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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 4702 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers enjoy the Echo Show 5's ease of use, sound quality, and screen size. Many appreciate it as a convenient alarm clock and find the price reasonable. While some users report occasional issues with response time, the camera feature also receives positive feedback. Overall, the positive aspects of the product outweigh the reported drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 225 Showing 4,481-4,500 of 4,702 reviews
  • Rated 3 out of 5 stars

    Love it but..

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this device, its an upgrade over my previous echo dots, for obvious reasons, but my got there is so much lag, using it with your hands will frustrate you, just use voice commands.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hard time getting it to wake

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have reset the device and changed settings and where we have it in the house and still have a hard waking device to respond

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It's okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well enough, but is still too small to catch the eye of a child that's gaming. Gets names of devices mixed up sometimes, and does not work well when Alexa Dot is nearby.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    nice but pointless

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought this would be nice as a digital alarm clock upgrade. It works but its just a tiny show. Screen does not stay as shown for me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Echo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this on for a discounted price, unable to hear at times my echo dot gen 2 is better than this

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    More than a clock, it's an ad display

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is very buggy, It serves up a lot of ads, even when you tell it not to. Voice recognition is getting worse with age, not as good as Echo Dot 2 or 3. I have chosen a larger clock font on the display, and set it to rotate through 4 different background images about every 5 seconds. It randomly displays in a different font and size. Also, regarding the ads, you can tell it to not display various home screen content categories, and that does remove them... UNTIL THEY ADD ANOTHER CATEGORY. When I set it up a year ago there were about a dozen. Today there are 36. Amazon seems to add about 2 per month. TODAY THEY ADDED TWO NEW CATEGORIES THAT STARTED DISPLAYING ADS, BUT THEY DID NOT ADD THEM AT THE SAME TIME. About an hour ago I saw a new ad for some Amazon service, went into settings and found the new category and turned it off. Now, just an hour later, they added another new category and another ad popped up. This is a serious ad-displaying machine.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    I returned the item un opened

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return the item unopened. The one that I have, previous generation, has a poor microphone. I was not able to find a review that mentioned any microphone improvement.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Useful but.....

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works as a simple Amazon Alexa device with a screen. But without any audio connection you are limited to the tinny speaker built in.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t waste your money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after 3 months Speakers went out and then screen

    No, I would not recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hello JustinS! I am so sorry for the trouble you are having with your Echo Show. If you are having issues that could possibly be a defect in the hardware, I would highly recommend contacting Amazon Customer Support at 888.280.4331 to see if your device would still fall under our warranty period and to have them further troubleshoot with you. They may be able to correct the issue over the phone with a factory reset or software update or other possible solution. This is definitely not the expected experience we want our customers to have with our devices, so I do hope they can assist in correcting the issue and improving your experience greatly. Thanks for taking the time to review your experience and I hope you have a fantastic day! AmazonDevices

  • Pros mentioned:
    Alarm clock

    Rated 2 out of 5 stars

    Meh

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meh. Returned. I kinda just wanted it to stay a clock but that display wouldn’t stay

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Echo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Echo to connect to my outside sensor lights. This was a vital component for my flood lights . It worked great.

    I would recommend this to a friend
  • Cons mentioned:
    Speed

    Rated 2 out of 5 stars

    It was free

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But it is very slow compared to my other echo shows and the speaker quit working well

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I didn't want this and still don't want it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no idea about this thing. It was provided free with the purchase of a ring doorbell. I do not ever plan to use this thing. I am going to give it away.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I very much dislike this thing would not recommend to anyone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not to happy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought one stopped worling in a week. returned it, the 2nd one stopped working 2 weeks later. Not getting a 3rd.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't waste your time

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Activates unnecessarily, sometimes doesn't register your command. I sent it back

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Its ok if its free with purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen resolution is not the best. Although compatible with ring cameras can not stay constantly on selecting camera

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Echo show

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it the only thing i dont like is that the camera faces up no way to face it down to see eye level

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Only buy it if you font have an 8.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad, not good. I hsve an echo 8 snd bought this for another room. Still having trouble with it answering a video phone call from my son.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Too slow and lagging

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This can be used for monitoring security devuces. But video Streaming apps are extremely slow and lagging (especially YouTube)

    I would recommend this to a friend