Customer Ratings & Reviews
- Model:
- B09B2SRGXH
- SKU:
- 6544305
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the Echo Show 5 (3rd Generation) for its sound quality, ease of use, and the convenience of its 5.5-inch screen. Many appreciate its affordability and the added features like the camera and alarm clock functionality. However, some users express concerns about the presence of ads and occasional connectivity issues. A few also mention challenges related to the device's power requirements.
This summary was generated by AI based on customer reviews.
Not recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. It often doesn’t respond to commands and becomes slow
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi MariselaC,
Thank you for sharing your feedback about the Echo Show 5. We're sorry to hear that you're experiencing poor quality, unresponsive commands, and slow performance with your device.
We understand how frustrating it can be when your smart display doesn't respond reliably to your voice commands or operates slowly—especially when you're counting on it for daily tasks and smart home control. These issues can sometimes be related to Wi-Fi connectivity, software updates, or device settings that may need adjustment.
We'd recommend trying a few troubleshooting steps, such as ensuring your Echo Show 5 has the latest software updates, checking your Wi-Fi signal strength, and restarting the device. If the issues persist, please reach out to Amazon Customer Service at 1 888-280-4331 for additional support and troubleshooting assistance to help improve your experience.
We appreciate you taking the time to share your honest feedback, as it helps us understand how our products are performing for customers.
Broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was broken and did not want to exchange at the store was a gift
No, I would not recommend this to a friend- Cons mentioned:Battery life
Charging all the time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not good they have to be charge all the time to wor
No, I would not recommend this to a friend Not very good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well after the purchase and getting it home. Well let’s just say the employee that sold me on this is clueless, then they wanted to charge me money to do a return.
No, I would not recommend this to a friendNot a fan..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to use as a replacement for my Lenovo Smart Clock. I keep it under my monitor on my desk so I can see the time, play music, etc. The Amazon Show was totally unusable for that purpose. You cant have ONLY a clock on the display. Even if you turn off absolutely everything that it can scroll through, itll STILL pop up ads once every minute or two. Distracting and completely doesn’t fit my use case. Returned it for a refund.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello b4yp! Thank you so much for taking the time to provide feedback on your experience with your Echo Show 5! We appreciate any and all feedback as we are constantly working to improve upon our products and services to give our customers the best experience possible. While this device may not have been the best fit for what you were looking for in your specific use case, the Echo Spot would be perfect. It is our smart alarm clock and does not have any Alexa Suggestions that pop up like the Show did and still works perfectly as a music speaker! This will always show the clock on the display. I hope this suggestion helps get you to the proper solution for your needs and again we thank you for your time and feedback! Have a terrific day!
Very small device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a very small device, and that was difficult to operate, sometimes I don't understand how to use
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Caselpad,
Thank you for your feedback. I understand you found the Echo Show 5's size and operation challenging. The 5.5-inch screen is indeed compact by design, as it's meant to fit in smaller spaces like nightstands or desks. However, I'd be happy to help make it easier to use:
For better control, try using voice commands with Alexa rather than relying solely on the touch screen. The device also includes a tutorial in Settings that can help familiarize you with basic operation.
- Cons mentioned:Speed
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very limited in what it can do, basically an echo dot with a touchscreen. Thought you’d at least be able to watch’s YouTube and Netflix or something on it. Whatever it can do, it does it incredibly slow.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello JoeW! Thanks for reaching out. There are many differences in the Echo Show 5 vs Echo Dot. To name a few: You can see news and weather at a glance, make video calls, view compatible cameras, stream music and shows, and more. Stream your favorite music, shows, podcasts, and more from providers like Amazon Music, Spotify, and Prime Video. Includes a 5.5" display so you can view shows, song titles, and more at a glance. Keep your home comfortable – Control compatible smart devices like lights and thermostats, even while you're away. See more with the built-in camera – Check in on your family, pets, and more using the built-in camera. Drop in on your home when you're out or view the front door from your Echo Show 5 with compatible video doorbells. See your photos on display – When not in use, set the background to a rotating slideshow of your favorite photos. Invite family and friends to share photos to your Echo Show. Prime members also get unlimited cloud photo storage. Stay connected with video calling – Use the 2 MP camera to call friends and family who have the Alexa app or an Echo device with a screen. I hope this gives you ideas on what you can do with your Echo Show 5. If you need help with using or troubleshooting your Echo Show 5, reach out to Amazon customer service at 1-888-280-4331. Thanks and have a great day!
Not special
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as big as I thought it would be I don’t see nothing special about it
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Thank you for your feedback RosenaC.
Too Small, and confused with comands
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt work well with pandora and Spotify apps. Continuously trys to sell me amazon music app. Keeps showing me advertisements for Barbie movie i told it i didnt want to see anymore.
No, I would not recommend this to a friendGood not enough
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the device but the fact that it does not have youtube build-in is a dealbreaker for me
I would recommend this to a friendEcho Show
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 2 of these, 1 works awesome the other wont connect to my app, i think this is an App problem and not so much the device itself.
I would recommend this to a friendJon review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Newest version of the of the echo doesn't always stop on command. Power connector is hard to get connected into the back of the device..
I would recommend this to a friend- Cons mentioned:Speed
Alexa
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was very slow I still had to touch the screen to get what I wanted to view
No, I would not recommend this to a friend Product review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay we just use it with the blink cam still learning how to work it it’s cute.
I would recommend this to a friendFirst and last Alexa experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After several years using Insignia / Google speaker, i changed to this Alexa model because it was $30 dlls cheaper than google, Bad decision. Alarm ia hard to snooze/stop. And, why the ads?? I dont want to see shampoo advertising all day.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello HektorHdz! Thank you so much for your feedback and review of your experience with your Echo Show 5. I am glad you were able to take advantage of our promotion for your purchase. To assist some in addressing the issues you mentioned in your review, here are a couple of tips to hopefully improve your experience some. First, for the alarm, you can snooze it by saying "Alexa, snooze the alarm." You can also do this by tapping the on screen snooze icon when it appears. As for the ads, the device is designed to offer recommendations based on your usage and Amazon activity. You are able to limit or customize what comes on your display by swiping down from the top of the screen, then tapping Settings, then Home Content. Here you can toggle on or off a plethora of suggestions and other subjects that come up on your home screen. I do hope these tips help improve your experience some. You can also get assistance with a number of topics in the device's Help Menu or you can call 888.280.4331 for Amazon Customer Support for additional assistance. Thank you again for your time and feedback and I hope you have a great day!
Echo speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t listen to good. And wajes up without saying Alexa.
I would recommend this to a friendDecent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty decent for this version than others that’s I’ve used
I would recommend this to a friendEcho Show Thoughts
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad item if this is the sort of thing you are looking for
I would recommend this to a friend
Constant product recommendations…
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to use this essentially as a desktop calendar with additional features as a bonus. Based on the product photos, I thought that was possible but it isn’t. Also, it displays “product recommendations (aka ads) every 15~30seconds, and when you’re not paying attention, it will even display as a notification so you will eventually check. I did not care for that at all.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello Avgmillinialhousewife! Thank you so much for providing your feedback and review of your Echo Show 5! While this device does in fact have a number of calendar and reminder options available via voice with Alexa, the Alexa smartphone app, or even in the Settings of the device, it does not have a standalone calendar widget or screen that stays on display. Every other device moving up in size of screen has Alexa Widget functionality (the Show 5 has too small of a screen to take full use of this functionality at this time) which allows for a calendar widget to be displayed in case you were interested in exploring an upgrade. As for the product recommendations, you are also able to limit these quite a bit by navigating to Settings>Home Content and toggling off any of the items you would prefer not to see anymore. You can even customize some of the Display Face by going to Display Settings in the same Settings menu. I do hope this assists in improving your experience some with your device and that you have a terrific day!
Please, save your money.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Absolutely horrible. This device has constant glitches and no matter how many times you reboot it, factory reset it, or anything else Amazon support recommends, nothing fixes the horrid software it has installed on it. The performance is slow and laggy due to Amazon cheaping out on the processor, and its constant glitches make it next to unusable. I can’t say I’d recommend googles nest hub either, it’s missing a ton of features and is not as easy to use as the Amazon UI. As of current, there is no suitable Home Assistant device that has a screen, and that performs well. Save your money, buy a regular echo dot, or an echo clock.
No, I would not recommend this to a friend