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Customer reviews

Rating 4.6 out of 5 stars with 1562 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 1,562 reviews
  • Rated 5 out of 5 stars

    Help is just a phone call away.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little item does it all for us. We are not that technical at all and was surprised we could do it without any problem. (We did need a little help, but the technical support were the best.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Laggy and unresponsive most of the time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the worst Alexa device I've ever bought. The performance is way below average. Although I updated to latest software version, the Alexa runs very laggy. It also takes some time for the device to recognize my voice although I'm almost yelling at an appropriate distance. I wanted to turn it back, but decided to keep it since I got it for a very low price on a black friday event anyway.

    No, I would not recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hello, JuliocesarR. Thank you for your feedback on the Echo Show 5. I'm sorry to hear about the performance issues and voice recognition challenges you're experiencing with your device.Here are some troubleshooting steps that may help improve the performance and voice recognition: 1. Check that your Echo Show 5 has a strong, stable internet connection, as weak Wi-Fi can significantly impact responsiveness. 2. Restart your device by unplugging it from power, waiting 30 seconds, then plugging it back in. 3. Verify you have the latest software version in Settings > Device Options > Check for Software Updates. 4. Retrain Alexa to recognize your voice by going to Settings > Your Profile & Family > Your Voice in the Alexa app. 5. Ensure the microphone isn't obstructed and that the device is positioned in an open area away from walls. 6. Check that the microphone isn't muted (a red light would indicate if muted). 7. Consider performing a factory reset if issues persist, which can resolve many performance problems. If these steps don't resolve the issues, Amazon Customer Support is available 24/7 for further assistance at 1-888-280-4331. Again, thank you for taking the time to leave a review and I hope these steps help improve your experience. AmazonDevices

  • Rated 5 out of 5 stars

    Alexa

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mejora tu vida ya que mediante Alexa puedes reducir tu tiempo de trabajo ordenando a que te ayude a buscar o a relajarte escuchando música o noticia y siempre alerta

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazon Echo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is great. I works so well and I want to buy another one for my bedroom

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Does what I need it too

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Makes calls to my parents echo show and decent quality video

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terki

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! So much information for this well designed, well made and well thought out “clock”.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Alexa on steroids!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup. Like that I can see what is playing on my Spotify right on the screen.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Echo Show

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great. Easy to set up. No problems at all. Works well with the Alexa app.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Echo

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Echo Alexa is working perfectly fine and one of the entertainment for my kids

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    honey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent works great excellent can't stop using it

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Satisfied again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works like a charm so i can listen to my music or on random selection all day

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works like a charm so i can listen to my music or on random selection all day

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great display

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up and a big upgrade from me previous device. Display resolution is excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazon Echo Show 5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! Easy to set up! I put it in the kitchen and it is works with the one in the bedroom. Was not necessary to program it. I like that it has the time and temp displayed. Got it on sale at a good price!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Echo show

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love the echo show 5 perfect size sound and video for a family

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Alexa knows everything

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product, I use it everyday, for so many different things

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price, easy to use and it works as a perfect gift.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I normally use Google types of devices instead of Alexa, but I'm glad this device was something I decided to get. It works well with communicating and video calling family members who are in different states if they have the echo. The only drawback is our dogs name sounds similar to Alexa lol so when I call for the puppies name the device doesn't recognize Elektra is not Alexa

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy Daughter Happy Father

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves it!!!! That’s all that Matt to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alexa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! It’s great for late night sounds. Also great fot tracking packages.

    I would recommend this to a friend