Customer Ratings & Reviews
- Model:
- B09B2SRGXH
- SKU:
- 11950166
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Not what I expected from Echo product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow and very buggy. I had to factory reset it a few times to make it work, but it is still slow, sluggish, and buggy. Basically, an expensive clock with some photos running in the background.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello BestbuyShopper,
Thank you for sharing your feedback on the Echo Show 5. I'm truly sorry to hear that you're experiencing such significant performance issues—slow response times, sluggishness, and bugs—even after performing multiple factory resets. This is definitely not the experience we want you to have with an Echo product.
The issues you're describing—persistent lag and glitches despite factory resets—suggest there may be a deeper hardware or software problem with your specific unit. While the Echo Show 5 is designed to be much more than a clock with photos, I completely understand your frustration when the device isn't performing its smart features reliably.
Here are a few additional steps that might help if you haven't tried them already:
Check for system updates in Settings > Device Options > System Updates
Verify your Wi-Fi connection strength and consider moving the device closer to your router
Ensure your router firmware is up to date as network issues can cause significant lag
However, given that you've already performed multiple factory resets without resolution, I strongly recommend contacting Amazon Customer Service at 1-888-280-4331 or through your Amazon account. They can run diagnostics on your device and likely arrange a replacement, as this level of persistent performance issues on a new device isn't normal and suggests a defective unit.
Your feedback is valuable in helping us identify when products aren't meeting the quality standards our customers expect, and I appreciate you taking the time to share your experience.
Simply the best.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product enjoy love for gift for christmas . And have echo dot and use for light bulbs for living room and for firestick and Roku.
I would recommend this to a friendGreat Echo Show!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Had my last Echo Show for years and finally had to replace. This one suits my needs perfectly and I love the new features.
I would recommend this to a friendAmazon Alexa
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product works like it supposed to love that I’m able to control certain parts of my house and I love that it works seemingly well.
I would recommend this to a friendWorth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value. Used it for a white elephant gift exchange and people battled for it. They let me know they loved it several times
I would recommend this to a friendAlexa
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good vey good nice nice excellent excellent excellent great
I would recommend this to a friendMy Alexea
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great investment, because it gives u all the information u need as far as weather etc..
I would recommend this to a friendhousehold display
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.smart display on my echo show works well with my basement tv and my lights for a partying it also shows me who is at my front door
I would recommend this to a friendLots of uses, all work great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a month of use, I still keep finding new uses and features that I enjoy using. Paired with smart products, this Echo show is very pleasant to use.
I would recommend this to a friendEcho
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Works very well with blink products
I would recommend this to a friendJust another echo dot just with a screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't connect my phone via Bluetooth to play my music. The picture slideshow is not constant.
I would recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello, JBLminispeaker. Thank you for taking the time to leave a review on the Echo Show 5. To pair your phone to the Echo Show 5, first, you will want to make sure you set your phone to pairing mode. Swipe down from the top of your Echo Show 5 and select "Settings." Select "Bluetooth" and then select your phone from the list. If these steps don't help and you're still having issues, you can call Amazon customer service, available 24/7 for assistance with the device. You can reach them at 1-888-280-4331. I hope this information is helpful. Thank you!
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is awesome, I hooked it up to my doorbell. Now it is much louder and I can see who is at the door without grabbing my phone .
I would recommend this to a friendAmazon Echo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great for my grandkids to dance to music and ask questions
I would recommend this to a friendFantastic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does a lot for a little machine: reads the news, sends you cool recipes, and you can customize it to however you want it to appear!
I would recommend this to a friendAmazon Echo
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this thing! Sometimes the alarm doesn't go off when it should but it's been really helpful at home.
I would recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for my mom for cristmas and she loves she all ways wanted her echo to have a screen it's perfect for the price
I would recommend this to a friendGreat!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing special to say, works great, like other Amazon echo shows. This is my fifth diaplay
I would recommend this to a friendGreat product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product. I had the first generation echo and really enjoyed it. Th ooo s new and improved version is excellent.
I would recommend this to a friendMuch needed support for any alexa device
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its good for monitoring and supporting of other Alexa devices helps as a monitor to keep our eyes on. If the screen size is little bigger it would help to monitor from long distance too
I would recommend this to a friendEcho Show 5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has been glitching and settings are not staying to what we set it as.
I would recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello Ehchet. Thank you for your feedback regarding your Echo Show 5. I'm sorry to hear you're experiencing issues with glitching and settings not being retained. Here are some troubleshooting steps to help resolve these issues: First, try a power cycle by unplugging your device for 30 seconds before plugging it back in. If the problem persists, check that your Echo Show 5 has the latest software update installed. You can also try performing a factory reset: press and hold the mute and volume down buttons simultaneously for about 15 seconds until you see the Amazon logo. After the reset, reconfigure your preferred settings through the Alexa app. These steps should help stabilize your device's performance and maintain your chosen settings. I hope this helps improve your Echo Show 5's functionality!