Customer Ratings & Reviews

Dear packerfan,

Thank you for sharing your feedback about the Echo Show 5 and for taking the time to compare its performance with your Echo Dot (3rd Gen).

I'm sorry to hear that you're experiencing slower response times with your Echo Show 5, and I understand how frustrating it must be when the device doesn't respond as quickly as expected or fails to start your radio stations successfully. You should be able to rely on consistent, fast performance across all your Alexa devices.

Response time differences can sometimes be influenced by several factors, including Wi-Fi signal strength, network congestion, or software updates. Here are a few troubleshooting steps that might help improve the Show 5's performance:

Ensure your Echo Show 5 is connected to a strong Wi-Fi signal and positioned within good range of your router
Try restarting the device by unplugging it for 30 seconds and plugging it back in
Check for any pending software updates in the device settings
If possible, try moving the Show 5 closer to your router to see if network strength is affecting performance

If these steps don't resolve the slower response times and radio station issues, I'd recommend reaching out to Amazon's customer support team directly at 1 888-280-4331. They can help diagnose whether there's a specific issue with your device or if additional troubleshooting is needed.

Thank you again for bringing this to our attention. Your feedback helps us understand where we can improve the user experience.

Hi MRJE,

Thank you for sharing your honest feedback about the Echo Show 5. We're sorry to hear that your experience hasn't lived up to expectations, especially when compared to your 2nd generation Echo Dot.

We understand your frustration with the responsiveness issues and the frequent prompts for paid subscriptions and purchases. That's not the seamless, helpful experience we want Alexa to provide—your smart display should feel intuitive and supportive, not pushy.

Since you're considering returning the device, we want to make sure you're aware of a few things that might help, though we completely respect your decision:

Potential improvements to try:

Check for software updates in Settings > Device Options > System Updates to ensure you have the latest performance improvements
Adjust your voice recognition settings in the Alexa app under Devices > Echo & Alexa > [Your Echo Show 5] > Recognition Improvement
You can disable shopping notifications and suggestions in Settings > Notifications > Amazon Shopping

However, if the device simply isn't meeting your needs and your 2nd gen Echo Dot works better for you, returning it is absolutely a valid choice. Best Buy should be able to process your return smoothly given your recent purchase.

We appreciate you giving the Echo Show 5 a try and taking the time to share this feedback—it helps us understand where we need to improve the user experience.