Customer Ratings & Reviews
- Model:
- B09B2SRGXH
- SKU:
- 11950166
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Mip
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like how it shows me the news . Overall I’m really happy with this item.
I would recommend this to a friendEcho Show 5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it for displaying pictures periodically through Amazon photos.
I would recommend this to a friendSo nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good! So good. Probably the greatest! Yes!!!!
I would recommend this to a friendShow
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is good and new showing photos and use Alexa in all aspects
I would recommend this to a friendALEXA ROCKS
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the little tech knowledge I have, Alexa really surprised me.
I would recommend this to a friendgood for basic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product but not quite larger enough screen, consider the 8"
I would recommend this to a friendGift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good purchase for a Christmas gift. Would recommend it to anyone.
I would recommend this to a friendSecret Santa Gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very useful. Great secret santa gift. I’ve bought several.
I would recommend this to a friendOk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad works as designed but wish it had just a couple more options with the Home Screen
I would recommend this to a friendAwesome smart device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product good for the value and awesome tech
I would recommend this to a friendSolid Display
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was surprised to find that I liked this more than my Nest hub
I would recommend this to a friendFamily product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.That product is nice and working fast I recommend for everyone
I would recommend this to a friendHate the dynamic volume.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well but I cant figure out how to turn off the dunamic volume when playing music. If I make any noise itll suddenly jump up in volune, then it hears itself being noisy and becomes even louder. Not a fan. I set the volume for a reason. If I wanted to be in a screaming match with my alexa I would raise the volume myself.
I would recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi TristanP,
I am sorry to hear you were having trouble with the volume on your Echo Show 5. To turn off the dynamic volume (often referred to as Adaptive Volume) on your Echo Show 5, you'll need to use the Alexa app.
Here's how:
-Open the Alexa app.
-Tap "More" at the bottom of the screen.
-Tap "Settings."
-Under "Alexa Preferences," tap "Voice Responses."
-Toggle the "Adaptive Volume" option off. You'll see a toggle switch to the left of the option when it's off.
Hope this helps, have a nice day!
its cute
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the look and color of it but it’s so small though
I would recommend this to a friendAlexa is awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The echo show is a great addition to the bedside table.
I would recommend this to a friendCould Be Better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not fan. It barely recognizes "Alexa." I have to say it several times for it to respond.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Honestly,
We are sorry you are having this issue with the Echo Show 5! If you want to verify that your device's software is up to date, you can check on the Alexa app under device settings. You can also ensure your wake word is set to "Alexa" in the Alexa app as well.
If you have any further questions, you can call Amazon customer service! We are available 24/7 for assistance on the device. You can reach us at 1-888-280-4331!
Don’t feel lonely
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful I bought these for my Mom She is so happy and have a companion
I would recommend this to a friendSmall but effective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good. Screen is small but does the trick.
I would recommend this to a friendLike it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loved it. Great for making alert reminders.
I would recommend this to a friendALEXA DOES NOT REPOND NEARLY AS WELL AS OLD ONE
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this item does not nearly work as well as previous model. I bought I am Very disappointed
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi 4321,
Thank you for sharing your feedback about the Echo Show 5. I'm sorry to hear that you're disappointed with the performance compared to your previous model – that's definitely not the experience we want you to have with an upgraded device.
I understand your frustration that Alexa isn't responding as well as it did on your older Echo Show 5. This is concerning since the newest model is designed with improved features including 2x the bass and clearer sound, which should enhance the overall experience including voice recognition. There are several factors that might be affecting Alexa's responsiveness:
Microphone sensitivity settings: Try going to Settings > Device Options > Alexa's Voice and adjusting the microphone sensitivity
Wake word detection: Ensure the wake word is set correctly and try speaking more directly toward the device
Placement: The device's microphone array works best when it's not placed too close to walls, in corners, or near other electronic devices that might cause interference
Software updates: Make sure your Echo Show 5 has the latest software by going to Settings > Device Options > Check for Software Updates
Factory reset: If the issue persists, a factory reset might resolve any configuration issues that occurred during initial setup
Since you purchased this just 3 days ago from Best Buy, I'd strongly encourage you to contact Amazon Customer Service at 1-800-280-4331. They can run diagnostics on your device remotely, help troubleshoot the responsiveness issues, and determine if there's a defect with your specific unit that warrants a replacement. You're well within the return window if you decide the new model isn't meeting your needs.
Your feedback about the performance comparison to the previous model is valuable and helps us understand where customer expectations aren't being met.