Customer Ratings & Reviews
- Model:
- B09B2SRGXH
- SKU:
- 11950166
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
- Cons mentioned:Speed
Alexa
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was very slow I still had to touch the screen to get what I wanted to view
No, I would not recommend this to a friend Nothing more than an Amazon ad machine
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s really sad that Amazon has ruined a product by just forcing ads onto consumers regardless of the settings. I pay for Amazon prime, with no ads, and also Amazon Music along with Audible. They’re still forcing me to watch ads for products I could care less about.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi! Thank you for sharing your frustration regarding the advertisements on your Echo Show 5. I understand how disappointing it can be to encounter promotional content despite being a subscriber to multiple Amazon services like Prime, Amazon Music, and Audible. There are several ways you can try to manage these display settings. You can start by using voice commands like "Alexa, turn off photo mode" or "Alexa, turn off background rotation" to reduce some promotional content. For more detailed customization, open the Alexa app, navigate to Devices > Echo & Alexa, select your Echo Show 5, and tap on "Home Content" to adjust what appears on your screen. For a simpler display, you can always say "Alexa, show me the clock" to switch to a basic clock face. If you want to completely remove advertising content, you may want to contact Amazon Customer Service at 1-888-280-4331, as some devices offer the option to remove special offers for a one-time fee. While these steps might not fully address your concerns about seeing ads as a Prime member, Amazon Customer Service can provide additional assistance and take note of your feedback regarding device features and content display.
Not a fan..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to use as a replacement for my Lenovo Smart Clock. I keep it under my monitor on my desk so I can see the time, play music, etc. The Amazon Show was totally unusable for that purpose. You cant have ONLY a clock on the display. Even if you turn off absolutely everything that it can scroll through, itll STILL pop up ads once every minute or two. Distracting and completely doesn’t fit my use case. Returned it for a refund.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello b4yp! Thank you so much for taking the time to provide feedback on your experience with your Echo Show 5! We appreciate any and all feedback as we are constantly working to improve upon our products and services to give our customers the best experience possible. While this device may not have been the best fit for what you were looking for in your specific use case, the Echo Spot would be perfect. It is our smart alarm clock and does not have any Alexa Suggestions that pop up like the Show did and still works perfectly as a music speaker! This will always show the clock on the display. I hope this suggestion helps get you to the proper solution for your needs and again we thank you for your time and feedback! Have a terrific day!
- Cons mentioned:Battery life
Charging all the time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not good they have to be charge all the time to wor
No, I would not recommend this to a friend Very small device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a very small device, and that was difficult to operate, sometimes I don't understand how to use
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Caselpad,
Thank you for your feedback. I understand you found the Echo Show 5's size and operation challenging. The 5.5-inch screen is indeed compact by design, as it's meant to fit in smaller spaces like nightstands or desks. However, I'd be happy to help make it easier to use:
For better control, try using voice commands with Alexa rather than relying solely on the touch screen. The device also includes a tutorial in Settings that can help familiarize you with basic operation.
Avoid
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely terrible performance, do not recommend. At least it’s cheap.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi August,
Thank you for taking the time to share your feedback on the Echo Show 5. We're truly sorry to hear that your experience with the device hasn't met your expectations — that's never what we want for our customers.
We understand how frustrating it can be when a product doesn't perform the way you'd hoped, and we sincerely apologize for the disappointment. While we're glad the price point worked in your favor, we know that value means nothing if the performance isn't there.
We'd love the opportunity to make this right. If you're experiencing specific performance issues, our support team would be happy to walk you through some troubleshooting steps that may help improve your experience. Please don't hesitate to reach out to us at 1-888-280-4331 or through the Amazon app — we're here to help.
Your feedback is incredibly valuable to us as we continue to improve our products, and we appreciate you letting us know.
Product review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay we just use it with the blink cam still learning how to work it it’s cute.
I would recommend this to a friendVery disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I should have trusted all the poor reviews. It's slow, glitchy, and needs to be restarted all the time. I ended up returning it
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi StephanieS,
Thank you for sharing your honest feedback about the Echo Show 5 Kids (3rd Generation). We're truly sorry to hear that the device didn't meet your expectations, especially after you gave it a chance despite seeing some concerning reviews.
We understand how frustrating it must have been to deal with slow performance, glitchy behavior, and the need for constant restarts. It's clear you made a genuine effort to resolve these issues by trying all the suggested solutions online, and we appreciate that you took the time to troubleshoot before making your decision.
We respect your choice to return the device, as it clearly wasn't providing the reliable experience your family deserves. Your detailed feedback about these performance issues is valuable and helps us understand the challenges customers are experiencing with this product.
We're sorry this didn't work out, and we appreciate you taking the time to share your experience with the Echo Show 5 Kids.
Echo speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t listen to good. And wajes up without saying Alexa.
I would recommend this to a friendEcho Show Thoughts
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad item if this is the sort of thing you are looking for
I would recommend this to a friendDecent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty decent for this version than others that’s I’ve used
I would recommend this to a friendNot very good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well after the purchase and getting it home. Well let’s just say the employee that sold me on this is clueless, then they wanted to charge me money to do a return.
No, I would not recommend this to a friendSlow lagging
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Slow and lags so much I prefer the older Alexa This one take’s forever to act
No, I would not recommend this to a friendDon’t recommend this product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen touch it’s not good, it reminded me of older phones.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi RoxanaH,
Thank you for sharing your feedback about the Echo Show 5. I'm sorry to hear that the touchscreen responsiveness hasn't met your expectations—I understand how frustrating it can be when the touch interface doesn't feel as smooth and responsive as modern smartphones.
The Echo Show 5 is designed primarily for voice interaction with Alexa, but the touchscreen should still be responsive for navigation and settings adjustments. Here are some steps that may help improve the touch experience:
Clean the screen: Fingerprints and smudges can affect touch sensitivity—gently wipe the screen with a soft, lint-free cloth
Restart the device: Unplug the Echo Show 5 for 30 seconds, then plug it back in to refresh the system
Check for updates: Go to Settings > Device Options > Check for Software Updates to ensure you have the latest firmware
Adjust screen brightness: Sometimes auto-brightness can affect touch responsiveness—try manually adjusting it in Settings > Display
If the touchscreen continues to feel unresponsive after trying these steps, please contact our support team at 1-888-280-4331 or through the Amazon app. They can help troubleshoot further or discuss replacement options if there's a hardware issue.
Your feedback about the touch experience is valuable and helps us understand where improvements are needed. Many users find that relying more on voice commands ("Alexa, show me...") provides a smoother experience with the Echo Show 5.
Please, save your money.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Absolutely horrible. This device has constant glitches and no matter how many times you reboot it, factory reset it, or anything else Amazon support recommends, nothing fixes the horrid software it has installed on it. The performance is slow and laggy due to Amazon cheaping out on the processor, and its constant glitches make it next to unusable. I can’t say I’d recommend googles nest hub either, it’s missing a ton of features and is not as easy to use as the Amazon UI. As of current, there is no suitable Home Assistant device that has a screen, and that performs well. Save your money, buy a regular echo dot, or an echo clock.
No, I would not recommend this to a friendIt’s so so
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes it works good and sometimes it doesn’t..
No, I would not recommend this to a friend
Constant product recommendations…
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I wanted to use this essentially as a desktop calendar with additional features as a bonus. Based on the product photos, I thought that was possible but it isn’t. Also, it displays “product recommendations (aka ads) every 15~30seconds, and when you’re not paying attention, it will even display as a notification so you will eventually check. I did not care for that at all.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello Avgmillinialhousewife! Thank you so much for providing your feedback and review of your Echo Show 5! While this device does in fact have a number of calendar and reminder options available via voice with Alexa, the Alexa smartphone app, or even in the Settings of the device, it does not have a standalone calendar widget or screen that stays on display. Every other device moving up in size of screen has Alexa Widget functionality (the Show 5 has too small of a screen to take full use of this functionality at this time) which allows for a calendar widget to be displayed in case you were interested in exploring an upgrade. As for the product recommendations, you are also able to limit these quite a bit by navigating to Settings>Home Content and toggling off any of the items you would prefer not to see anymore. You can even customize some of the Display Face by going to Display Settings in the same Settings menu. I do hope this assists in improving your experience some with your device and that you have a terrific day!
Its cool but not so good with blink doorbell
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this because worker said it works breat with the Blink doorbell setup.. and there is a known issue the devices dont communicate well and it wont load when bell is pushed.. but with phones it works perfect
I would recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi TheDude. Thank you for your feedback on the Echo Show 5. I am sorry to hear you are experiencing issues with the device connecting with your Blink Doorbell. Here are some steps to connect your Blink Doorbell with Alexa on the Echo Show 5: Before you enable the Blink SmartHome skill, you must link your Blink and Alexa accounts in the Blink app.
Open the Blink app and tap Settings .
Tap Account and Privacy .
Tap Link to Alexa.
Tap Open Alexa App.
On the Blink SmartHome screen, tap ENABLE TO USE.
On the Link Account screen, enter the email address and password associated with your Blink account. Then, tap Continue.
Enter the verification code sent to the mobile phone number associated with your Blink account. Then, tap Verify Code. If you do not receive a verification code within 2 minutes, tap Resend Code.
Tap Close. Alexa will automatically discover your Blink devices. If Alexa fails to discover your Blink devices automatically, you can connect your devices manually.
After Alexa discovers your Blink devices, you will be asked to create a 4-digit voice code. This code is used to disarm your Blink system. If you do not set up a voice code, you will not be able to use Alexa to disarm your Blink system. Learn more about setting up or changing your Alexa Voice Code. The voice code is also known as a personally identifiable number (PIN).
Now you are ready to monitor your Blink system, hands-free, with Alexa voice commands! If there is anything we can help with, Amazon Customer service is available 24/7 for assistance. You can reach them at 1-888-280-4331. I hope this information helps, have a great day!
Not recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. It often doesn’t respond to commands and becomes slow
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi MariselaC,
Thank you for sharing your feedback about the Echo Show 5. We're sorry to hear that you're experiencing poor quality, unresponsive commands, and slow performance with your device.
We understand how frustrating it can be when your smart display doesn't respond reliably to your voice commands or operates slowly—especially when you're counting on it for daily tasks and smart home control. These issues can sometimes be related to Wi-Fi connectivity, software updates, or device settings that may need adjustment.
We'd recommend trying a few troubleshooting steps, such as ensuring your Echo Show 5 has the latest software updates, checking your Wi-Fi signal strength, and restarting the device. If the issues persist, please reach out to Amazon Customer Service at 1 888-280-4331 for additional support and troubleshooting assistance to help improve your experience.
We appreciate you taking the time to share your honest feedback, as it helps us understand how our products are performing for customers.
Broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was broken and did not want to exchange at the store was a gift
No, I would not recommend this to a friend