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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1557 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,557 reviews
  • Rated 5 out of 5 stars

    Best one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best one. I can easily check on whoever is on my door by the doorbell connecting to it. I can listen to songs and talk to alexa.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 2 out of 5 stars

    Cute but not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very cute, size is great for a small space desk. Lags a lot, works slow, not as great as the other one I have(bigger size)

    No, I would not recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hi ElizabethM, I’m sorry to hear about the lag you’ve experienced compared to your larger device. I know how important speed and responsiveness are. You might try a few quick steps, such as restarting the device, checking for the latest software updates in the Alexa app, and making sure it’s connected to a strong Wi-Fi signal. If you’re still experiencing issues after trying these steps, I recommend reaching out to Amazon Customer Support at 1-888-280-4331. Thank you for providing feedback, have a wonderful day! AmazonDevices

  • Rated 4 out of 5 stars

    Nice sleek design

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Echo Show 5 replaces an earlier generation model that started glitching. We are hoping this one lasts a little longer. Would give 5 stars but the support service that Amazon provides for these products is dismal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Convenient

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Alexa, a bought a lot to give to my family All of them have Alexa like it specially when making call alexa to alexa.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this! This model is much faster now! And the Cloud Blue color looks so cute in my dresser! I was afraid that itwould stain easy, but it's holding pretty great!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best thing, I recomend it ………………………………………………..

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Too many ads

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would much rather pay more money and have full control over my devices without the ads and added crap. It sounds good, but doesn’t work with AirPlay or Chromecast. I understand what the major players are doing, but the big three ecosystems choosing not to support features that the other ones have is frustrating. Amazon products are basically adware, you pay a lower price in exchange for a worse experimece, data collection and constant ads.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Decent Alexa

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the speaker could be better is still pretty good for it's price.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not impressed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen keeps going out will be returning it for an exchange.

    No, I would not recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hello MatthewM! Thank you for your feedback on the Amazon Echo Show 5. I'm sorry to hear you're experiencing screen issues with your device. A screen that keeps going out can indicate a hardware defect or power supply problem. Try unplugging the device for 30 seconds and plugging it back in, ensure it's using the original power adapter, and check that the firmware is up to date through Settings. If the screen continues to malfunction after these steps, exchanging the unit is the right decision as this appears to be a hardware issue. I appreciate you sharing your experience and hope the replacement unit works properly for you! AmazonDevices

  • Rated 5 out of 5 stars

    Perfect for elders

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gifted this to my elderly parents and I could not have made a better choice. They love it and I am at ease knowing I can easily check in on them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alexa

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. Noice and Conan’s are good. Very hands free. Grandma uses it to help her with questions like the weather and plays her favorite songs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the price this is the second one i bought not a bad investment

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    White cord with black Echo ....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed that this came with a white cord. Why Amazon would do this is crazy. I haven't set it up yet but I figure it sets up just like the other Echo(s) I have and have set up, which was fairly easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great. My family loves them. We video call all the time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing! I use Everyday it’s a lifesaver

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazon echo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to talk with my mother in another state . Also great for her to see the grandkids !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Echo Show beats it’s rivals by a longshot

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazon echo beats all the other devices that are similar. Interoperability with so many apps is impressive. Way better than it’s google counter part

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good device

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected. Bought for son- he enjoys using it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The product is of good quality and price, I loved

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is of good quality and price, I loved it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent addition to my alexa for all my bedrooms.

    I would recommend this to a friend