Customer Ratings & Reviews

Hi Elizabeth,

Thank you for sharing your feedback about the Echo Show 5 (2025 model). I'm sorry to hear you're experiencing slowness and connectivity issues – that's definitely not the experience we want you to have with your new device.

Connectivity and performance problems can sometimes be resolved with a few troubleshooting steps:

Check your Wi-Fi connection: Ensure your Echo Show 5 is within good range of your router and try restarting your router
Restart your device: Unplug the Echo Show 5 for 30 seconds, then plug it back in
Check for software updates: Go to Settings > Device Options > Check for Software Updates
Factory reset if needed: Settings > Device Options > Reset to Factory Defaults (this will erase your settings, so use as a last resort)

If you've already tried these steps and are still experiencing issues, I'd recommend reaching out to Amazon's customer support team 24/7 at 1 888-280-4331 They can help troubleshoot further or discuss replacement options if there's a hardware issue.

If you're within Best Buy's return window and would prefer to return it, they should be able to help you process that as well.

We appreciate your feedback, as it helps us identify and address issues that affect the customer experience.

Hi BurOak,

Thank you for sharing your feedback about the Echo Show 5. I'm truly sorry to hear that the alarm functionality isn't working as expected, especially since you loved your older model. I completely understand your frustration—waking up to a malfunctioning alarm is incredibly disruptive, and it's disappointing when a replacement doesn't live up to the original.

The issues you're describing with the loud beep before the alarm, the song only playing for 3 seconds, and Alexa not responding to your commands are definitely not normal behavior. Here are some troubleshooting steps that might help:

Alarm Settings: Open the Alexa app, go to Devices > Echo & Alexa > your Echo Show 5 > Sounds, and check your alarm sound settings. You can also try setting a new alarm directly through the app to see if that resolves the playback issue.

Voice Recognition: Go to Settings on your Echo Show 5 > Device Options > Wake Word, and retrain Alexa to recognize your voice. Sometimes recalibration helps with responsiveness.

Software Update: Check if your device needs a software update by going to Settings > Device Options > Check for Software Updates.

Factory Reset: If the above steps don't work, try a factory reset (Settings > Device Options > Reset to Factory Defaults). This often resolves persistent software glitches.

If none of these steps resolve the issues, please contact our support team at 1-888-280-4331. They can help troubleshoot further or discuss options for a replacement if there's a defect with your specific unit. Your alarm should work reliably, and we want to make sure you get that sorted out.