Customer Ratings & Reviews
- Model:
- B09B2SBHQK
- SKU:
- 6544304
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the Echo Show 5 (3rd Generation) for its sound quality, ease of use, and the convenience of its 5.5-inch screen. Many appreciate its affordability and the added features like the camera and alarm clock functionality. However, some users express concerns about the presence of ads and occasional connectivity issues. A few also mention challenges related to the device's power requirements.
This summary was generated by AI based on customer reviews.
Great!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really love my Alexa. This was a great choice. I havnt had any problems
I would recommend this to a friendthis is a must
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things are so so amazing i use mine everyday for many different things mostly for music but i love how you can literally watch netflix on these
I would recommend this to a friend- Pros mentioned:Sound quality
Alexa
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good option audio video and more you tube Netflix Amazon prime
I would recommend this to a friend Kids Room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kids love it! Got them for their rooms for Easter!
I would recommend this to a friend- Pros mentioned:Ease of use
Love this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great , it's so easy to use. I recommend this. Buy it
I would recommend this to a friend Alexa
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendBest little device out there.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I find the Echo Show 5 is a great device for information and notifications. I can ask it to see my front door as to who is there and speak to them. I recommend this device to anyone for security and information.
I would recommend this to a friendThink Outside the Box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the product - I think. But this is based on the box, since I bought it as a Christmas gift for someone else and it's not Christmas yet, you Bozo's. As an aside, do you think Best Buy really selects a winner for the $400 gift card or do they just tell you that so we fill out these silly product reviews?
I would recommend this to a friendEcho expansion unit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed another Echo to add to my home office. It synced-up with my existing unit slick as can be. I'm very happy with this upgrade.
I would recommend this to a friendNot what I expected from Echo product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow and very buggy. I had to factory reset it a few times to make it work, but it is still slow, sluggish, and buggy. Basically, an expensive clock with some photos running in the background.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello BestbuyShopper,
Thank you for sharing your feedback on the Echo Show 5. I'm truly sorry to hear that you're experiencing such significant performance issues—slow response times, sluggishness, and bugs—even after performing multiple factory resets. This is definitely not the experience we want you to have with an Echo product.
The issues you're describing—persistent lag and glitches despite factory resets—suggest there may be a deeper hardware or software problem with your specific unit. While the Echo Show 5 is designed to be much more than a clock with photos, I completely understand your frustration when the device isn't performing its smart features reliably.
Here are a few additional steps that might help if you haven't tried them already:
Check for system updates in Settings > Device Options > System Updates
Verify your Wi-Fi connection strength and consider moving the device closer to your router
Ensure your router firmware is up to date as network issues can cause significant lag
However, given that you've already performed multiple factory resets without resolution, I strongly recommend contacting Amazon Customer Service at 1-888-280-4331 or through your Amazon account. They can run diagnostics on your device and likely arrange a replacement, as this level of persistent performance issues on a new device isn't normal and suggests a defective unit.
Your feedback is valuable in helping us identify when products aren't meeting the quality standards our customers expect, and I appreciate you taking the time to share your experience.
- Pros mentioned:Sound quality
Amazon controls my home
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and much better screen than expected for the price.
I would recommend this to a friend Echo show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I was looking for. Highly recommended
I would recommend this to a friend- Pros mentioned:Sound quality
Echo Show 5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and a must have to control smart cameras, lights, outlets and thermostat.
I would recommend this to a friend - Pros mentioned:Sound quality
Very Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product would recommend to have in all rooms
I would recommend this to a friend It’s like a personal assistant
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love. Love love to awakened in the morning by the time and weather. Then my favorite get ready for work music. Great start for a good day
I would recommend this to a friend- Pros mentioned:Sound quality
Worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working well.good product . The screen is amazing .nice
I would recommend this to a friend Alexa purchased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item to buy.. comes in handy to keep in touch with family member and listen to good music with a great sound system
I would recommend this to a friend- Pros mentioned:Sound quality
Good purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up Easy to use Picture and sound quality good.
I would recommend this to a friend - Pros mentioned:Ease of use
Product rev
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So glad I brought this echo 5, great product,will buy again ,great experience ,loveit
I would recommend this to a friend - Cons mentioned:Alexa
Great device!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device is another great Alexa product from Amazon, but it has a few issues.
I would recommend this to a friend