Customer Ratings & Reviews
- Model:
- B09B2SRGXH
- SKU:
- 11950166
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Best device ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this!! I literally do everything through this device. Shopping lists, smart lighting, talk and face time friends and family. To me, this thing is priceless. Its like a personal assistant.
I would recommend this to a friendgood product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it good product Tremendous equipment, I love it, my family uses it all the time
I would recommend this to a friendAlexa reveiw
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Fast and good voice recognition. Intelligent.
I would recommend this to a friendextra alexa show
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great tool. It is for a bedroom as an alarm clock.
I would recommend this to a friend
Works fine just only uses 1 language
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything worked great just doesnt have the feature where you can have English and Spanish on the alexa but this one doesnt
I would recommend this to a friendAlexa echo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'd l Iove my alexa, i enjoyed listening my fav music ... i would love to recommend this... thank you
I would recommend this to a friendhousehold companion
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Alexa is convenient, Fun and informative, Love songs on demand and compatability with security cameras.
I would recommend this to a friendLove it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Echo. It linked to my Ring camera great and even makes announcements from my ring such as if someone rings the doorbell. I can Bluetooth my music and many other things. I caught it on sale and definitely got more than enough bang for my buck
I would recommend this to a friendNot what I expected from Echo product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow and very buggy. I had to factory reset it a few times to make it work, but it is still slow, sluggish, and buggy. Basically, an expensive clock with some photos running in the background.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello BestbuyShopper,
Thank you for sharing your feedback on the Echo Show 5. I'm truly sorry to hear that you're experiencing such significant performance issues—slow response times, sluggishness, and bugs—even after performing multiple factory resets. This is definitely not the experience we want you to have with an Echo product.
The issues you're describing—persistent lag and glitches despite factory resets—suggest there may be a deeper hardware or software problem with your specific unit. While the Echo Show 5 is designed to be much more than a clock with photos, I completely understand your frustration when the device isn't performing its smart features reliably.
Here are a few additional steps that might help if you haven't tried them already:
Check for system updates in Settings > Device Options > System Updates
Verify your Wi-Fi connection strength and consider moving the device closer to your router
Ensure your router firmware is up to date as network issues can cause significant lag
However, given that you've already performed multiple factory resets without resolution, I strongly recommend contacting Amazon Customer Service at 1-888-280-4331 or through your Amazon account. They can run diagnostics on your device and likely arrange a replacement, as this level of persistent performance issues on a new device isn't normal and suggests a defective unit.
Your feedback is valuable in helping us identify when products aren't meeting the quality standards our customers expect, and I appreciate you taking the time to share your experience.
It's ok.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this to view security cameras. Which it works, but the screen is small and there are lots of ads. It can't play hulu or netflix which is a bummer. I'd only recommend if it's on super sale.
No, I would not recommend this to a friendBest Buy is the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best $39 I have ever spent. Bought as a Christmas gift. Amazon had them on backorder until May 2024. That was for Christmas. Ordered from Best Buy and had it in two days. You can't beat Best Buy's customer service. Blows Amazon out of the water.
I would recommend this to a friendAffordable
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple to set up. Small but efficient device. Get thejobdone.
I would recommend this to a friendGood
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect.............................................
I would recommend this to a friendAlexa 5”
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, good sound., I recommend.god, good, good.
I would recommend this to a friendEcho
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite for viewing ring cameras and Doorbell, listening to music while working and more
I would recommend this to a friendGreat Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. A must gauged to have. Great price.
I would recommend this to a friendCute but not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very cute, size is great for a small space desk. Lags a lot, works slow, not as great as the other one I have(bigger size)
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi ElizabethM, I’m sorry to hear about the lag you’ve experienced compared to your larger device. I know how important speed and responsiveness are. You might try a few quick steps, such as restarting the device, checking for the latest software updates in the Alexa app, and making sure it’s connected to a strong Wi-Fi signal. If you’re still experiencing issues after trying these steps, I recommend reaching out to Amazon Customer Support at 1-888-280-4331. Thank you for providing feedback, have a wonderful day!
Ms
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for eufy cameras. Love it. Great screen to see the cameras
I would recommend this to a friendAlexa
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. Easy to use and the size es convenient. It fix anywhere
I would recommend this to a friendCool!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice to be able to see who is at the door without getting up!
I would recommend this to a friend