Customer Ratings & Reviews

Hello AllenH! Thank you so much for your time and review of your experience with your Echo Show 5 device! I am terribly sorry to read that your device is having issues hearing and responding to your requests. There are a few troubleshooting steps you can try. First and foremost, try power cycling by either pressing and holding the Mute button until it says Turn Off and pressing the same button to power back on, unplugging it directly from the outlet or back of the device for 30 seconds, or by going into the device settings in the Alexa smartphone app and selecting Restart Device. Any of these will work. Sometimes just a power cycle corrects any glitches or software updates that may be pending. You can also check on that software update in case it is held up and causing bugs like this to occur. You can go to Settings, Device Options, About, and Check for Software Updates. If there is a pending update, it will begin downloading it and install and possibly power cycle the device once or twice during the update. If neither of these improves your experience any, we would love the opportunity to troubleshoot further with you to see if we can resolve and improve your experience some. Contact us directly at Amazon Customer Support at 888.280.4331 for further assistance. Thanks again for your time and feedback and I hope you have a fantastic day!