Customer Ratings & Reviews
- Model:
- B09B2QTGFY
- SKU:
- 12006729
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Alexa is awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The echo show is a great addition to the bedside table.
I would recommend this to a friendSlow sometimes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s slow and sometimes will just go blank. I really do hate it sometimes but it’s sometimes great too.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Kwesi,
We are sorry you are not enjoying your Echo Show 5 3rd Gen. To ensure your Echo Show 5 is functioning optimally, you can ask Alexa to check for software updates or check for those via your Alexa App. From there, make sure your router and wifi credentials are correct and in a space that does not block the signal to your device. If you need further assistance, you can call Amazon customer service, available 24/7 for assistance on the device. You can reach us at 1-888-280-4331!
Hope that helps!
Small but effective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good. Screen is small but does the trick.
I would recommend this to a friendLike it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loved it. Great for making alert reminders.
I would recommend this to a friendIt’s good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product but she listens to everything you say
I would recommend this to a friendEcho show 5 ( new 2025)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As always its still slow, there’s always a problem with the connectivity . If i kbew about this I wouldn’t buy it. So don’t.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Elizabeth,
Thank you for sharing your feedback about the Echo Show 5 (2025 model). I'm sorry to hear you're experiencing slowness and connectivity issues – that's definitely not the experience we want you to have with your new device.
Connectivity and performance problems can sometimes be resolved with a few troubleshooting steps:
Check your Wi-Fi connection: Ensure your Echo Show 5 is within good range of your router and try restarting your router
Restart your device: Unplug the Echo Show 5 for 30 seconds, then plug it back in
Check for software updates: Go to Settings > Device Options > Check for Software Updates
Factory reset if needed: Settings > Device Options > Reset to Factory Defaults (this will erase your settings, so use as a last resort)
If you've already tried these steps and are still experiencing issues, I'd recommend reaching out to Amazon's customer support team 24/7 at 1 888-280-4331 They can help troubleshoot further or discuss replacement options if there's a hardware issue.
If you're within Best Buy's return window and would prefer to return it, they should be able to help you process that as well.
We appreciate your feedback, as it helps us identify and address issues that affect the customer experience.
Don’t feel lonely
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful I bought these for my Mom She is so happy and have a companion
I would recommend this to a friendNothing more than an Amazon ad machine
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s really sad that Amazon has ruined a product by just forcing ads onto consumers regardless of the settings. I pay for Amazon prime, with no ads, and also Amazon Music along with Audible. They’re still forcing me to watch ads for products I could care less about.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi! Thank you for sharing your frustration regarding the advertisements on your Echo Show 5. I understand how disappointing it can be to encounter promotional content despite being a subscriber to multiple Amazon services like Prime, Amazon Music, and Audible. There are several ways you can try to manage these display settings. You can start by using voice commands like "Alexa, turn off photo mode" or "Alexa, turn off background rotation" to reduce some promotional content. For more detailed customization, open the Alexa app, navigate to Devices > Echo & Alexa, select your Echo Show 5, and tap on "Home Content" to adjust what appears on your screen. For a simpler display, you can always say "Alexa, show me the clock" to switch to a basic clock face. If you want to completely remove advertising content, you may want to contact Amazon Customer Service at 1-888-280-4331, as some devices offer the option to remove special offers for a one-time fee. While these steps might not fully address your concerns about seeing ads as a Prime member, Amazon Customer Service can provide additional assistance and take note of your feedback regarding device features and content display.
Very disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I should have trusted all the poor reviews. It's slow, glitchy, and needs to be restarted all the time. I ended up returning it
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi StephanieS,
Thank you for sharing your honest feedback about the Echo Show 5 Kids (3rd Generation). We're truly sorry to hear that the device didn't meet your expectations, especially after you gave it a chance despite seeing some concerning reviews.
We understand how frustrating it must have been to deal with slow performance, glitchy behavior, and the need for constant restarts. It's clear you made a genuine effort to resolve these issues by trying all the suggested solutions online, and we appreciate that you took the time to troubleshoot before making your decision.
We respect your choice to return the device, as it clearly wasn't providing the reliable experience your family deserves. Your detailed feedback about these performance issues is valuable and helps us understand the challenges customers are experiencing with this product.
We're sorry this didn't work out, and we appreciate you taking the time to share your experience with the Echo Show 5 Kids.
Its okay. Disappointed. Phasing out Alexa.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's okay for the money. Changing screens and accessing options are slow. I am not fond of the Alexa App going with Apple. So far so good converting to all apple (homepods, etc.)
No, I would not recommend this to a friendNice but screen too small
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice but the screen was yoo small for me. Returned and purchased the 8 inch.
I would recommend this to a friendEcho Shows have unremovable adds now
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All Amazon Echo Shows have unremovable adds now. You can turn off all suggestion settings, and it will still show you an adds. There also no way to keep it on clock or pictures, it has to scroll. Went with the Echo Spot as a clock.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello, onsowhat995. Thank you for taking the time to leave a review on the Echo Show 5. I recommend that if you want the Echo Show 5 to stay on the clock, open the settings, scroll to Home & Clock, and select Home Content. Then, select all of the selected-on settings and turn them off. If you are still having issues, I recommend reaching out to Amazon Customer Support 24/7 at 1-888-280-4331. I hope these steps are helpful. Have a great day!
Useless overpriced alarm clock with constant Ads!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t listen. You give it commands and it does what it feels like. “Alexa, turn off display” and “Alexa, turn screen off” are very much ignored commands. When you say these it turns off the display for 2 seconds and then comes back with the brightness, most obnoxious ad Amazon can find. Even when you turn off all ads in settings. It constantly bombards you with visual ads that are meant to drive you to Amazon shopping. It’s sad how they convinced us to pay for a machine to show us constant commercials! This is an overpriced useless alarm clock that barely works anyway. I have officially thrown 2 of them against the wall.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Spyrow424,
I am sorry to hear you're having trouble with your Echo Show 5. You can try performing a soft reset by unplugging the device for a few seconds and then plugging it back in. Also, make sure your device is connected to a strong Wi-Fi signal. If these steps don't resolve the issue, feel free to contact Amazon Customer Support anytime at 1-888-280-4331. I hope this helps, and have a great day!
Not a fan..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to use as a replacement for my Lenovo Smart Clock. I keep it under my monitor on my desk so I can see the time, play music, etc. The Amazon Show was totally unusable for that purpose. You cant have ONLY a clock on the display. Even if you turn off absolutely everything that it can scroll through, itll STILL pop up ads once every minute or two. Distracting and completely doesn’t fit my use case. Returned it for a refund.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello b4yp! Thank you so much for taking the time to provide feedback on your experience with your Echo Show 5! We appreciate any and all feedback as we are constantly working to improve upon our products and services to give our customers the best experience possible. While this device may not have been the best fit for what you were looking for in your specific use case, the Echo Spot would be perfect. It is our smart alarm clock and does not have any Alexa Suggestions that pop up like the Show did and still works perfectly as a music speaker! This will always show the clock on the display. I hope this suggestion helps get you to the proper solution for your needs and again we thank you for your time and feedback! Have a terrific day!
Charging all the time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not good they have to be charge all the time to wor
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very limited in what it can do, basically an echo dot with a touchscreen. Thought you’d at least be able to watch’s YouTube and Netflix or something on it. Whatever it can do, it does it incredibly slow.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello JoeW! Thanks for reaching out. There are many differences in the Echo Show 5 vs Echo Dot. To name a few: You can see news and weather at a glance, make video calls, view compatible cameras, stream music and shows, and more. Stream your favorite music, shows, podcasts, and more from providers like Amazon Music, Spotify, and Prime Video. Includes a 5.5" display so you can view shows, song titles, and more at a glance. Keep your home comfortable – Control compatible smart devices like lights and thermostats, even while you're away. See more with the built-in camera – Check in on your family, pets, and more using the built-in camera. Drop in on your home when you're out or view the front door from your Echo Show 5 with compatible video doorbells. See your photos on display – When not in use, set the background to a rotating slideshow of your favorite photos. Invite family and friends to share photos to your Echo Show. Prime members also get unlimited cloud photo storage. Stay connected with video calling – Use the 2 MP camera to call friends and family who have the Alexa app or an Echo device with a screen. I hope this gives you ideas on what you can do with your Echo Show 5. If you need help with using or troubleshooting your Echo Show 5, reach out to Amazon customer service at 1-888-280-4331. Thanks and have a great day!
Very small device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a very small device, and that was difficult to operate, sometimes I don't understand how to use
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Caselpad,
Thank you for your feedback. I understand you found the Echo Show 5's size and operation challenging. The 5.5-inch screen is indeed compact by design, as it's meant to fit in smaller spaces like nightstands or desks. However, I'd be happy to help make it easier to use:
For better control, try using voice commands with Alexa rather than relying solely on the touch screen. The device also includes a tutorial in Settings that can help familiarize you with basic operation.
Not very good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well after the purchase and getting it home. Well let’s just say the employee that sold me on this is clueless, then they wanted to charge me money to do a return.
No, I would not recommend this to a friendNot recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. It often doesn’t respond to commands and becomes slow
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi MariselaC,
Thank you for sharing your feedback about the Echo Show 5. We're sorry to hear that you're experiencing poor quality, unresponsive commands, and slow performance with your device.
We understand how frustrating it can be when your smart display doesn't respond reliably to your voice commands or operates slowly—especially when you're counting on it for daily tasks and smart home control. These issues can sometimes be related to Wi-Fi connectivity, software updates, or device settings that may need adjustment.
We'd recommend trying a few troubleshooting steps, such as ensuring your Echo Show 5 has the latest software updates, checking your Wi-Fi signal strength, and restarting the device. If the issues persist, please reach out to Amazon Customer Service at 1 888-280-4331 for additional support and troubleshooting assistance to help improve your experience.
We appreciate you taking the time to share your honest feedback, as it helps us understand how our products are performing for customers.
Broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was broken and did not want to exchange at the store was a gift
No, I would not recommend this to a friend