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Customer reviews

Rating 4.7 out of 5 stars with 13946 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers recognize the Echo Show 5 Smart Display with Alexa as having excellent sound quality and ease of use, along with a convenient screen size. Many appreciate its functionality as an alarm clock and its reasonable price. While some users mention occasional challenges with Alexa's responsiveness and setup, the positive feedback on its core features is significant.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 13,946 reviews
  • Pros mentioned:
    Alarm clock, Sound quality

    Rated 5 out of 5 stars

    This is a great device.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We mainly use this model as an alarm clock in the bedroom with the camera shuttered. We use it for the daily briefings, alarms, listen to our favorite music while dressing, weather reports home and other locations, and any questions we need answers to. I have the Echo Show 2nd addition in the kitchen where we use it for many things, but i really like it as a photo frame slide show that runs all the time. Just so you know the 5 will also do the slide show and play the music.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Sound quality

    Rated 5 out of 5 stars

    Great addition to our collection!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this product! I got it to replace our Echo Spot due to the size being smaller than the larger show and price being cheaper. It is so much better than the spot. For one, I can see it!!! Sound quality is good, (additional) base is good quality, doesn't take up much room, picture quality is good and home screen options are fun. Would definitely recommend this above the spot any day!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    What ia life without Alexa devices!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have Alexa devices all over my home. This mini is in my Master Bedroom and keeps me connected to my Ring Doorbell right from my bed. I use it to order pizza, find Best Buy deals of the day, set routines for my day, check the lenght of time for my morning commute in traffic, make my grocery list, control my Nest Thermostat and so many more tasks. A win, win!

    I would recommend this to a friend
  • Pros mentioned:
    Alarm clock, Sound quality

    Rated 5 out of 5 stars

    It’s Love!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I admit I had my eyes on this baby for a while. Finally broke down and bought it. It’s AWESOME!!! I have it in my bedroom and it’s the perfect alarm. I can also listen to my favorite Internet show, Elvis & Friends, each Sunday morning Couldn’t keep it on my phone but it’s perfect here. I’m still learning all the uses but I love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don’t take her for Granted LoL

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVEEEE ALEXA I Used her everyday when I lost my eyesight (& Learned why men rely on women so much Lollll) to keep me informed on articles, weather, music, recipes- yes I could cook just hard with new recipes if I couldn’t read them Alexa would read them to me. Setting timers even more that I regained my sight i learned she does so much from losing my sight in January. ALEXA Is the bomb!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Great mini Echo Show!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the original Echoe Show which we are enjoying the ease of use, Alexa responds quickly and correctly to each command. It was bit pricey being first release. Then, this 5” mini Echoe Show that cost fraction of the original Echoe Show did just as good as the bigger one. Responds to the commands and the screen is big enough. Been buying this smaller/cheaper version for gifts which were very much appreciated. Very happy with this mini Echoe Show.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Sound quality

    Rated 5 out of 5 stars

    Why did it take me so long to get one!?

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is awesome! Not sure why it’s take. Me so long to get one. Bought a few of these for Christmas gifts and everyone loved them. At that point I had to see what the fuss was about and bought the 8 inch. It connects to my smart bulbs and other devices in the home. The speaker has a nice thump to it also. At $79 for the 8inch and $45 for the 5 inch it’s the best game in town right now.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Sound quality

    Rated 5 out of 5 stars

    Love my purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely happy with this model. I originally purchased the smaller version and secondly the larger version. Opt for the midsize version and I love it. Perfect size as I also connected my home security camera by Wyze and the display on my new echo show is beautiful. I play music while sleeping and it’s great to tell Alexa to play my favorite playlist .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Just the right size for the desk or nightstand.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the space of the clock it replaced, the echo show is a productive aid for time, weather, reminders, quick questions, appointment setting, calls, and music easily mutable for calls or concentration. Voice calling is easy to other Alexa's in a home office or with the bridge to contacts and businesses outside. I looked up the hours of a business and then Alexa offered to call them me. Convenient and quick.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Sound quality

    Rated 5 out of 5 stars

    It’s exceptional.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a clock and mini tablet all in one. I can even make video calls to family which works great for family I haven’t seen in months. My favorite alarm clock to date, the sound quality is exceptionally loud and crystal clear for being as small and petite as it is. I however do use mine without the stand, it sits perfect on the nightstand.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    It's ok. Good for a first Smart Device-A few flaws

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first Amazon Smart device and so far it's just simply ok. I do see a lot of posts about the annoying "Try 'Alexa'...." screens showing up all day and night, yeah I do notice it at times when looking over at it, (Oddly it seems to start popping up when I enter the room..so maybe it hears me??) Who knows but it doesn't bother me that much. But if there was an option to turn it off, I would. It has a nice bright clear display, sound is pretty good and can be customized -with an internal equalizer. Connection to bluetooth devices like FireTV, iPad, iPhone worked well...perhaps too well. Once I start playing video on my phone on the first level of my home, bluetooth audio would transfer to the Echo located in my office on the 2nd level. So, I had to disable that. :) There is a frustrating issue I have right now - I do have a problem when I say "Alexa," there have been MANY times so far in the 3-4 weeks of owning this, it won't respond, even though I see the animated blue line moving across on the bottom of the screen (indicating Alexa is listening) - and I'm only 1 foot away from the device. I even tried changing the "Alexa" name to "Computer," no change. I've stood directly over the device saying "Alexa" with no response. At night before I go to bed, I will say "Alexa, turn off display" (have to say this a few times) - display turns off since I need complete darkness in my room to sleep. Trying to "wake up" Alexa in the mornings with my voice can be a real challenge - seems like SHE is in a deep sleep. So right now I'll just tap the display...it's just faster. Perhaps a full reboot, maybe even a complete factory restore might help? I'm not 100% sure right now. When this Show does function, this and the FireTV stick works flawlessly as it should - (asking "Alexa, play Jack Ryan" for example) will turn on Fire TV, and simply start playing the episode. Also I picked up my first "Smart Bulb" with this, a special deal for a $5 Sengled - Smart Wi-Fi bulb. This seems to work very well with the Show, it even has a dimmer control. Another big issue right now is the Echo Show and LG Smart TV's - this simply does not work. However this looks like it may be a big problem on the LG side and it's very low rated "ThinQ" app working with Alexa Smart Home Skills. As of Feb. 9, 2020 - the problem still exists. Right now, its ok, there is some frustration with this so far. Perhaps a firmware update is needed.

    I would recommend this to a friend
  • Pros mentioned:
    Alarm clock, Camera

    Rated 5 out of 5 stars

    Best Alexa device so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Owned a Alexa DOTS it was great! But this is awesome! Great as a Alarm clock also if you are Amazon shopper lets you check on the status on the go ! Works great with other amazon devices and camera! Best purchase ! Radio, YouTube, camera, clock faces, quick curious questions, Tv & movie updates! All voice controlled!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Sound quality

    Rated 5 out of 5 stars

    If you use Alexa you want this.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. Nice size screen .Works great with security camera system. You can watch prime video movies as well. Sound is awesome for such a small device.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    New Amazon Echo Show 5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, love, love. It’s small enough to fit on my side table in my bedroom, close enough for me to use as an alarm clock or to ask Alexa a question. I also bought the stand for it to fit on, it’s just perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very useful item indeed.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Star trek and this item that makes my dream come true. I have connected with 1. sonoffs to turn on and off all light switches in my home. 2. harmony hub to turn on, turn off, change channel or HDMI on my tv and Yamaha rx-v665 with surround speakers system. 3. Orvibo allone pro to control AirCondition, Playstation and electric fan. 4. Use drop in or announcement to another echo as intercom and video call to my dad thousands miles away. 5. Security alarm system and use voice commands. 6. Bluetooth speaker. Alexa to computer like I am on starship Enterprise.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Love the Echo 5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely Love this ! I bought 3#- to communicate with my grandkids. It's AMAZING ! I can learn New thing's with my grandkids, have lunch,dinner and Play game's with them. It's not very Big" for some people". But I find it is perfect,!! If I could afford more I get one for everyone missing a Loved one. It's also fun to play games" that either I grew up with", or something That the whole family can. I've laughed so hard !! Nice change! , & love feeling closer to my little girls !

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this with little hesitation on sale because of best buy rewards so I paid ~$22 for it. My review might be a bit biased because of that. As a smart clock for next to the bed it's great. Can be very loud although I wish it had more annoying alarm tones. (I haven't looked to see if there is a way to add more) The display isn't that ground breaking but considering the purpose of the device and it's price point you can't really expect cellphone quality. The clock display is a bit annoying. You can change it to be large but occasionally it switches to a smaller view to display weather or whatever you have selected to be shown. The auto dimming feature is good for nighttime so it doesn't produce an overwhelming amount of light when you are sleeping. The speaker does get loud and is fairly crisp, but don't expect amazing sound quality, it isnt a dedicated speaker after all. I wish it could be completely configured using the alexa app too but sadly only a handful of options can be configured that way.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! So many features and it even has Amazon kids setting for user friendly. Camera is clear and the sound is pretty good to listen to music too! Very easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Loved it so much I bought two!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a black and white one in different rooms and I'm so happy with the purchase! Got them at a great sale price after black Friday which made it even better! It's so easy to set up and use. Great options to customize the screen and love seeing info and responses on the screen. I have a total of 4 speakers in the house and I love pairing them to play music also. It's like surround sound through the house!! I totally enjoy them. Oh and you have an option to turn off the camera and mic for those worried about privacy.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Nice size

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received this as a free gift with a security camera air bought. I already have a 1st generation Echo show that I moved to my bedroom when Ibrecieved this one. This fine is smaller and fits nicely on the end table next to my couch. I van see it much better then the larger one that I had to place farther away. I also like that you can close the camera lenses. Very nice little device.

    I would recommend this to a friend
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