Customer Ratings & Reviews
- Model:
- B0BLS3Y632
- SKU:
- 11422805
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough space to say what Iwant to say.........
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Thank you for your feedback NatashaE.
Not recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Many glitches wont connect to wifi always talking not response
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Missbless,
Thank you for sharing your feedback about the Echo Show 8 (3rd Generation). I'm truly sorry to hear about the multiple issues you're experiencing—Wi-Fi connectivity problems, glitches, unresponsive behavior, and unexpected voice activation are all serious concerns that prevent you from enjoying your device.
These types of persistent issues suggest either a defective unit or a significant setup problem that needs immediate attention. Here are some steps that might help:
Factory reset the device (Settings > Device Options > Reset to Factory Defaults)
Check your Wi-Fi network to ensure it's working properly and the device is within range
Disable wake word temporarily if Alexa is activating without prompting (Settings > Alexa Privacy > Manage How Alexa Responds)
Update software to ensure you have the latest firmware
A new Echo Show should work reliably right out of the box, and we want to make this right for you.
Never again
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible quality. Doesn’t understand you. Glitches
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello TammyM! I'm sorry to hear you're experiencing horrible quality, voice recognition issues, and glitches with your Echo Show 8. These problems can be incredibly frustrating when your device isn't responding properly to your commands. To help resolve the voice recognition and quality issues, ensure your Echo Show 8 has a strong and stable Wi-Fi connection, as connectivity problems can significantly impact voice recognition accuracy and overall performance. Restart your device by unplugging it from power, waiting 30 seconds, then plugging it back in to clear temporary glitches. Check that your device has the latest software updates by going to Settings, Device Options, and System Updates, as outdated firmware can cause voice recognition and performance problems. Make sure the microphones aren't obstructed or covered and that there's no excessive background noise interfering with voice detection—you can test the microphones by going to Settings, Device Options, and selecting Check Microphones. Clean the device screen and ensure the microphone holes aren't blocked by dust or debris. If Alexa isn't understanding you, try retraining the voice recognition by going to Settings, Your Profile & Family, Your Voice, and selecting Improve Your Alexa Experience to help the device better recognize your speech patterns. Check the volume settings and ensure Do Not Disturb mode isn't enabled, as this can affect responsiveness. If the device is freezing or glitching, check available storage and clear cache on apps that may be causing issues by going to Settings, Applications & Notifications, and Manage Installed Applications.
If these troubleshooting steps don't resolve the voice recognition problems and glitches you're experiencing, Amazon Customer Support is available 24/7 at 1-888-280-4331 for additional assistance.
Echo 8
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s finicky, will not work at times and touch sensor off
No, I would not recommend this to a friendAwful. Didnt do what it claimed !
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was so difficult to get it to work. Didnt have what it was supposed to have on it ! No netflex, amazon prime. Etc Alexa wouldn't even answer any questions. I dent one to my son in Connecticut. He returned it too !@
No, I would not recommend this to a friendBroken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product I received arrived completely broken..
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Thank you for your feedback YailenF. I am sorry the product arrived broken. Your Echo Show 8 comes with a One-Year Limited Warranty from Amazon, covering hardware defects, you can reach out to Amazon Customer Support 24/7 at 1-888-280-4331. I hope this information is helpful.
Disappointed. ☹️
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this item. It had a defect very disappointed.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi MichelleB,
Thank you for your feedback on the Echo Show 8. I am sorry to hear it was defective. Apart from retailer return exchange policies the Echo Show 8 also comes with a one-year limited warranty that covers defects in materials and workmanship under normal use. I hope this information is helpful.
Horrible customer experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered online from Best Buy 5 Jan 2024. It has been 11 days since and haven’t received my item. All they mentioned when I made contact was that the shipment was delayed. Why was there no communication from them prior to me making contact. This was supposed to be a gift for someone. They really let me down on this one.
No, I would not recommend this to a friendThe other version was better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like the screen display. I keeps showing different advertisements. When I just want to show my pictures or just the clock. I don't want to see advertisements.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello Steven, thank you for your feedback on the Echo Show 8. Please try the following steps on the Echo Show 8 to turn off ads and suggestions: Swipe down on your screen, click Settings > Home and Clock > Home Content. Disable the content that you no longer wish to see rotating on your home screen. If these steps do not help and your are still disappointed with the device you can reach Amazon Customer service 24/7 for assistance. You can reach them at 1-888-280-4331. I hope this information helps, have a great day!
Awful piece of equipment!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was returned. It was awful. Didn't work with swiping or any other way. Couldn't program easily or change anything easily.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello CarolR,
I am sorry to hear you were not satisfied with your Echo Show 8. The Echo Show 8 is primarily designed for both touch and voice interaction. While it features a touch screen for navigating and interacting with content, it also relies heavily on voice commands through Alexa for tasks like playing music, controlling smart home devices, and accessing information. hope this helps explain the device, have a nice day!
Screen
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had trouble setting up. Unable to reboot. But was able to return.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Kimber,
Thank you for your feedback on the Echo Show 8. I’m sorry to hear you experienced issues with setup and rebooting the device. If you need assistance in the future, Amazon offers 24/7 customer support and can help with setup or troubleshooting. You can reach them at 1-888-280-4331.
Have a great day!
Echo 8
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume keeps going down automatically which makes it hard to hear announcements from my outside cameras.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Thank you for your feedback on the Echo Show 8. I am sorry to hear of the issues you are having with the functionality of the device. Here are a few troubleshooting tips for you to try to resolve the issues: 1. Check that your device has a strong internet connection. 2. If your device set up uses the Alexa app, please check that you have the latest version of the app. 3. Restart your Echo device-Unplug it from power, wait 30 seconds, and then plug it back in. 4. If none of these steps help or if you are having problems registering the device, reset your Echo device to clear up most issues. If you are still having issues with the functionality of the Echo Show, Amazon Customer service is available 24/7 for assistance on the device. You can reach them at 1-888-280-4331. I hope this information is helpful to get your device working properly for you. Thank you!
Thiefs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy and ups thief. They delivered wrong adress and never paid back return or refund. Never shop anything from Best Buy
No, I would not recommend this to a friendLove it, but where are the lyrics?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t have lyrics for the screen and can’t figure it out!
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi HazelenH,
Thanks for sharing your feedback. We're sorry you're having trouble getting lyrics to display on your Echo Show 8. With limited details, it’s a bit tough to pinpoint the specific issue, but in general, lyrics should appear when playing supported songs through Amazon Music. Make sure your device is updated and you're using a compatible service. If you're still having trouble, our support team would be happy to walk you through some steps — feel free to reach out at 1-888-280-4331. Thanks again, have a good day!
Dead in less than 24h...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit died 24h after it was turned on. Several other users are reporting the same issue. I left the country (it was a gift), and Amazon didn't honor the warranty. So I brought it back and returned to Best Buy. I've been using Google Hub devices for years without a single issue...
No, I would not recommend this to a friendNOPE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No action button but fully connected to wifi- and following instructions (volume up/down hold) would not connect to app. There are adds that randomly swing though display. Speaker is fully pushed out to the back, not forward. Going back to my Dot.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello Scruff! Thank you so much for providing feedback on your device. I am so sorry to hear of the trouble you are having with getting it connected to your app. Before you return it, I would recommend contacting Amazon Customer Support at 888.280.4331 to troubleshoot your specific issue. As for the ads looping through, you can always navigate to Settings>Home Content and there you can toggle off any selections listed that you do not want Alexa to recommend for you. Lastly, for the speakers, while the speakers are in the back of the device, it is equipped with spatial audio and room filling bass and acoustics that make the audio vastly superior to an Echo Dot. I would recommend giving it a listen and you can tweak the audio experience through the Equalizer in the Settings as well. I do hope you give the above a try before returning to see if you can enjoy your Show 8 to your expectations. Thanks again for your valued feedback and I do hope you have an awesome day!
Get a google one.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what i expected. It never responds right. The screen almost seems pointless because it doesn't do much. Google would have been better I think.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello GinaM,
We’re sorry to hear the Echo Show 8 (3rd Generation) 8-inch Smart Display with Alexa didn’t meet your expectations. The device is designed to offer a blend of visual and voice-based features, but we understand it may not suit everyone’s needs. If it’s not responding correctly, it could be due to settings or connectivity issues. Regarding functionality, the Echo Show 8 offers features like video calls, smart home control, and streaming content, but we understand preferences differ. Have an amazing day!
Its ok ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok ok. Not so impressive. Hope Amazon will improve.
No, I would not recommend this to a friendCould not find my receipt to return
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this Alexa for almost $200 not worth the purchase
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi DwayneJ,
We are sorry you are not enjoying the Echo Show 8! It has many features, and and are happy to explain them further to you! With the Echo 3rd Generation, entertainment is more immersive with spatial audio and an 8" HD touchscreen. Video calling is crisper with high-quality sound and a 13 MP camera. And your home is more connected than ever with the built-in smart home hub! You can enjoy content on Prime Video, Netflix, Fire TV Channels, and more comes to life with an HD display and room-filling spatial audio. You can "Ask Alexa" to stream Amazon Music, Apple Music, or Spotify. Subscriptions for some services required. If you have further questions or need help utilizing your device, please call us!
You can reach Amazon customer service at 1-888-280-4331! Hope that helps!
Meh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it to be a portable tv. It can’t play without being plugged in. Does not support many of the apps I use. Does not have access to full App Library.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi SeanG, thank you for providing feedback. The Echo Show 8 is a fantastic device for managing your smart home and enjoying entertainment, but it's not built for travel. If you're looking for something portable, an Amazon Fire Tablet is perfect for on-the-go streaming, reading, or browsing. Hopefully this info is useful. Thank you again and Happy Holidays!