Customer Ratings & Reviews

Hi Lili,

We are glad you are enjoying the Echo Show 8. To ensure you are having the best experience, you can check your devices software settings and make sure it is up to date! If you have any further questions, please call us. You can call Amazon customer service, available 24/7 for assistance on the device. You can reach us at 1-888-280-4331!

Hope that helps!

Hello TammyM! I'm sorry to hear you're experiencing horrible quality, voice recognition issues, and glitches with your Echo Show 8. These problems can be incredibly frustrating when your device isn't responding properly to your commands. To help resolve the voice recognition and quality issues, ensure your Echo Show 8 has a strong and stable Wi-Fi connection, as connectivity problems can significantly impact voice recognition accuracy and overall performance. Restart your device by unplugging it from power, waiting 30 seconds, then plugging it back in to clear temporary glitches. Check that your device has the latest software updates by going to Settings, Device Options, and System Updates, as outdated firmware can cause voice recognition and performance problems. Make sure the microphones aren't obstructed or covered and that there's no excessive background noise interfering with voice detection—you can test the microphones by going to Settings, Device Options, and selecting Check Microphones. Clean the device screen and ensure the microphone holes aren't blocked by dust or debris. If Alexa isn't understanding you, try retraining the voice recognition by going to Settings, Your Profile & Family, Your Voice, and selecting Improve Your Alexa Experience to help the device better recognize your speech patterns. Check the volume settings and ensure Do Not Disturb mode isn't enabled, as this can affect responsiveness. If the device is freezing or glitching, check available storage and clear cache on apps that may be causing issues by going to Settings, Applications & Notifications, and Manage Installed Applications.

If these troubleshooting steps don't resolve the voice recognition problems and glitches you're experiencing, Amazon Customer Support is available 24/7 at 1-888-280-4331 for additional assistance.

Hello AlanL, it can be frustrating to continue to receive ads on your Amazon Echo Show 8 (3rd Generation) 8-inch Smart Display with Alexa. There is a way to eliminate those ads, you can go to Settings > Alexa Privacy > Manage Skill Permissions and Ad Preferences. This will help you enhance your experience with your Amazon Echo Show 8 (3rd Generation) 8-inch Smart Display with Alexa. Have an amazing day!

Hi UnhappyAlexaEcho8Buyer,
I am sorry to hear your Echo Show 8 was having issues. If your Alexa app isn't working, try restarting your Alexa device and the app itself. If that doesn't help, ensure your device is connected to the internet and that the app and device are both up-to-date. You can also clear the app's cache or data, force-stop the app, or even uninstall and reinstall it. Hope this helps, have a nice day!

Hi PabloA! Thank you for your feedback regarding the Echo Show 8. I apologize for the limitations you've experienced with international support. While the Echo Show 8 offers many great features, I understand your frustration about the restricted functionality outside of primary markets. Basic features like voice control, smart home device control, alarms, timers, weather updates, music streaming through supported services, and video calling between Echo Show devices should still be available internationally. For the best experience, please ensure your device's language settings are correctly configured, your internet connection is stable, and verify which Amazon marketplace your device is registered to, as this can affect which features are available in your region. If you're experiencing specific issues, Amazon Customer Service can provide detailed information about feature availability in your region. You can reach them at 1-888-280-4331 for assistance. We appreciate this feedback as it helps Amazon understand the importance of expanding international support and features for global customers. Thank you for sharing your experience.

Hi Delores, thank you for providing feedback for Echo Show 8. I am sorry to see that the device is not functioning as intended. It seems that the device is having intermittent connectivity issues. To attempt to resolve the issue, please follow these steps:

1. Place your Echo device within 30 feet of your router.
2. Keep it away from interference sources like microwaves and baby monitors.
3. Check your router's functionality by connecting another device.
- If other devices can't connect, restart your router/modem and unplug your Echo for 30 seconds before plugging it back in.
- If other devices can connect, ensure you're entering the correct Wi-Fi password and consider turning off some devices to reduce interference.
4. If you have multiple devices on your Wi-Fi, try turning some off temporarily.
5. If your router has separate 2.4 GHz and 5 GHz networks, switch your Echo to the other band.
6. Update your Echo's Wi-Fi settings if you've changed your Wi-Fi password.
7. If issues persist, consider factory resetting your Echo device. If this does not help and you need further assistance please feel free to reach out to Amazon Customer Service 24/7 at 1-888-280-4331. Thank you again and have a wonderful day!

Hi RichardF,
I am sorry to hear about the reservations you have on the Echo Show 8 advertisements. Alexa uses your voice interaction data to personalize shopping recommendations and ads based on your interests. You can adjust these settings in the Alexa app to control how many shopping suggestions you receive. Go to the Alexa app, navigate to "Settings" > "Notifications" and adjust the settings related to shopping recommendations, including turning off "deal recommendations" and "reorder recommendations". Hope this is helpful, have a nice day!