Customer Ratings & Reviews

Thank you for your feedback ColetteL.

Thank you for your feedback MarianneE, I am sorry to hear the Echo Spot did not work out for you.

Hello, Carol. I'm sorry to hear about your experience with the Echo Spot. The Echo Spot features a 1.73” front-firing speaker, perfect for bedrooms and small spaces. You can adjust the volume of the device using the volume controls on the device itself or by saying, "Alexa, raise/lower the volume." Again, thank you for the feedback. If you have any questions, I recommend reaching out to Amazon Customer Support, available 24/7 at 1-888-280-4331. Thank you again. Have a great day!

Hello, CHRISTOPHERS. Thank you for taking the time to leave a review on the Echo Spot. We would love the opportunity to troubleshoot your specific concerns further so that we can improve your experience with your Echo Spot. Please contact Amazon Customer Support at 888-280-4331 for further assistance. Again, thank you for taking the time to leave a review and have a great day!

Hello! I'm sorry to hear you're finding the Echo Spot less than ideal for checking the time. While I understand your frustration, I'd like to share a few things that may help improve your experience — and also highlight what the Echo Spot is designed to do best.

Regarding Checking the Time: The Echo Spot does display the time on its small circular screen, but if the clock face isn't prominently visible or easy to read, here are a few tips:

Change the Clock Face: You can customize the clock display to make it larger and easier to read. Open the Alexa app, go to Devices, select your Echo Spot, and choose Clock Face to pick a style that works best for you.
Adjust Screen Brightness: If the display is hard to see, go to Settings > Display > Brightness on the device itself to increase visibility.
Use Voice: Simply saying "Alexa, what time is it?" gives you an instant, hands-free answer — which is one of the quickest ways to check the time without even glancing at the screen.

What the Echo Spot Does Best: The Echo Spot is designed as a compact smart alarm clock and bedside companion. Beyond telling time, it excels at:

Setting alarms and timers
Playing music, podcasts, and audiobooks
Controlling smart home devices
Making video and voice calls
Providing weather, news briefings, and reminders

If checking the time at a glance is your primary use case, adjusting the clock face to a bold, high-contrast display style may make a noticeable difference in your experience.

If you continue to have issues or feel the device isn't meeting your needs, Amazon Customer Support is available 24/7 at 1-888-280-4331 and can assist further.

Thank you for your feedback, and I hope these tips help make your Echo Spot more useful for you. Have a great day!

Hello, Teacher. Thank you for taking the time to leave a review on the Echo Spot. I am sorry to hear about the command issues you are having with the device. Here are troubleshooting steps that may help resolve the voice command issues: 1. Check your internet connection—ensure the Echo Spot has a strong and stable Wi-Fi connection, as weak connectivity can prevent commands from processing properly. 2. Verify the wake word is set correctly by going to Settings > Device Options > Wake Word and confirming it's set to your preferred option. 3. Ensure the microphone is not muted—check that the red light bar is not showing and press the microphone button to unmute if needed. 4. Move the Echo Spot away from sources of interference such as other speakers or appliances that might block the microphone. 5. Check for software updates by saying "Check for software updates" or going to Settings > Device Options > Check for Software Updates to ensure you have the latest firmware. If these steps don't resolve the command recognition issues, Amazon Customer Support is available 24/7 at 1-888-280-4331 and can provide advanced technical assistance. Again, thank you for taking the time to share your experience. Have a great day!

Dear Green,

Thank you for taking the time to share your thoughts on the Amazon Echo Spot (2024 release). We appreciate your honest feedback and are sorry to hear that the device didn't meet your expectations.
Sound quality: The Echo Spot is designed to provide clear audio in a compact form factor. However, we understand that audio preferences can vary.
Screen functionality: While the Echo Spot's primary function is indeed to serve as a smart alarm clock, it's designed to offer additional features beyond displaying the time. These include video calling, watching news briefings, and displaying song lyrics..

Thank you again for your review. Your input helps us continually improve our products and services.

Dear Jack,

Thank you for sharing your feedback about the Echo Spot. We're sorry to hear that the device's screen size and glare issues didn't meet your needs for a bedroom clock.

You raise important points about the display characteristics that other customers might want to consider when making their purchase decision. If you're still looking for an Alexa-enabled device with a larger, more visible display, our Echo Show series might be a better fit.

We appreciate your honest review and hope you find a device that better suits your needs.

Hello AlaideS,

Thank you for sharing your experience with the Amazon Echo Spot (2024 release). I'm sorry to hear that you're having issues with the device's responsiveness.

Your feedback about the Echo Spot not responding to commands unless you're very close to it is concerning, as these devices are designed to work across a room. This kind of problem can significantly impact the usefulness of a smart speaker.

The sensitivity might need adjusting, you can adjust this in the Alexa app settings.

If you haven't already, it might be worth contacting Amazon's customer support as this is not typical behavior for an Echo device. You can reach them 24/7 at 1 888-280-4331

Thank you again for your candid review.

Hello Purchase,
Thank you for your feedback about the Echo Spot. We appreciate you taking the time to share your experience and understand your frustration with the screen not displaying your doorbell. The Echo Spot is designed as a Smart Alarm clock and is not designed to display a video doorbell due to its small 2.5 inch screen size. We appreciate the feedback and apologize for any confusion surrounding this product.

Hello GKPOKER! Thank you for your time and review on your Echo Spot. I am sorry to hear that you are having trouble getting it set up. We would love the opportunity to troubleshoot your specific concerns further so that we can improve your experience with your Echo Spot. Please contact us at Amazon Customer Support at 888.280.4331 for further assistance. I do hope this gets you the assistance you require and that you have a great day!

Hi DeniseB,
Thank you for taking the time to share your experience with the Amazon Echo Spot (2024 release). We're sorry to hear that you're having difficulties with your device not shutting off as expected.

This is not the typical behavior for the Echo Spot, and we'd like to help resolve this issue for you. Before resorting to unplugging the device, here are a few troubleshooting steps you can try:

Ensure your Echo Spot's software is up to date.
Try restarting the device by saying "Alexa, restart."
Check if the issue persists in different power outlets.

If these steps don't resolve the problem, our customer service team would be happy to assist you further. Please contact us at 1-888-280-4331 so we can help you troubleshoot.

We want you to have a positive experience with your Amazon Echo Spot and appreciate your feedback as it helps us improve our products.

Hi there,

We are sorry you had a negative experience with Best Buy. We hope you are enjoying Echo Spot this review is based on. Echo Spot offers a sleek smart alarm clock with Alexa and big vibrant sound. Ready to help you wake up, wind down, and so much more. Enjoy rich sound with clear vocals and deep bass. Just ask Alexa to play music, podcasts, and audiobooks. See song titles and touch to control your music. Subscription rates may apply.

If you have any trouble with set up we are happy to help you troubleshoot with the device. You can call Amazon customer service, available 24/7 for assistance! You can reach us at 1-888-280-4331!

Hope that helps!