Customer Ratings & Reviews

Hello Nick! Thank you so much for your valued feedback and for your time. While I do know that there are a number of apps that come predownloaded with some not being able to be removed for device cohesiveness and operations, you can definitely in fact move them to a folder to minimize the visibility of them so that you can free up much of the clutter you are experiencing. You can do this by tapping and holding the app in question and then dragging it over to a folder already created or over top of another app to create a new folder. I am sorry that we did not get back to you before returning this if you have already done so, but if not then I do hope you give this a shot to see if it addresses your concern and gets you back to enjoying our products! Thanks again so much for your time and I do hope that you have a fantastic day!

Hello EricJ! Thank you for taking the time to provide feedback and a review of your experience with the Fire HD 10. Show Mode was a feature that was dropped from generation to generation and in doing so, this model is actually lower in price than the last generation model of Fire HD 10. I do know that was a beloved feature for those that used it and we are constantly working diligently to improve upon our products and services based on feedback just like yours. So hopefully, it may be a returning feature at some point. In the meantime, your device does still have full access to the Amazon Appstore as well as your ecosystem of Amazon products and services such as Kindle, Audible, and the plethora of streaming services and games available to it. You also still have Alexa that can be used just like when in Show Mode by enabling her in the setup or settings and asking her questions just like you would a Show. Thanks again for your time and feedback and I hope you have a terrific day!

Hi Florida8, thank you for providing feedback for the Amazon Fire HD 10 tablet. For slow browser performance, this could stem from the Wi-Fi or from storage. I would recommend checking your Wi-Fi for a strong signal first. Then I would clear the cache on the device. To do this,
1. Open the Settings menu.
2. Select Apps & Notifications.
3. Select Manage All Applications or See all... apps and choose the app you are having trouble with.
4. Select Storage, tap to Clear Data or Clear Storage, then Clear Cache. If these steps do not help and you are still experiencing issues, you can reach out to Amazon Customer Support 24/7 at 1-888-280-4331. Thank you again and Happy Holidays!

Hi Aritect,

We are sorry to hear you are not satisfied with your Fire 10.1 Tablet. You can do a few things to help your tablets speed.

First, Turn off your Fire tablet by holding down the power button.
When it's off, press the power and volume up buttons.
When you see the Amazon boot logo, let go of the volume button but keep holding the power button until you enter the recovery screen.

Then, on the recovery screen, scroll through the recovery menu using the volume buttons, select wipe cache partition, and press the power button to enter. Don't select the factory reset option. You're asked to confirm your choice. When you return to the recovery screen, scroll down and select power down. Finally, hold the power button again (without holding any volume buttons) to turn your tablet back on.

You can also ensure your wifi connection is strong and the modem and router you are connected to has an efficient amount of devices for the speeds you pay for monthly through your provider.

Hope that helps!

Hello Rascal1030! I am so sorry to hear that you are experiencing this issue with your Fire tablet. If you have Best Buy's Total Tech membership or similar then I would recommend taking it into your nearest Best Buy to have Geek Squad and/or Customer Service take a look. If you are talking about Amazon's own manufacturer warranty then I would recommend calling Amazon Customer Support at 888.280.4331 to troubleshoot further and explore what options are available to you. I hope this helps get you the assistance you need to get back to enjoying your tablet. Have a tremendous day!

Thank you for your feedback on the Fire HD 10 tablet. I am sorry to hear of the performance issues you are experiencing. Here are a few troubleshooting ideas to try to resolve performance issues in the future: 1. Check that your device has a strong internet connection. 2. Restart the tablet 3. Ensure the tablet is fully charged 4. Check to see what apps are running on the device and close any that are no longer in use. If these steps do not help, and you are still having functionality issues you can call Amazon customer service, available 24/7 for assistance on the device. You can reach them at 1-888-280-4331. I hope this information is helpful, thank you!

Hi Seymone, I'm very sorry to hear about the experience you are having with the Fire HD 10 tablet. I can certainly understand how frustrating this must be. As it pertains specifically to YouTube, unfortunately, the YouTube app is currently not available in the Amazon app store for download. However, you are still able to access the YouTube website via the Silk Browser app. I hope that information is helpful for you. If you need any additional assistance, you can reach out to Amazon Customer Support 24/7 at 1-888-280-4331. Thank you for providing this feedback. I hope you have a wonderful day!