Customer Ratings & Reviews

Thank you for your feedback user431656.

Hello Notechie! Thank you so much for your feedback and time. Feedback like yours, is used to continually improve upon our products and services through releases and software updates. One thing you can do to ensure that you have the latest update (which may address some of your issues that you are experiencing) is to navigate to Settings>Device Options>System Updates>Check Now. If there are any pending updates that may address any of the bugs you may be noticing, this will begin downloading and installing to your device. Usually these updates are automatic but sometimes, fresh out of the box it can get held up or take a while to update. If this does not address your concerns, you can also always contact Amazon Customer Support at 888.280.4331 for further troubleshooting. Thanks again for your time and I do hope you have a great day!

Hi StacybM,

We are sorry you are not having a positive experience with the Fire 10 tablet. The Fire 10.1 tablet has a lightweight, durable design and strengthened glass made from aluminosilicate glass. As measured in a tumble test, Fire HD 10 is 2.7 times as durable as the Samsung Galaxy Tab A8. If you are still having issues, please call us! You can call Amazon customer service, and we available 24/7 for assistance on the device. You can reach us at 1-888-280-4331!

Hope that helps!

Dear RobertS,

Thank you for taking the time to share your feedback about the Fire HD 10 tablet. We appreciate your honest review and regret that the device didn't meet your expectations.

We'd like to address some of the points you raised:

Regarding apps: While the Amazon Appstore does have a different selection compared to other platforms, it offers thousands of popular apps including Netflix, Facebook, Spotify, and many games. However, we understand that specific apps you're looking for may not be available.

Concerning frame rate issues: If you're experiencing performance problems, our technical support team would be happy to help troubleshoot these issues, as this isn't the typical experience with the Fire HD 10.

The Fire HD 10 is designed to be a versatile tablet for:

Entertainment (streaming, reading, gaming)
Productivity tasks
Web browsing
And yes, shopping too

However, we understand that different users have different needs, and a PC or smartphone might better suit your specific use case.

If you'd like to improve your experience with the tablet, please contact our customer support team at 1 888 280-4331 for assistance. We're here to help!

Hello, ThomasM. Thank you for taking the time to leave a review on the Fire HD 10. Amazon is able to offer some device models at a subsidized price by including personalized advertising on the device. You can remove the ads on the device by logging into your Amazon account. 1. Go to Manage Your Devices. 2. Select devices, then select your Kindle e-reader or Fire tablet. 3. Under Special Offers, click Remove offers. A pop-up window will then display the price to remove ads. 4. Select End Offers and Pay the Fee to proceed. If you have any questions or need help with the device, I recommend contacting Amazon Customer Support at 888-280-4331. Thank you again, have a great day!

Hi AllenR!

Could you describe the issue on the tablet? Virus's and Malware come from downloaded apps outside the official store or through malicious ads leading to pop-ups, slowdowns and battery drain.
Sticking to the Amazon app store is recommended for desirable experience.

Hope this helps!

Hi ShaquandalinD,

We are happy to hear you are enjoying your Fire 10.1 Tablet! If there is anything you have questions on or want more information on the optimal use of your device please don't hesitate to give us a call at 1-888-280-4331.

Hope that helps!

Hi John,

We are sorry to hear that you are not enjoying your Fire 10.1 Tablet. Upon set up of the device, you are prompted to log in with your Amazon Account so that the device can be registered under your name and account. This is for ease of use and if you choose to purchase any applications or games from the Amazon App store. From there, you do have the option to not see advertisements by going to settings on Amazon.com, not on the tablet. From there, you will click on to 'manage your devices. Then, tap devices and then select your Kindle e-reader or Fire tablet. Under Special Offers, click Remove offers. A pop-up window then displays the price to remove ads that you can choose to pay. This is up to your discretion.

Hope that helps!

Hi RebeccaC,

Thank you for taking the time to share your feedback, and we sincerely apologize for the disappointing experience you've had with the Fire HD 10 tablet. We understand how frustrating it is to deal with glitchy and laggy performance—that's definitely not the experience we want any customer to have.

Performance issues like the ones you've described are unacceptable, especially when you're expecting a smooth and reliable tablet experience. We're truly sorry this has been the worst tablet you've owned, and we completely understand your frustration.

Your feedback is important to us and helps identify quality and performance issues that need to be addressed.

Thank you for bringing this to our attention, and we apologize again for the inconvenience.

Hi JINX, I’m sorry to hear about the experience you’ve had with your Fire HD 10 Tablet. I understand how concerning it is to see repeated virus warnings. Fire tablets run on Fire OS, which is designed with built-in security to help protect against viruses, so those alerts are often caused by apps or pop-ups rather than an actual infection. I recommend restarting the device in Safe Mode and uninstalling any recently downloaded apps, then making sure the latest software updates are installed. If the warnings continue, please reach out to Amazon Customer Support at 1-888-280-4331 so we can assist with further troubleshooting. I appreciate the feedback and hope you have a great day!