Customer Ratings & Reviews

Hello, thank you for your feedback on the Fire HD 10 Kids Pro tablet. I am truly sorry to hear that you received your tablet in a broken condition and that you have had difficulty getting the issue resolved. That is certainly a frustrating experience, and I understand your disappointment.

Since the tablet arrived broken, I recommend reaching out to Amazon Customer Support directly, as they can assist with Fire tablet issues regardless of the retailer the device was purchased from. Amazon Customer Service is available 24/7 for assistance and can be reached at 1-888-280-4331. When you call, have your order details and a description of the damage ready so they can help you as quickly as possible.

Thank you for bringing this to our attention, and I hope this helps you get the resolution you deserve.

Hi RebeccaP,

Thank you for taking the time to share your detailed feedback about the Fire HD 10 Kids Pro tablet. I sincerely apologize that this device hasn't met your family's expectations, and I completely understand your frustration with the app selection, performance issues, and the limitations you've encountered.

You raise important points about the Amazon Appstore having a more limited selection compared to Google Play Store, particularly regarding YouTube and YouTube Kids availability. I recognize how disappointing this is when these are your kids' favorite apps. The performance concerns you've experienced—games lagging and movies freezing—are definitely not the experience we want for your family, especially when you chose Amazon based on our durability guarantee and trusted our brand.

I also hear your frustration with the parent app's usability and the difficulty linking the tablets to your Alexa devices. These should be straightforward features that enhance your experience, not add complexity.
Your feedback about app availability, performance speed, and parental controls is valuable and helps us understand where we need to improve.

Thank you for sharing such constructive feedback about your experience.

Hello LashaunaC. Thank you for your feedback on the Amazon Fire HD 10 Kids Pro tablet. I'm sorry to hear the device keeps cutting on and off, especially since you haven't had it that long. When a Fire tablet powers on and off intermittently, this typically indicates a power-related issue that can often be resolved by ensuring the tablet is charged using the original Amazon power adapter rather than a USB port, performing a hard restart by pressing and holding the power button for 40 seconds until the device restarts automatically, checking that all software updates are installed through Settings and Device Options, and charging the device fully with the original adapter while avoiding use during charging. The intermittent power cycling you're experiencing shouldn't occur on a device you haven't had long, and if these troubleshooting steps don't resolve the issue, the device may have a hardware defect that would warrant a replacement. I hope this helps get your Fire HD 10 Kids Pro working reliably.

Hello, CharitybethJ. Thank you for taking the time to leave a review on the Fire HD 10 Kids Pro tablet. The Fire HD 10 Kids Pro tablet comes with a 2-year worry-free guarantee. If it breaks, return it, and we’ll replace it for free. Here is the link to contact Amazon about your Amazon Fire HD 10 Kids Pro: https://www.amazon.com/gp/help/customer/display.html?nodeId=G201606410. We recommend you open the link using a computer. There is a "Contact Us" button on the left side of the page, in the "Quick solutions" box. This will open a chat with your registered devices on your Amazon account, so make sure you are signed into the account your Fire HD 10 Kids Pro is attached to. Once you have the chat open, the bot will ask which device you want help with. After a few questions, you can access the device warranty details and receive instructions on how to redeem it. You can also contact Amazon customer service 24/7 for assistance with the device. You can reach us at 1-888-280-4331. I truly hope this helps resolve your concerns. Have a great day!

Hi DavidV,

We are sorry you are not enjoying the Fire HD 10 Kids Pro. The device offers 32 GB of storage and up to 1 TB of expandable storage (sold separately) which leaves space for books, movies, games, and more.

If you have further questions on this, call us! You can call Amazon customer service, available 24/7 for assistance on the device. You can reach us at 1-888-280-4331!

Hope that helps!

Hi Babigurl069,

We are happy to hear you are enjoying the Kids 10 Pro Tablet. Fire Kids Tablets typically takes 3-5 hours to fully charge from empty. Newer models with fast charging capabilities may charge in 2-3 hours. If the tablet has some battery life remaining, the charge time will be less.

If you have further questions, please call us. Amazon customer service is available 24/7 for assistance on the device. You can reach us at 1-888-280-4331!

Hope that helps!

Hi FraciscoC, thank you for your feedback about the Fire HD Kids 10 Pro tablet. I am sorry that you have had a negative experience with the device thus far. Unfortunately, the YouTube app is not available for Fire Tablets at this time. However, you can download a web browser version of the app by searching for YOUTUBE in the Amazon App store while logged in to the Adult Profile. Then, you can approve it for use the same way you do other apps for the Child Profile. Hopefully this information is useful. Thank you again, wishing you a Happy Holidays!