Customer Ratings & Reviews

Hi NODOWNLOADER,

Thank you for sharing your feedback about the Fire TV Stick 4K Select. We're sorry to hear about your frustration with downloading apps.

We want to clarify that the Fire TV Stick 4K Select does support app downloads from the Amazon Appstore, which includes thousands of popular streaming apps like Netflix, Prime Video, Disney+, Hulu, YouTube, and many others. However, we understand there may have been confusion or technical difficulties you experienced.

If you're having trouble accessing the Amazon Appstore or downloading apps:

Press the Home button on your remote and navigate to the "Find" menu or "Apps" section
You can also use the AI-powered search feature by pressing and holding the voice button and saying "Find [app name]"
Ensure your Fire TV Stick is connected to the internet and has completed any pending software updates

Regarding the "Downloader" app specifically, while some sideloading apps have varying availability, the Amazon Appstore offers a wide range of official apps that are optimized for Fire TV devices.

If you're still experiencing issues or if the device isn't meeting your needs, please reach out to our customer service team at 1-800-280-4331 or through the Amazon app. They can help troubleshoot the issue or discuss your options.

We appreciate your feedback and want to ensure you have a positive streaming experience.

Hello RodrigoL,

Thank you for sharing your feedback on the Fire TV Stick 4K Select. I'm sorry to hear that you're experiencing difficulties downloading apps and encountering storage limitations with the device.

The Fire TV Stick 4K Select comes with 8GB of storage, which can fill up more quickly than expected, especially with multiple apps, app data, and cached content. This can prevent new app downloads and affect overall performance. Here are some steps that might help free up space:

Clear cache from Settings > Applications > Manage Installed Applications, then select individual apps and clear their cache
Uninstall unused apps to free up storage space
Delete downloaded content you no longer need
Restart the device by unplugging it for 30 seconds and plugging it back in

If you're finding that 8GB isn't sufficient for your needs, you might want to consider the Fire TV Stick 4K Max, which offers 16GB of storage—double the capacity—and may better accommodate your app requirements.

If these steps don't resolve the issue or if you continue to experience problems downloading apps, I recommend contacting Amazon Customer Service at 1-888-280-4331 or through your Amazon account for further assistance.

We appreciate your feedback as it helps us understand when storage capacity may not meet customer needs.

Hi JeffS,

Thank you for reaching out about the issue you're experiencing with your Fire TV Stick 4K Select. We're sorry to hear you're having trouble adding downloads and accessing the app downloader.

We want to let you know that the Fire TV Stick 4K Select model has limited availability to the Amazon App Store compared to other Fire TV models. This means some apps and features, including certain downloaders, may not be accessible on this particular device.

If you need access to a wider range of apps and features, you may want to consider exchanging for the standard Fire TV Stick 4K or Fire TV Stick 4K Max, which offer full access to the Amazon App Store and all available apps.

If you have questions about the specific apps available on your Select model or would like assistance with an exchange, we recommend reaching out to Amazon Fire TV support directly at 1-800-456-7962 or through the Fire TV app. They can provide more details about the Select model's capabilities and help you find the best solution for your streaming needs.

We appreciate your feedback and want to make sure you have the right device to enjoy all your favorite content!

Hi SamuelG! Thank you for your feedback about the Fire TV Stick 4K Select. I'm sorry to hear you're experiencing difficulties installing apps with the new software update. To resolve this issue, ensure your device software is fully updated (Settings > My Fire TV > About > Check for Updates), restart by unplugging for 30 seconds, verify strong internet connectivity, and check available storage space (Settings > Applications > Manage Installed Applications). Clear the Amazon Appstore cache (Settings > Applications > Manage Installed Applications > Amazon Appstore > Clear Cache) and confirm you're properly signed into your Amazon account. If these steps don't resolve the issue, contact Amazon Customer Support at 1-888-280-4331 (available 24/7) for guidance on this software update issue. I hope this helps restore full app installation functionality.

Thank you for your feedback JohannaC, I am sorry to hear the Fire TV Stick 4K did not work out for you.

Hello MichaelS! Thank you for your feedback on the Fire TV Stick 4K Select. I'm sorry to hear you're experiencing difficulty finding the programming you're looking for.

The Fire TV Stick 4K Select features AI-powered search capabilities designed to help you locate content more easily across multiple streaming services. Here are some comprehensive ways to improve your content discovery experience:

Voice Search with Alexa: Press and hold the voice button on your remote and simply say what you want to watch. You can search by title, actor, genre, or even say things like "show me action movies" or "find comedies from the 90s." The AI-powered search will scan across all your installed apps to find matches.

Universal Search Features: From the home screen, use the search icon (magnifying glass) to search across all your streaming services simultaneously. This eliminates the need to open each app individually to find content.

Personalized Home Screen: The Fire TV learns your viewing preferences over time and surfaces relevant content on your home screen. You can also customize your home screen by going to Settings > Preferences > Featured Content to control what appears.

Browse by Category: Navigate through the "Find" menu to explore content organized by categories like Movies, TV Shows, Apps, Free content, and Live TV. This can help you discover programming without knowing exactly what you're searching for.

App Organization: Press and hold the Home button, select "Apps & Channels," then "See All Apps" to view and organize all your installed streaming services in one place for easier access.

Live TV Guide: If you're looking for live programming, select the "Live" tab from your home screen to access the integrated guide showing what's currently airing across your streaming services.

If you continue to experience difficulties with content discovery after trying these methods, Amazon Customer Support is available 24/7 at 1-888-280-4331 to provide personalized assistance with optimizing your Fire TV Stick experience.

I hope these tips help you navigate and find your favorite programming more easily. Thank you for your feedback!

Hi Jimmymac,

Thank you for taking the time to share your feedback on the Fire TV Stick 4K Select. We're sorry to hear that you've been experiencing glitchy performance with the device and that it's been frustrating enough that you've stopped using it. We understand how disappointing it is when a new device doesn't work smoothly, and we appreciate you letting us know about your experience.

Glitchy behavior—such as freezing, lagging, or unresponsive performance—can sometimes be resolved through a few troubleshooting steps:

Restart your Fire TV Stick: Unplug the device from power for about 60 seconds, then plug it back in and allow it to fully reboot.
Ensure proper power supply: Make sure you're using the Amazon power adapter and cable that came with the device, and that it's plugged directly into a wall outlet (not a shared power strip or USB port on your TV).
Check for software updates: Go to Settings > My Fire TV > About > Check for Updates to ensure your device is running the latest software.
Improve ventilation: Make sure the Fire TV Stick has adequate airflow and isn't overheating—avoid placing it behind the TV or in enclosed spaces.

If you've already tried these steps or if the issues persist, our support team can help diagnose the problem further and explore options including a potential replacement if the device is defective. You can reach them at 1-888-280-4331 or through the Fire TV settings menu under Help & Feedback.

We appreciate you giving the Fire TV Stick 4K Select a try, and your feedback helps us understand where we need to improve.

Hello LoriG! Thank you for sharing that you haven't used the Fire TV Stick Select yet because you're currently using a different Fire TV device. Since you haven't had the opportunity to use it yet, there's no issue to troubleshoot at this time. When you're ready to set it up, simply plug it into your TV's HDMI port and connect to Wi-Fi through the on-screen setup process. If you encounter any issues during setup or use, Amazon Customer Support is available 24/7 at 1-888-280-4331. Thank you for your feedback!

Hello GreatTV,
Thank you for your feedback on the Fire TV Stick 4K. I am sorry to hear some streaming services were not available. Some apps or streaming services are simply not made for the Firestick's operating system or hardware, or they are exclusive to other platforms. I hope this information helps.

Hi AymanC,

Thank you for sharing your feedback about the Fire TV Stick 4K. I'm sorry to hear that you're unable to download anything on your device—that's definitely not the experience you should have with a new streaming device.

Download issues can sometimes be caused by:

Wi-Fi connectivity problems preventing access to the Amazon Appstore
Account setup issues that need to be completed before downloads work
Software updates that need to install first before apps can be downloaded
Storage or system errors that may require a factory reset

Since you're describing the device as not functioning at all for downloads, this sounds like it may be a defective unit or a setup issue that needs immediate attention. I'd recommend:

Contacting Amazon or Best Buy support right away—they can troubleshoot remotely or arrange a replacement
Trying a factory reset if you haven't already (Settings > My Fire TV > Reset to Factory Defaults)
Returning for exchange at Best Buy if you're still within the return window

A brand-new Fire TV Stick should work right out of the box, and we want to get this resolved for you quickly.

Thank you for your feedback TyNG.

Hello DavidH. Thank you for your review. For enhanced security, only apps from the Amazon Appstore are available for download. Registered developers are still able to sideload. I hope that helps and have a great day!

Hello SharonCC. Thank you for your review. For enhanced security, only apps from the Amazon Appstore are available for download. Registered developers are still able to sideload. I hope that helps and have a great day!

Hi JeffreyE,

Thank you for sharing your feedback about the Fire TV Stick 4K. I'm sorry to hear that you had to return the device due to Wi-Fi password recognition issues.

I understand how frustrating it must be when a streaming device won't connect to your network, especially when your cable provider has confirmed that you're not the only customer experiencing this problem. Connectivity issues like this can stem from various factors, including compatibility with certain router configurations or Wi-Fi security protocols.

If you decide to give it another try in the future, our support team can help troubleshoot Wi-Fi connectivity issues, including steps like resetting network settings, checking router compatibility, or exploring alternative connection methods. They are available 24/7 at 1 888-280-4331.

Thank you for taking the time to share your experience—your feedback helps us identify patterns and work toward improvements.

Hi AustinT,

Thanks for sharing your feedback about the Fire TV Stick 4K Select. I understand your frustration with the software restrictions on sideloading apps.

Amazon has implemented stricter security measures in recent Fire TV software updates that limit the ability to sideload third-party applications. While this change was designed to enhance device security and protect users from potentially harmful apps, I recognize it impacts users who previously relied on sideloading for legitimate purposes.

If you're looking for specific apps or functionality that aren't available through the Amazon Appstore, I'd recommend:

Alternative options:

Check if the apps you need are now available in the Amazon Appstore - the catalog has expanded significantly
Explore official alternatives that provide similar functionality
Consider using screen mirroring or casting from another device for content not available through official channels

I appreciate you taking the time to share this feedback - user input about feature changes helps inform future product development decisions.

Hello LevarD,
Thank you for your feedback on the Fire TV Stick 4K. I am sorry to hear the Fire Stick is running slow. To fix a slow, lagging, or unresponsive Fire TV Stick, restart the device by unplugging it for 10-30 seconds, clear app caches via Settings > Applications > Manage Installed Applications, and uninstall unused apps to free up storage. Ensure the device is updated (Settings > My Fire TV > About > Check for Updates) and use the official power adapter for optimal performance. If these steps do not help and you are still experiencing issues, you can reach out to Amazon Customer Support 24/7 at 1-888-280-4331.

Hi K9karl,
Thank you for your feedback on the Fire TV Stick 4k. I am sorry to hear your images are slow and lagging. Slow, lagging images on your Fire Stick are usually fixed by restarting your device, clearing app cache/data, freeing up storage, or updating the software, as these issues stem from overloaded memory, poor connection, or outdated software. If these steps do not help and you are still experiencing issues, you can reach out to Amazon Customer Support 24/7 at 1-888-280-4331.