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Customer Ratings & Reviews

Customer reviews

Rating 3.2 out of 5 stars with 25 reviews

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  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 3.3 out of 5 stars

  • Ease of Use

    Rating 3.5 out of 5 stars

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52%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-25 of 25 reviews
  • Rated 5 out of 5 stars

    Looks well made

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t used the suitcase yet but it looks to be well made. I like that it has a strap to grip on the bottom it should make it easier to lift.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Great size , but pack light

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On my first use the zipper came apart.???????????????

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Mr

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this suitcase online but recieved a 24inch instead of the 28inch that I ordered. Called up and got a a new one sent out overnighted. (Great customer service). Got the new package opened it up and was another 24inch..... very very annoying. Ended up buying a suitcase in target. Best buys customer service was great but the warehouse needs to get they avt together

    I would recommend this to a friend
    • Brand response from AmericanTouristerproductexpert
      Posted .

      Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need. AmericanTourister

  • Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's good for the price. 2 bag holders in front and 1 inside. stand upright and OK to roll 4 wheel to any directions.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Fake listing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They kept sending 24inch twice not the actual 28in.fake listing

    No, I would not recommend this to a friend
    • Brand response from AmericanTouristerproductexpert
      Posted .

      We’re sorry to hear about your shipping experience. We’ll share this feedback to prevent this from occurring again. That said, we hope you’re able to resolve this with the retailer you purchased our product from. We apologize for any inconvenience this may have caused. AmericanTourister

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