Customer Ratings & Reviews
- Model:
- A3912Z11
- SKU:
- 6331585
Rating by feature
- Sound Quality
Rating 4.2 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.2 out of 5 stars
Customers are saying
Customers enjoy the Soundcore Liberty Earbuds for their exceptional sound quality, long battery life, and affordable price. Many users find them comfortable to wear and appreciate the secure fit. However, some users have experienced connectivity issues, problems with the left earbud, and lack of volume control.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Volume
F-ing trash
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are absolute trash. The volume is super low, and there is no way to raise the volume.
No, I would not recommend this to a friend - Cons mentioned:Connection
Sounded good but left ear continually disconnected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Left ear needed to be synced up almost every time which consist of hard reset wasn’t worth hassle
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need! Please reach out to us at [email protected] for further assistance.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Not go great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not too great, bulky and cumbersome. stopped working before 2 years, glad i bought the 2 year protection plan
No, I would not recommend this to a friendBrand response from Roav Team
Posted .We are sorry to hear your headphones are not working properly.
Be assured that we always stand behind our products, providing an 18-month warranty that covers any quality or manufacturing related issue.
For any further assistance, on't worry, please don't hesitate to contact us at support@anker.com/ service@soundcore.com by detailing your order number and the problem you come across. We will reply you within 24 hours.
Brand response from Anker Team
Posted .We are sorry to hear your headphones are not working properly.
Be assured that we always stand behind our products, providing an 18-month warranty that covers any quality or manufacturing related issue.
For any further assistance, on't worry, please don't hesitate to contact us at support@anker.com/ service@soundcore.com by detailing your order number and the problem you come across. We will reply you within 24 hours.
- Pros mentioned:Battery life, Comfort, Sound quality
Solid all the way around.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not an audiophile, so I want to make that disclaimer before I continue the review. However, I am a voice teacher and classical singer, and I LOVE the sound these produce on classical music. The sound is crystal clear and well-balanced, and when I listen to something (classical or not) with a lot of bass, I am pleased by how clear and full that end of the spectrum is. It took me a bit to figure out what ear piece worked for me, but now that I found the right fit, they are super comfortable and secure, and I rarely deal with any degree of discomfort when wearing for long periods of time. They also provide great call clarity. I notice with both calls and music, it tends to cut out/glitch after you connect to a new music/media source, but then it poses no issues once it does that. The battery life is great, simply put. If you have issues with not connecting once in the charging case, you may need to either adjust the jacket on the earpiece, or plug in the case for about a minute, then unplug it. I was having issues and once I plugged in the case and unplugged, they have charged just fine whether or not the case is plugged in. I LOVE these. Best audio purchase I've made in a while.
I would recommend this to a friend - Cons mentioned:Pairing
More headache than its worth.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly unpairing from one another. Obnoxious..
No, I would not recommend this to a friend Could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is definitely not that great. Somehow the left one was always lower than the right, made it uncomfortable. Very big
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Rest assured we do stand behind our product with an 18-month warranty. Please feel free to reach out to our customer support team (1-800-988-7973) or ([email protected]) to file a warranty claim.
Broke after only two months of use
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The right earbud has completely stopped functioning, for the price point its just not worth it.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
Please reach out to us at [email protected] for further assistance.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Not comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like these because they did not fit comfortably in my ears.
No, I would not recommend this to a friendNot all that great.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good for us. Didn't fit comfortably. Always a hassle with fitting in ears. And a bit pricey.
No, I would not recommend this to a friendAnker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Weren't great. Ended up returning them and going with the Samsung ear buds.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for writing. We're sorry this item is not able to meet your needs!
Please reach out for us at [email protected] to help ensure you're 100% satisfied.
You reaching out helps us know what our customers are looking for, which in turn allows us to improve our products and services, so thank you again for writing. We promise to keep improving, and we're so grateful for your support!
Mehhhh..
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned these, my jabra ones broke, thought these were a decent equivalent, but they were not
I would recommend this to a friendEarbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm so sorry, but I didn't like them. I wouldn't recommend it.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Disappointing.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these because I had the money on my BB rewards and wanted to try them because I already have a pair of Anker earbuds that are a bit older. I liked the design until I removed them from the box and realized they went in your ears upside down. I tried all ear bud inserts and they just refused to stay in my ears at all!
No, I would not recommend this to a friendone ear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.only one ear piece would connect troubleshooting was worthless
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Rest assured we do provide an 18-month warranty with our SoundCore products. Feel free to reach out to our support team (1-800-988-7973) or ([email protected]) for technical troubleshooting/possible warranty claim.
way to bulky
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.way way to bulky, i couldn’t even get them in my ears
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Sorry to hear you had this experience. Give us a call so we can look further into this:
800-988-7973
- Pros mentioned:Battery life, Fit, Sound quality
Saved the best for last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok I love these earbuds. No wireless earbuds out there will last you 8hr then provides a charging case for 100hr more. Fits my ear comfortably and sometimes I forget I have them on. Like the other review says it might not feel good for some others but for me...fit perfectly and they don't fall off my ear. Sound is awesome. I've tried them all trust me and these are the best. Best buy probably hates me cause I return so many. No connection problem, no sound problem. And one think I love most about these is that I can listen to the left earbuds with the right ones out when my right ear needs a little breather...but just don't put the right ones on the charger or they will stop the music. Buttons are easy...not like most that will push into your ears and hurt when u push on them. So many I have tried already and I'm glad I found these. I wonder what the second model would be like if they make them. I would definitely buy them.
I would recommend this to a friendBrand response from Anker Team
Posted .Thank you for your feedback!
Look elsewhere
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While the sale price was great, I just couldn’t get to fit well. The worst part was they broke just a month or so into my ownership. Just stopped pairing with my iPhone. Returned them.
No, I would not recommend this to a friendWon't hold a charge after only 3 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these in June 2021 as a gift and after only 3 months of minimal use, they won't hold a charge. Of course I am past my return window so stuck with a useless pair of earbuds.
No, I would not recommend this to a friendPoor audio and user experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Anker headphones are difficult to sync up and most of the times there are issues with the audio (e.g. delay audio or unsynched audio between left and right audio or muffled audio)
No, I would not recommend this to a friendJunk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are quite literally the worst wireless earbuds you can buy. Incredibly hard to sync left and right ear up and they only work when they want terrible product
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for writing. It's unusual for this product to be acting like this, and we'd love to get you what you need!
Please try these steps to see if they help resolve the issue or not:
- Delete the "Soundcore Liberty" in the Bluetooth list of the device you’re connecting to.
- Take the earbuds out, hold the button on each earbud for 5 seconds until you see a red light, indicating they shut off.
- Hold the button on each earbud again until the indicator becomes pink and then turns off. Put the earbuds back into the charging case and look for a white light on the earbuds.
- Take both earbuds out of the charging case and place them near each other. The indicator on the left earbud will flash slowly(breathing-like), while the LED on the right side flashes quickly.
- Then go to the Bluetooth pairing list on your device and select "Soundcore Liberty" to pair.
Please reach out to us at [email protected] so we can take care of you. You are important to us, and we want to help as much as we're able to. Looking forward to hearing from you!