Customer Ratings & Reviews

I prefer my old smaller iPad. I read books on my iPad. This one will only let me scroll from right to left when turning pages. I prefer to scroll up as I read the pages.

it is great product. but during black friday, other retailers had better deal. wish best buy can change price match policy during holiday season

Lives up to expectations, I love it, kids love it.

I really enjoy my new tablet , it is so much easier to use than the android tablet that I have been using. It was so much faster and the picture quality is wonderful. My grandchildren enjoy playing their games on it, they say that the sound on it is more realistic and fun to play on.

iPad is fine but I ordered it curbside and it wasn’t ready in the time frame it should have been so when I went and asked they said it got flagged because I live in a different city but I guess they weren’t going to tell me that?

Go on sale for 269 later went down to 249 not bad price for an iPad. Can do pretty much most of the thing that you need to do on it.

Got it for my girlfriend she absolutely loves it!!

Works great! Exactly as expected and clear display

Bad battery.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I purchased this iPad to play games. . Unfortunately it freezes to much for me while playing online games

I’ve always had an iPad and I recently bought this new one. I need to take it in and have them check it. It seems to be glitchy.

The one star is for BestBuy. I seen the sale price of $250 so I went the next day to buy it. Rang up as $325 an was told the sale ended and they couldn’t honor the sale price. I wasn’t happy, but I bought it. A couple days later it went back to $250. I give 5 stars for the iPad, I never have problems (other then price) with Apple products

Small amount memory. Hard to find case. Older version. Screen size ok but bigger would be better.

I still have not received the iPad. FedEx lost it (tracking showed it was out for delivery for 12 days), then I called Best Buy to file a claim and hopefully still get an iPad. I told them I did not want delivery, that I would pick it up in store. The agent said that I would hear back from BB in 24 to 48. 72 hours passed and nothing. I called only to be met with "we are still working on your order, youll hear from is 24 to 48 hours. That time passed and nothing. I called back to continued advice to wait more time, meanwhile Christmas is quickly approaching. I then asked for a refund so I could re-purchase the device and GO PICK IT UP IN THE STORE. They advised that it will take three days for the refund. I asked was official notification will i receive indicating that a refund is forthcoming besides the agent's word on the phone...nothing. They notify instantly when its time to take your money, though. I asked for a supervisor. Not one was available, we'll have them call you when theyre available. The window of time indicated has passed, no call. This service has been extremely poor and I am very unhappy with this experience. I'm sorry I downloaded the Best Buy app.

Terrible phone customer service. Bought this Best Buy lowers the price then phone customer service won’t match the price from Best Buy. So had to travel all the way to the store for them to match. What a waste ofntime

Would rate a 1 but we actually got the product team member had zero priority in customer service he would not talk unless i asked a question im certain if i never askes a question the team member would not of engaged at all other then taking payment Actual product is 5 stars

Good reasonable product for daily usage. Varied color options

"Scored" this iPad during the recent Black Friday 2022 sale. Zeroed in on this particular model (to replace an older iPad Air with a failing battery) due to positive reviews from several equipment review sites that indicated this is the "best value" in the iPad line.

Not much different than Ipad 7 generation, in addition to excessive advertisements/ interruption. I bought this tablet for my 4 year old grand son to replace the Ipad 7. Even though it has the same OS, ot doesn't work as good as Ipad 7. It wouldn't keep the browsing history ( it had nothing to do with settings); Just wouldn't work. Not happy with it at all

Average. I am a ipad pro user so i am definitely not the target audience for this product. Also it is the entry level ipad so that is why i gave it the rating i did.