Customer Ratings & Reviews

The attached keyboard/protective cover was delivered to our home but the box was empty. When my wife went to the Clarksville store for help, the store manager told her that neither he nor his staff could help her as she would have to call an 800 #. When she called, the next delivery date was over two weeks later, even when the store had several in stock. Finally, I went to the store the next day and the gentleman in customer service worked with me and was able to provide a keyboard from the store. The initial “customer service” was very poor.

It’s great and I love the iPad but the yellow is definitely gold not yellow. More like a goldfish baby poo hue. Highly disappointed in that because I would have chosen a different color if I’d known it was gold.

The device was in good condition however after just 3 months the screen touch starting acting up. The screen is not touching

I purchased this item; package came in the mail without the iPad; I contacted the company but was told I am not getting a refund or replacement. The package came in a tapped-up box that must have been tampered with in between shipment and delivery; I am highly dissatisfied with the purchase and the way best buy is handling the situation; please if this happens to you take a video of the entire process of opening the package, it will save you a lot of stress.

As a long time iPad user I’m wondering the reason for changing volume buttons, when you used to something it just annoying & it seeems slower on something’s than my old one

I honestly hate this tablet. We have the older version and have never had problems with it. This one gets stuck on apps and you can’t get out of them, can’t restart the tablet with the power and volume buttons, you just have to let it die stuck in the app. It started happening after 2 months and it was past the window to return it. I’d buy another older one in a heartbeat. Never had issues with the older one.

After a week with this iPad, I’m disappointed. For the cost, I do not find that generation 10, is any better than the generation 5 I have. There is a different charging cord than my other Apple products, there are poor choices for nice covers. I would not recommend. .

The iPad has more features than my previous one and I am pleased with my purchase. The salesperson, Michael, was knowledgeable and helpful throughout the process of purchase and transferring my data.

I have not received this item, and got the run around from the Best Buy team, in a different survey I was asked a good time for a Best Buy representative to call me and I reply in the evening, the representative called me back the next day in the afternoon and missed the call and call back number was not a good number. I do not feel valued as a customer

The IPad would not hold a charge good. Was able to return and get a replacement

Shuts off too easily. The screen and body feel way more flexible to the point I’m afraid the glass will break. Trying to put on 2 screen protectors proved futile in that the screen flexed so much you could not apply to it without bubbles so I just trashed them. I really don’t see any advancement in speed or technology.

DIDN'T MEET MY EXPECTATION, I was expecting something really reliable I'm so disappointed with product

Alright model and performance. Hopefully the other models have more of a diversity of colors and more improved features

I bought this as a gift and it was a gret buy for the price. It’s much fastwr the by previous one and it looks cool

The size is like working with a small laptop. It is a good quality, just too big for me.

Went to best buy in Greece NY to buy it an the didn't have any they were still showing online in inventory. So I could could buy it anyway an two day shipping free been a week still don't have it not showing up on FedEx either still in pa somewhere

Overall its a decent ipad but the battery life isn't that good. Seems a bit fragile too.

When we purchased the iPad at the Woodbury Best Buy, we specifically told the girl that was helping us that we needed cellular data on the iPad. We needed it for our granddaughter to be able to access you schoolwork while she is out of town. She left on Weds and went to use it and low and behold there was not cellular data. I know there is a 15 window to exchange but she will not be back until April 5. I will contact the store directly and hopefully Best Buy will extend the window to exchange since it was an error on the sales persons part. I tried to talk to someone over the phone that apparantly was not from the store with little satisfaction.

New model did away with the headphone jack I don’t use blu tooth headphones

Great pricing.....great screen resolution. 256 gigabytes ensures long term storage avsilability. With Totaltech membership, I was able to get screen protector installed free....and ptofessionally.