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Customer Ratings & Reviews

Your price for this item is $399.99
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The comparable value price is $499.00

Customer reviews

Rating 4.9 out of 5 stars with 6504 reviews

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Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Durability

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers love the 10.9-Inch iPad, especially the large screen size, overall performance, and ease of use. Many appreciate its speed, battery life, and ample storage capacity. Some customers expressed concerns about the absence of a home button and compatibility issues with certain accessories.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 310 Showing 6,181-6,200 of 6,504 reviews
  • Rated 4 out of 5 stars

    Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and well experienced staff. Keep up the good work . Thank you

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Jumpcut

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As you’d expect. But Apple transitioning from the lightning connector to usb-c.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Speed

    Rated 5 out of 5 stars

    Perfect gift

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my husband and he is very happy with it. This one has more GB than his old one. He says that the images are so much better than on his old one and he loves the bigger screen, the color and how fast it loaded.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not what I expected.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is good but can’t get screen protector and poor battery quality.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad experience.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible I recieved my tablet 3 weeks after I bought it online from the bestbuys website. Which i was very understandable but they had it the whole time but someone forgot to scan it once it got there.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not to happy with the battery

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tablet does not keep a charge even after it is duly charged. It will go dead after about 30 minutes.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    ipad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    clear pic. better than previous. hoping screen is more durable too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ipad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product but needs a different plug to peer which is annoying

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Apple 10.9 inch iPad with Wi-Fi

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my significant other. He seems to be enjoying it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad battery on refurbished iPad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery didn’t hold a charge even though best buy said it was in excellent condition as an open box. It happens. I just got a bad one. BB took it back immediately. Thank you for the great customer service!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I pad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s freezes up.. can’t play games. My older one works better

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great gift

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift for my daughter. She loves it off course.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Color not Accurate

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color is not primary as shown. More like rose gold.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never Buy from Best Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was told we would have the IPad in two days. Two weeks later it has not been shipped. LABEL CREATED WAITING TO BE PICKED UP AND SHIPPED -- TWO WEEKS LATER -- NOTHING.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Returned

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned this item and exchanged it. The box was sealed, but definitely tampered with. Ordered online so I was sent a weird one. Even the salesperson was very helpful and quick to help with the exchange as it appeared something was wrong.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Theft

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It would be nice to review if my order actually arrived. It was supposed to be delivered on 12.29.23 and is “still on the truck.” FedEx stole, I mean, lost my order.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Displeased

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Within a week of receiving this ipad i already have to send it back because the wifi abruptly stopped working

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never recieved it . And you refused to accept a police report verifying it was stolen and replace or refund.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not receive item and have not received refund. Been calling almost daily to see what the problem and have got no where

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth upgrading from previous models.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot of the mechanics don’t work like previous iPads. For instance when it fills in a password it’s blank. Videos don’t seem to play all the way through.

    No, I would not recommend this to a friend