Customer Ratings & Reviews

I bought an iPad with open box in excellent condition. Unfortunately, the charger does not work... Online customer agent refused to send me a new charger. I was asked to go to a store for a new charger. I didn't expect this hassle when I order the item... If this is BesBuy's policy, then it is not fair and not professional. Really disappointing. This is "in excellent condition." I'm not sure how worse it could be for "good condition"...

It’s great and I love the iPad but the yellow is definitely gold not yellow. More like a goldfish baby poo hue. Highly disappointed in that because I would have chosen a different color if I’d known it was gold.

Nice item nothing much in a difference too the 9th generation . Change in the cable and pencil was not happy about that part.

If I could give no stars, I definitely would. I ordered an item online using a BB gift card and my Amex Card to cover the balance. I received a tracking number and was expecting the arrival of my ipad, however, the store cancelled the order and return only a fraction of the money spent, and I'm still waiting to be reimbursed for the $300 BB gift card. Maybe I should contact the attorney general and file a lawsuit to get some results.

The attached keyboard/protective cover was delivered to our home but the box was empty. When my wife went to the Clarksville store for help, the store manager told her that neither he nor his staff could help her as she would have to call an 800 #. When she called, the next delivery date was over two weeks later, even when the store had several in stock. Finally, I went to the store the next day and the gentleman in customer service worked with me and was able to provide a keyboard from the store. The initial “customer service” was very poor.

BECAUSE NOT ACCEPTING REPLACEMENT ONLY expired March,,!! Is too shortly also side camera DOT SPOT broken I NOT SATISFIACTION,,,

As a long time iPad user I’m wondering the reason for changing volume buttons, when you used to something it just annoying & it seeems slower on something’s than my old one

The iPad has more features than my previous one and I am pleased with my purchase. The salesperson, Michael, was knowledgeable and helpful throughout the process of purchase and transferring my data.

I purchased this item; package came in the mail without the iPad; I contacted the company but was told I am not getting a refund or replacement. The package came in a tapped-up box that must have been tampered with in between shipment and delivery; I am highly dissatisfied with the purchase and the way best buy is handling the situation; please if this happens to you take a video of the entire process of opening the package, it will save you a lot of stress.

I honestly hate this tablet. We have the older version and have never had problems with it. This one gets stuck on apps and you can’t get out of them, can’t restart the tablet with the power and volume buttons, you just have to let it die stuck in the app. It started happening after 2 months and it was past the window to return it. I’d buy another older one in a heartbeat. Never had issues with the older one.

After a week with this iPad, I’m disappointed. For the cost, I do not find that generation 10, is any better than the generation 5 I have. There is a different charging cord than my other Apple products, there are poor choices for nice covers. I would not recommend. .

Was told to drive in to pickup order and by the time I would get there it would be ready. Had to wait almost and hour. Also didn’t get rest of the order because it was delivered to the wrong address. I ordered over the phone and she said she corrected the order, but did not. I called the store and they were so nice to transfer me to someone to help, but the office was closed. Great customer service.

I bought this as a gift and it was a gret buy for the price. It’s much fastwr the by previous one and it looks cool

Alright model and performance. Hopefully the other models have more of a diversity of colors and more improved features

DIDN'T MEET MY EXPECTATION, I was expecting something really reliable I'm so disappointed with product

The IPad would not hold a charge good. Was able to return and get a replacement

The size is like working with a small laptop. It is a good quality, just too big for me.

Shuts off too easily. The screen and body feel way more flexible to the point I’m afraid the glass will break. Trying to put on 2 screen protectors proved futile in that the screen flexed so much you could not apply to it without bubbles so I just trashed them. I really don’t see any advancement in speed or technology.

Great pricing.....great screen resolution. 256 gigabytes ensures long term storage avsilability. With Totaltech membership, I was able to get screen protector installed free....and ptofessionally.

New model did away with the headphone jack I don’t use blu tooth headphones