Customer Ratings & Reviews

This shopping experience was terrible. The awful online purchase experience, customer service and help buying iPads for my grandkids was beyond upsetting and made me late with my gift. I’m very disappointed in Best Buy for how poorly I was treated.

If I could give a zero I would. I received an empty box, seals were already broken on the box (the actual iPad box not the shipping box) I called to report it and sent pictures and was told to follow up with my local police.

Well I didn’t receive my items and then I talked to a customer support agent who said they would refund me and then a few days later I got an email saying No Refund. Very upsetting and bad experience.

I ordered this device online when delivered it was stained and was connected to another iCloud so I couldn’t access our use it at all Best Buy customer service was no help at all Hopefully this time I receive a new device

Good deal around Christmas time!!!!!!!!!!!!!!!!!!!

Nice Gen 10 Ipad! I would of given it a 5 star review but I cannot as the gen 2 ipencil is not compatible with this new Ipad. Only the gen 1 ipencil is compatible. DUMB!

Bought the iPad and they gave me the wrong pen ! They had it delivered and no instructions on how the iPad works , and how iPad works

No water damage, it wasnt dropped or crushed and the screen has three lines going through it. Probably no longer under warranty. Im not happy. I need a drink

Never recieved item. Wasn’t able to get money back.

The only other tablet I have had is an RCA android. That’s the only comparison I can make. This screen is smaller. I liked the larger one. However, the picture is much sharper—really superb. Also, the sound was lousy on the RCA. This sound is wonderful and I can adjust it. It is also very fast, which I love. I like that I can easily make the picture bigger which I couldn’t on the RCA. One star off is just for the learning curve. I don’t know how I get to a lot of places or how to get out of them. With the RCA I could restart and everything would be clear. Now, it takes me right back where I didn’t want to be. Also, there are more clicks to get to what I like. I still haven’t found a list of my favorites which I would like since I go to the same places over and over. Now I have to type them in every time. I wish the bar on the side that shows you where you are on the page would not disappear. I have to actually move the page to know where I am in the text. I would rather just glance at it and keep my place on the page. The nice part is there are a lot of places to go to for help with the iPad and they are very informative. I tried to get on a zoom call for the first time and it wouldn’t let me. Still don’t know what to do about that. This was expensive and I’m sure I’m not using it to its full potential. I will be patient and continue learning.

I was given this item on accident instead of the iPad Air and I went to return it and they said it's not the item I purchased They at 1st said they'd have to go thru video footage but the cashier finally found a record of my purchase and the "lead and/ir manager" was not very helpful and almost acted annoyed

Your Apple sales representative at the 55 hotel cir NE , Albuquerque New Mexico told me they do cover stolen or lost with Apple care + then my 6 year old only having his gift for less then a month losses it and.l now out of this and now we have to buy another from a different company due to be able to afford. We did save more months for his gift we are not rich or middle classs either.

Somebody hacked my mail id,credit card details to purchase this product. Best buy tysons corner delivered the product without checking the id card of the person who collected it. I have registered a complaint at best buy, tysonscorner but didn’t get any update from them.

Screen went out after a few months apple wouldn’t fix it

Asked for replacement was denied. Took out insurance. Denied knowledge of my request.

This item is a great item. my son is working on this with his church and is mixing sounds. its great

Very bad experience this time with Best Buy. I have been a customer for 25 years. The iPad never arrived they stole it during shipping and Best Buy said it was fraud when I called to report. I will NEVER buy anything from them again.

Never got my item. Bestbuy didn’t ship it directly. It went to a warehouse where a DoorDash driver picked it up, marked it delivered and stole my package. Bestbuy will not refund me or replace my item now due to the package marked as delivered

I did not revive my device in a timely manner and it was a struggle to get Ahold of the people working to figure out my shipping issues.

Cute looking but It had a FaceTime Audio problem called Apple and they couldn't fix it so they are going to send another one.