Customer Ratings & Reviews

I ordered this before Thanksgiving. A box arrived from Best Buy on 5 days later on the scheduled date, but it was empty and clearly not the right shape to hold an iPad. I contacted Best Buy and they say they will send a replacement, but it will take 7 to 14 business days. Ugh. So, all those 1 star ratings are not for the IPad, but for Best Buy screwing up the delivery.

Bought this for my kid he likes it but like i said will not buy another one like it for my self again

Received it 3days after the delivery date because there was some delay and when I finally received it the volume will not work!

I'm reviewing the customer service. On Cyber Monday I saw this on your web site for $50 less than I paid. I called and spoke with a rep who said I had to go to the store. I made it to the store yesterday 11/31, and was told they don't keep past pricing and the current price is what I paid, so no refund. Your best price program is a run around. What's up?

I didn’t receive my item. I was told being since a picture of the package was taken at the time of delivery. I couldn’t receive a refund. I have informed the associate that it wasn’t my door due to the fact my door has a mat & the door in the picture didn’t. Also, there was no picture of the door tag to insure that it was the correct apartment.

After 3 weeks, this iPad completely died on me and would not charge. Currently waiting on a repair or new one from BB Total Care/Apple Care.

it was not working at first so i had to go to the store for them to help me

Should’ve purchased from Apple! Charging port does not work and they told me it’s nothing they can do about it. The iPad charge when it wants to. I will not ever purchase electronics from Best Buy again.

It’s very cute and fun to do lots of adult searches

Bought this item online at the Laredo location and needed to exchange it but never got a call back from the manager. I called twice after waiting the “5-7” business days and all customer service could do was submit ANOTHER ticket. By that time my return policy date had already expired. Horrible customer service and very disappointed.

Best Buy listed this as "Excellent condition" - Well, this was a false advertisement and BestBuy should FIRE RIGHT AWAY the tech who listed this as Excellent. This is my second time when BB is listing items as Excellent when in fact they are Fair with missing parts , scratches and defects!

Paid for pad and otterbox. Was in virginia and person that took my ipad order agreed i could pick up on december 2. As i was still in virginia and manager informed me that not only was my PAID FOR IPAD ORDER CANCELED as well as otterbox. To ad insult to injury i was advised i could not have sale price that I ALREADY PAID FOR. Done with best buy.

My item that I ordered and paid for I didn’t receive it because it was left on the ground. I’m very disappointed and upset

Not a fan. Doesnt hold a charge very well imo and if you want to use any apple pen, you have to buy a completely different "dongle."

Great iPad at a great price! It was delivered quickly, was very easy to set up from my older iPad and works flawlessly. Overall works well and holds a charge for a pretty long time. Overall great upgrade

No Home Screen & lightning cord is different. Can’t find any user guide. Don’t like it

Been waiting for IPad for a month and Didn’t get my refund after bringing back iPad please let me have my refund

I just got this Ipad as a gift. So far, my daughter likes it. The only downside is that there isn't a jack to plug in headphones.

my granddaughter only had this products 4 months it has over heated and crack tryingto get return

The iPad I purchased was refurbished and one of the speakers didn’t work.