Customer Ratings & Reviews

The iPad I purchased was refurbished and one of the speakers didn’t work.

Bought this item for Christmas and it has been having problems 1 month after purchase (well a few weeks after) wasn’t used until Christmas Day and it won’t respond to touch just frozen it’s almost as if it was a refurbished item which Best Buy should’ve let it be known and charged less for a refurbished item

Terrible quality wasn’t expecting to after return it, but I did. It’s not the company‘s fault. It’s just the fact that Apple is terrible and this is one of the cheaper models.

There is no way to indicate that the delivery is for a business instead of a residence. The 3rd party delivery service left the package in the wrong location after business hours and luckily a good samaritan tracked me down otherwise I'd be requesting a refund.

Ipads are great, usually. THIS ONE not so much. After about 3 days it started to reject my passcode, telling me it was "wrong." After 10 "wrong" tries, I was locked out totally. Needed Geek Squad to correct, but was not interested in keeping this one since seems defective. Returned it and will be replacing with order direct from Apple.

Christmas gift for my wife, she loves it except that it don’t work with her pencil.

This is perfect if you don't plan on using an apple pencil. It does not support the second gen pencil which is not ideal.

Returned because too difficult to set up. Would not recommend.

They sent me the wrong item. I attempted to send it in the mail for a refund and they gave me incomplete address information. Terrible service. I wasn’t able to return in store because it came from OpenBox. I still have yet to receive my refund from them. I will not be ordering online with them again.

I’m very disappointed I didn’t receive this item I was really hoping on getting it but I didn’t get it

I received a defective tablet. Went to the store for a replacement and item was not in stock. They sent to store pickup while I was on vacation and then cancelled my order when I was not back in time to pick it up. Now want me to repurchase at different price and would not adjust price to what I paid.

I don’t know if I had an old unit or what the issue was but the ipad froze after opening and was stuck on the apple loading screen. I had to return the unit and get my money back.

I didn’t received my order and no one assisted me with this matter. Last time ordering from Best Buy.

It came with the wrong cord, I had to take it back and they wanted me to purchases a cord for the iPad. I said no thank you, I wanted a new one. I couldn’t rate because I couldn’t charge it.

It was broken and the store employees were very rude. They thought that because you bought it on sale they were giving it to you.

Yellow iPad Case, I just hate it. It doesn’t stay connected to to iPad at all so every time you open it the cover comes off. The color is gorgeous thought, I really wish it would have been the case that worked. Now I have a $70 price of plastic sitting on the shelf.

My girlfriends first iPad. She is still getting used to it but it’s a smooth transition from iPhone to iPad.

battery life sucks. charge lasts about 3-4 hours then it’s drained.

Ordered this via shipping on Best Buy.com and they attempted to drop ship it via roadie. My order was sent back to the store and I have been trying to get a refund issued back to me for over two months now with no luck. I recommend buying in store or from another retailer.

It was terrible the customer service I purchased my item days before Christmas and went I went to pick up the item they told me it was sold out I had to wait 4 extra days for my item to arrive at the locker terrible experience I will not buy again from this Best Buy store.