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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 23808 reviews

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Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Durability

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers are delighted by the product's excellent overall performance, ease of use, and perfect screen size. They also appreciate its impressive battery life, speed, good value for the price, lightweight design, and sleek appearance. However, some customers express concerns regarding the limited storage capacity, the absence of a physical home button, and the compatibility with only the 1st-generation Apple Pencil.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1138 Showing 22,741-22,760 of 23,808 reviews
  • Rated 1 out of 5 stars

    I’m not happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased an iPad from you guys and you sent me the wrong item…. Now I can’t get a refund or the correct item… how do you think I feel?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    John

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    difficult to setup. can not get back to main screen without turning off and then back on. very frustrating to use.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HORRIBLE

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Box was damaged and dirty. Went to Best Buy to exchange and they told me they could not. Only refund me and re purchase. Which made no sense.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Two weeks and still nothing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still have not received the order and missed my kid’s birthday, very disappointed with shipping but we are exited if we ever get it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy refurbished products

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it thinking it was in an excellent condition like it was stated on the description but turned out to be in a poor condition..never buying refurbished products again..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t receive my package

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t receive my package are I haven’t received my refund

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stoked item

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item got stolen haven’t gotten a refund yet and still waiting

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy from Best Buy! Will not give them my business anymore. Just bought a damaged Ipad for less than a month. Best Buy refused to exchange or return item.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Thefts

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately I can’t give a good rating because someone stole my card information and order this a few weeks ago

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful computer. Very heavy for its size and quite slow. Touch screen had a pretty bad lag aswell. Would not recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The microphone doesn’t work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When we used it for a call we discovered that the microphone doesn’t work,, so disappointed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPad touch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The touch on and off is not working. I have tried different fingers, still can’t open with touch.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item lasted a little over a year. Not worth anything

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Swapped 3 blue ipads

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed with quality control for this ipad version and color. Had to swap three ipads with bestbuy and all had dust particles under the screen. Its beyond concidence.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPad Gone Bad much too soon.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4/11/2023 This iPad was purchased on 12/19/2022. It will no longer take a charge. It has been used less than 4months. That is a lot of money for such short use.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Returned it.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a Christmas gift for my daughter. Couldn't get the 1st or 2nd gen pencil to pair even though the 1st gen what was recommended. Kinda ruined Christmas for her.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never got this ipad kept call but they did not know where it was so I had to order another one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Still waiting

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not received my iPad yet fed ex lost my package and I’m still waiting for Best Buy to replace it and resend me one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Seems scamed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m still waiting to receive this item. Says delivered over a week but I didn’t receive it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad service!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is the worst if I could give 0 stars I would. They are a horrible company and don’t do anything but lie.

    No, I would not recommend this to a friend