Customer Ratings & Reviews

Bought the iPad and they gave me the wrong pen ! They had it delivered and no instructions on how the iPad works , and how iPad works

Never recieved item. Wasn’t able to get money back.

Never got my item. Bestbuy didn’t ship it directly. It went to a warehouse where a DoorDash driver picked it up, marked it delivered and stole my package. Bestbuy will not refund me or replace my item now due to the package marked as delivered

I ordered this before Thanksgiving. A box arrived from Best Buy on 5 days later on the scheduled date, but it was empty and clearly not the right shape to hold an iPad. I contacted Best Buy and they say they will send a replacement, but it will take 7 to 14 business days. Ugh. So, all those 1 star ratings are not for the IPad, but for Best Buy screwing up the delivery.

I didn’t receive my item. I was told being since a picture of the package was taken at the time of delivery. I couldn’t receive a refund. I have informed the associate that it wasn’t my door due to the fact my door has a mat & the door in the picture didn’t. Also, there was no picture of the door tag to insure that it was the correct apartment.

it was not working at first so i had to go to the store for them to help me

Should’ve purchased from Apple! Charging port does not work and they told me it’s nothing they can do about it. The iPad charge when it wants to. I will not ever purchase electronics from Best Buy again.

It’s very cute and fun to do lots of adult searches

My item that I ordered and paid for I didn’t receive it because it was left on the ground. I’m very disappointed and upset

Great iPad at a great price! It was delivered quickly, was very easy to set up from my older iPad and works flawlessly. Overall works well and holds a charge for a pretty long time. Overall great upgrade

No Home Screen & lightning cord is different. Can’t find any user guide. Don’t like it

Bought this item for Christmas and it has been having problems 1 month after purchase (well a few weeks after) wasn’t used until Christmas Day and it won’t respond to touch just frozen it’s almost as if it was a refurbished item which Best Buy should’ve let it be known and charged less for a refurbished item

Christmas gift for my wife, she loves it except that it don’t work with her pencil.

They sent me the wrong item. I attempted to send it in the mail for a refund and they gave me incomplete address information. Terrible service. I wasn’t able to return in store because it came from OpenBox. I still have yet to receive my refund from them. I will not be ordering online with them again.

I don’t know if I had an old unit or what the issue was but the ipad froze after opening and was stuck on the apple loading screen. I had to return the unit and get my money back.

I didn’t received my order and no one assisted me with this matter. Last time ordering from Best Buy.

It came with the wrong cord, I had to take it back and they wanted me to purchases a cord for the iPad. I said no thank you, I wanted a new one. I couldn’t rate because I couldn’t charge it.

Yellow iPad Case, I just hate it. It doesn’t stay connected to to iPad at all so every time you open it the cover comes off. The color is gorgeous thought, I really wish it would have been the case that worked. Now I have a $70 price of plastic sitting on the shelf.

It was broken and the store employees were very rude. They thought that because you bought it on sale they were giving it to you.

It was terrible the customer service I purchased my item days before Christmas and went I went to pick up the item they told me it was sold out I had to wait 4 extra days for my item to arrive at the locker terrible experience I will not buy again from this Best Buy store.