Customer Ratings & Reviews

I placed an order on December 12, 2024 for an iPad and an Apple watch for a total of $669.61. Shortly after placing my order I had come to realize that the address on the order was incorrect and attempted to contact support TWICE to try and change the address or cancel said order. I was informed canceling the order was not possible and neither was changing the address as the package was en route. I was told to reach out when said order was delivered in order to receive a replacement order or refund. So I watched the tracking like a hawk and got in contact with support yet again when it was delivered in hopes for a refund (It was delivered 12/14/24). I wanted a refund because personally this is a substantial amount of money for me and taking a chance on making the order online again did not seem like a good idea to me. I wanted my refund to be able to purchase the items I ordered in person as they were also supposed to be christmas gifts. I reached out to support and I was told I would be receiving a refund. I was NEVER told that there would have to be an investigation and that I’d have to wait for a conclusion to be able to know about a refund. 12/15/24 I received an email to let me know that this investigation has been concluded and I would not be receiving nor refund or replacement. I did actually reach out to my local police department the next day and asked them to kindly check if a package had been delivered and left outside but they found nothing. After this email about the investigation I was honestly quite confused about the conclusion and felt it had to be a mistake so I waited a couple days for another email just in case and got nothing. Therefore AGAIN on 12/20/24 I called support to reiterate everything that had happened since and they sent out two more investigations. At this point, today 1/1/25 I received two more emails letting me know I will not be provided with a refund or replacement which is why I am reaching out to you Mr. Harmon. I am extremely frustrated with the way my problem has been handled so far, as I said before $669.61 is quite a substantial amount of money to me and around this time of year it is not something I can afford to not have. DO NOT ORDER FROM BEST BUY. JUST BUY DIRECT FROM APPLE.

Replaced my old iPad which no longer would hold a charge. This has a larger display and a few changes in format. Overall a great replacement.

If you don’t want to spend to much money on a iPad then you can get the regular iPad it’s just as good as the pro or air

Love the screen, the thickness and the feeling to hold

My old iPad was slowly fading. Really enjoy my new device. Not a huge learning curve from the old to the new.

I love the iPad 10th gen it’s the best tablet and I love the color

This is my 4th IPad. Really like Apple products. Easy to use and appreciate Apple keeping the OS up to date. Thanks again Apple for a great product.

I love it but I wish that Apple made it easier to get started on there devices. It always seems like you need a court order to press the start button.

Super happy with their $100 discount. Always check their website because they always post different discounts daily.

Wonderful product! Our daughter loves drawing on it!

Really love this iPad. Especially with magnetic sides. Easy to use while working out not worrying that it will fall and break

Watch videos perfect good to read I recommend perfect

Great product but I wish they had the color i wanted

Typical good quality device from a reputable company

Great deals. arrived on time. No details, thank you.

Easy setup and the product works for our needs. Purchase with Best Buy was simple and my order was ready the same day for easy curbside pickup!

Great prices great service staff extremely helpful

Awesome technology. I have not had an Apple product before.

This item works great, functions fantastic and I throughly enjoy it

What can I say. Apple just gets better and better. Crisp display, excellent response rate. You can't go work with an iPad.