Customer Ratings & Reviews

Let’s gooooooooo !!! Thank you Best Buy always on time.

Love the newer iPad 10 gen. Definitely worth the upgrade.

Best delivery i got the notification that it was outside my door right away didint even have to wait, packaging was really nice, and so was the product.

I placed an order on December 12, 2024 for an iPad and an Apple watch for a total of $669.61. Shortly after placing my order I had come to realize that the address on the order was incorrect and attempted to contact support TWICE to try and change the address or cancel said order. I was informed canceling the order was not possible and neither was changing the address as the package was en route. I was told to reach out when said order was delivered in order to receive a replacement order or refund. So I watched the tracking like a hawk and got in contact with support yet again when it was delivered in hopes for a refund (It was delivered 12/14/24). I wanted a refund because personally this is a substantial amount of money for me and taking a chance on making the order online again did not seem like a good idea to me. I wanted my refund to be able to purchase the items I ordered in person as they were also supposed to be christmas gifts. I reached out to support and I was told I would be receiving a refund. I was NEVER told that there would have to be an investigation and that I’d have to wait for a conclusion to be able to know about a refund. 12/15/24 I received an email to let me know that this investigation has been concluded and I would not be receiving nor refund or replacement. I did actually reach out to my local police department the next day and asked them to kindly check if a package had been delivered and left outside but they found nothing. After this email about the investigation I was honestly quite confused about the conclusion and felt it had to be a mistake so I waited a couple days for another email just in case and got nothing. Therefore AGAIN on 12/20/24 I called support to reiterate everything that had happened since and they sent out two more investigations. At this point, today 1/1/25 I received two more emails letting me know I will not be provided with a refund or replacement which is why I am reaching out to you Mr. Harmon. I am extremely frustrated with the way my problem has been handled so far, as I said before $669.61 is quite a substantial amount of money to me and around this time of year it is not something I can afford to not have. DO NOT ORDER FROM BEST BUY. JUST BUY DIRECT FROM APPLE.

Love the screen, the thickness and the feeling to hold

Great upgrade! Had been using an iPad Air 2 for years and it didn’t seem to be cutting it lately. Purchased this one as a replacement.

Gifted this tablet to my Mom for Mother's Day along with a keyboard and she absolutely loves it thus far.

It was beautiful and love love this ilad. The online service was fantastic and even got the insurance which was very affordable

Haven’t opened the package yet. It’s a present for my daughter. Quick delivery, packaging is in good shape!

Bought for my wife and she loves it. She uses it to watch shows, listen to music/podcasts. Would recommend.

Awesome technology. I have not had an Apple product before.

Wonderful product! Our daughter loves drawing on it!

10/10 Great gift for my girlfriend, she loves it and uses it every day

Great product but I wish they had the color i wanted

Typical good quality device from a reputable company

Great deals. arrived on time. No details, thank you.

Love the new ipad and pen- better than i thought it would be …and i thought it would be great… so its greaterest

Customer service was very helpful, helped me transfer and set up new pen

Good best is best buy i Love this company :))))))))))))))

good just what she wanted, nice christmas gift thanks