Customer Ratings & Reviews

ABSOLUTELY TERRIBLE IMO, YOU CANNOT USE THE NEW PENCIL WITH IT. LIKE WHAT WAS APPLE THINKING CLEARLY THEY WERENT U CAN USE THE FIVE YEAR OLD ONE WITH AN ADAPTOR,

It’s ok, damaged box, damaged cord, and seemed to be an open box even though I wanted brand new. sales person was great tho

A really nice iPad and works great and I thank the worker that helped me..

Came from the factory with a required passcode that nobody (even geek squad) could figure out. Had to return the item for another. #2 works as it should

USB-C port on is very loose, can make sound when you mildly shake the original cable

Adequate, I am not savvy to the iPad technology . It took forever to set up and it still has more setup needed. Bottom line, I wouldn't purchase it again

Serves my purpose. Wish it had GPS, not sure why Apple only includes that in the Cellular versions. Non-cellular Apple Watch has GPS.

I can’t really tell anything about the device, this has been shipped to me with an empty box, both Ipads are missing. I called Customer Care and they just close the case because they don’t really care. Raised a call to BestBuy’s choice of courier, I was informed to go back to BestBuy and ask them to file a claim to them. BestBuy doesn’t care to do that asking me to seek help from local Police. I did, guess what BestBuy did, nothing!. I spent hours trying to call them but no one wants to help or even extend their investigation to find out where the items got stolen. So I am sitting here with an empty Ipad boxes that cost me $600+.

I ordered the iPad and was told it was delivered however it has not been delivered or was delivered to a wrong address. I checked the cameras around the time it says it was delivered and nothing was delivered. Best Buy told me to file a police complaint since they have signature confirmation, when I or any of my family members never signed anything. I filed a police complaint and waiting on them to answer. This is the worse experience I have had with Best Buy.

I would prefer the ipad would support the 2nd gen apple pen considering it’s the latest ipad and pen, and would rather have face id instead of touch id on an uncomfortable place.

I wanted to update from my aging iPad, so I was elated to find the Best Buy ad for this 10th Generation. I never got to use it because it was problematic from the onset. Big issues with Apple ID not being recognized at first. Took copious attempts. When it finally did, it wouldn't recognize the ID when trying to download any app. There were more issues that prevented me from ever actually USING it. When we sought online help, learned that a manual of sorts was available for about $8. I had enough! Returned it to Best Buy. An iPad is nice to have but not crucial, so I'll do without the device. My aging iPad never gave me issues in over 5 yrs of ownership. I have an iPhone and a desktop Mac. Very pleased with both. If you purchase this device, I sincerely hope you have better luck than I did

The one problem I have is that the screen goes black from time to time.smh. That’s the only thing I don’t like so far. Other than that I love it.

Very clear picture, fast and very fast charging there is a new learning curve due to all the new features I’ve had it 3 weeks and new features are popping up everyday. I would recommend this Ipad it also has a good price and I have seen it on sale many times

Erm it’s okay not perfect but it something to use ok

I love my IPad. It’s perfect for work, watching movies. But my Touch ID just stopped working on my iPad one day.

Good changes works fine. Only thing is I did not know it was only wi-fi. Can only use with closet wi fi or personal hot spot

An employee answered my questions and was able to find the IPad on a storage shelf. After I purchased it, I got aBest Buy ad showing a temporarily reduced price. I went to customer service and received a refund of the difference. The IPad works fine.

beautiful display! only thing I would suggest is if you are wanting to use an apple pencil and the ipad together to spend a little extra money and go with an ipad pro. The charging port for the Ipad is a c charger which means you have to use adapters.

The I pad would not connect with any pencil. Geek squad said it was an Apple problem with this ipad! Not good when pencil is expected to be available with this iPad.

Keep the 9th gen or get an AIR or apple care just in case