Customer Ratings & Reviews

I was given this item on accident instead of the iPad Air and I went to return it and they said it's not the item I purchased They at 1st said they'd have to go thru video footage but the cashier finally found a record of my purchase and the "lead and/ir manager" was not very helpful and almost acted annoyed

Your Apple sales representative at the 55 hotel cir NE , Albuquerque New Mexico told me they do cover stolen or lost with Apple care + then my 6 year old only having his gift for less then a month losses it and.l now out of this and now we have to buy another from a different company due to be able to afford. We did save more months for his gift we are not rich or middle classs either.

Screen went out after a few months apple wouldn’t fix it

Asked for replacement was denied. Took out insurance. Denied knowledge of my request.

Somebody hacked my mail id,credit card details to purchase this product. Best buy tysons corner delivered the product without checking the id card of the person who collected it. I have registered a complaint at best buy, tysonscorner but didn’t get any update from them.

This item is a great item. my son is working on this with his church and is mixing sounds. its great

Very bad experience this time with Best Buy. I have been a customer for 25 years. The iPad never arrived they stole it during shipping and Best Buy said it was fraud when I called to report. I will NEVER buy anything from them again.

Never got my item. Bestbuy didn’t ship it directly. It went to a warehouse where a DoorDash driver picked it up, marked it delivered and stole my package. Bestbuy will not refund me or replace my item now due to the package marked as delivered

I did not revive my device in a timely manner and it was a struggle to get Ahold of the people working to figure out my shipping issues.

Cute looking but It had a FaceTime Audio problem called Apple and they couldn't fix it so they are going to send another one.

I ordered this before Thanksgiving. A box arrived from Best Buy on 5 days later on the scheduled date, but it was empty and clearly not the right shape to hold an iPad. I contacted Best Buy and they say they will send a replacement, but it will take 7 to 14 business days. Ugh. So, all those 1 star ratings are not for the IPad, but for Best Buy screwing up the delivery.

Bought this for my kid he likes it but like i said will not buy another one like it for my self again

Received it 3days after the delivery date because there was some delay and when I finally received it the volume will not work!

I'm reviewing the customer service. On Cyber Monday I saw this on your web site for $50 less than I paid. I called and spoke with a rep who said I had to go to the store. I made it to the store yesterday 11/31, and was told they don't keep past pricing and the current price is what I paid, so no refund. Your best price program is a run around. What's up?

After 3 weeks, this iPad completely died on me and would not charge. Currently waiting on a repair or new one from BB Total Care/Apple Care.

I didn’t receive my item. I was told being since a picture of the package was taken at the time of delivery. I couldn’t receive a refund. I have informed the associate that it wasn’t my door due to the fact my door has a mat & the door in the picture didn’t. Also, there was no picture of the door tag to insure that it was the correct apartment.

it was not working at first so i had to go to the store for them to help me

Should’ve purchased from Apple! Charging port does not work and they told me it’s nothing they can do about it. The iPad charge when it wants to. I will not ever purchase electronics from Best Buy again.

It’s very cute and fun to do lots of adult searches

Bought this item online at the Laredo location and needed to exchange it but never got a call back from the manager. I called twice after waiting the “5-7” business days and all customer service could do was submit ANOTHER ticket. By that time my return policy date had already expired. Horrible customer service and very disappointed.