Customer Ratings & Reviews

Best Buy listed this as "Excellent condition" - Well, this was a false advertisement and BestBuy should FIRE RIGHT AWAY the tech who listed this as Excellent. This is my second time when BB is listing items as Excellent when in fact they are Fair with missing parts , scratches and defects!

My item that I ordered and paid for I didn’t receive it because it was left on the ground. I’m very disappointed and upset

Paid for pad and otterbox. Was in virginia and person that took my ipad order agreed i could pick up on december 2. As i was still in virginia and manager informed me that not only was my PAID FOR IPAD ORDER CANCELED as well as otterbox. To ad insult to injury i was advised i could not have sale price that I ALREADY PAID FOR. Done with best buy.

Not a fan. Doesnt hold a charge very well imo and if you want to use any apple pen, you have to buy a completely different "dongle."

Great iPad at a great price! It was delivered quickly, was very easy to set up from my older iPad and works flawlessly. Overall works well and holds a charge for a pretty long time. Overall great upgrade

No Home Screen & lightning cord is different. Can’t find any user guide. Don’t like it

Been waiting for IPad for a month and Didn’t get my refund after bringing back iPad please let me have my refund

my granddaughter only had this products 4 months it has over heated and crack tryingto get return

I just got this Ipad as a gift. So far, my daughter likes it. The only downside is that there isn't a jack to plug in headphones.

The iPad I purchased was refurbished and one of the speakers didn’t work.

Bought this item for Christmas and it has been having problems 1 month after purchase (well a few weeks after) wasn’t used until Christmas Day and it won’t respond to touch just frozen it’s almost as if it was a refurbished item which Best Buy should’ve let it be known and charged less for a refurbished item

Terrible quality wasn’t expecting to after return it, but I did. It’s not the company‘s fault. It’s just the fact that Apple is terrible and this is one of the cheaper models.

There is no way to indicate that the delivery is for a business instead of a residence. The 3rd party delivery service left the package in the wrong location after business hours and luckily a good samaritan tracked me down otherwise I'd be requesting a refund.

Ipads are great, usually. THIS ONE not so much. After about 3 days it started to reject my passcode, telling me it was "wrong." After 10 "wrong" tries, I was locked out totally. Needed Geek Squad to correct, but was not interested in keeping this one since seems defective. Returned it and will be replacing with order direct from Apple.

Christmas gift for my wife, she loves it except that it don’t work with her pencil.

This is perfect if you don't plan on using an apple pencil. It does not support the second gen pencil which is not ideal.

Returned because too difficult to set up. Would not recommend.

They sent me the wrong item. I attempted to send it in the mail for a refund and they gave me incomplete address information. Terrible service. I wasn’t able to return in store because it came from OpenBox. I still have yet to receive my refund from them. I will not be ordering online with them again.

I’m very disappointed I didn’t receive this item I was really hoping on getting it but I didn’t get it

I don’t know if I had an old unit or what the issue was but the ipad froze after opening and was stuck on the apple loading screen. I had to return the unit and get my money back.