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Customer reviews

Rating 4.9 out of 5 stars with 23820 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Durability

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers are delighted by the product's excellent overall performance, ease of use, and perfect screen size. They also appreciate its impressive battery life, speed, good value for the price, lightweight design, and sleek appearance. However, some customers express concerns regarding the limited storage capacity, the absence of a physical home button, and the compatibility with only the 1st-generation Apple Pencil.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1136 Showing 22,701-22,720 of 23,820 reviews
  • Rated 4 out of 5 stars

    No help from Geek Squad

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tablet is fine. Geek Squad unable to transfer data from older iPad to new one.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broken Ipad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iPad had a long crack on it when I got it and it doesn't stay on it cuts off and they wouldn't let me return it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sucks

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just get the 9th generation. This one is expensive, and provides no upgrade justifying the price increase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lost order

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got my ordered delivered, nobody could help at the store

    No, I would not recommend this to a friend
  • Cons mentioned:
    Apple pencil compatibility

    Rated 2 out of 5 stars

    Gen 10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I had either waited for the price drop, or spent a little more on the next level up (pro). The pencil, for an extra $100 would not connect to the iPad without a special connector. This was not part of the packaging nor told to me at purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received it and it didn’t work, I then sent it back being told I would get a replacement and then that replacement just randomly got cancelled so then I had to fight to get a refund because they weren’t going to give it to me!!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Missing operating manual.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still trying to learn this iPad. No operating manual provided.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice tablet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice tablet, awesome color with good display. Works with Apple pen 2.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPad

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a perfect gift for my mom for Christmas. Shipping was fast.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unacceptable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this iPad for my daughter as a Christmas present. Somebody stole my package off my front porch and Best Buy refuse to refund my money or issue a replacement. I will never buy from here again $430 gone down the drain

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad quality. Waste money.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm disappointed because my son's iPad, which hasn't been used in three months, won't turn on. Both Best Buy and the Apple Store suggested that I should buy a new one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad microphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good, the microphone is not working when you face time. I can hear them, but they can’t hear me

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    200 in my pocket.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The I-Pad is great, the customer service is a turn off. Asked them to transfer data from my old pad to my new, the charge was 200.00. Stupid, I did it when I got home in about 10 minutes. Really? Making a customer happy is really easy, just go the extra inch.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    ipad 10th

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    brand new means box has to be new as well, not writings all over the box and weird numbers

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy from them….

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My iPad stopped working within two months. I didn’t purchased the warranty because I trusted Best Buy. I’m stuck with an iPad that doesn’t even come on.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY ONLINE

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never did receive and store would not offer refund

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves the screen and of course that it’s pink.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great starter ipad.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daughters firsr ipad and she loves it! Great starter model.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Technical issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return this item had issues went to Apple Store to try an resolve

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Fix your pickup system

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience when purchasing this device the absolute worst. It was initially a pickup order but was delayed several days almost missing Christmas. I will not be buying anything with this company again

    No, I would not recommend this to a friend