Customer Ratings & Reviews

Overall the product is fine but the service and help or shall I say lack of help is of any nature in BB anymore. Sad. I’ll shop elsewhere. Sad too

Bought for grandchild in Iceland. Sent it to hm with his sister when she flew home. Did not set it up so cannot give much of a review. I did like mine and that is why I got it for him.

GF was thrilled with this for Christmas! Loves the color

It is a great product. The product is good. The movroduct is good New boot goofy

Great purchase and great value for the money. REALLY happy

Cannot work work with another ipad load one another drop

I really enjoy this tablet screen is larger I can handle better

Awesome and responsive Ipad, use this for all im essential needs.

Great product . Kid loved it . The color is awesome.

This birthday present for my 18 year old was perfect. Apple is a great product and the price was good. It’s clarity is amazing. I would reccommend

Perfect gift for my father. He loves all the wonderful features with this new model.

This was everything I needed shipping was fast excellent

Bought in store the employee who helped me was amazing

A great gift for my granddaughter and great value for her online schooling.

I love my iPad…and the customer service was so excellent…nice people there as well…

Love it! Does everything I need! Was on sale too! Enjoy!

My granddaughter loves her IPad , takes it everywhere and bought the pencil to move with and customize it just how she wanted

quick delivery! love the ipad and the color is gorgeous.

Let’s gooooooooo !!! Thank you Best Buy always on time.

I placed an order on December 12, 2024 for an iPad and an Apple watch for a total of $669.61. Shortly after placing my order I had come to realize that the address on the order was incorrect and attempted to contact support TWICE to try and change the address or cancel said order. I was informed canceling the order was not possible and neither was changing the address as the package was en route. I was told to reach out when said order was delivered in order to receive a replacement order or refund. So I watched the tracking like a hawk and got in contact with support yet again when it was delivered in hopes for a refund (It was delivered 12/14/24). I wanted a refund because personally this is a substantial amount of money for me and taking a chance on making the order online again did not seem like a good idea to me. I wanted my refund to be able to purchase the items I ordered in person as they were also supposed to be christmas gifts. I reached out to support and I was told I would be receiving a refund. I was NEVER told that there would have to be an investigation and that I’d have to wait for a conclusion to be able to know about a refund. 12/15/24 I received an email to let me know that this investigation has been concluded and I would not be receiving nor refund or replacement. I did actually reach out to my local police department the next day and asked them to kindly check if a package had been delivered and left outside but they found nothing. After this email about the investigation I was honestly quite confused about the conclusion and felt it had to be a mistake so I waited a couple days for another email just in case and got nothing. Therefore AGAIN on 12/20/24 I called support to reiterate everything that had happened since and they sent out two more investigations. At this point, today 1/1/25 I received two more emails letting me know I will not be provided with a refund or replacement which is why I am reaching out to you Mr. Harmon. I am extremely frustrated with the way my problem has been handled so far, as I said before $669.61 is quite a substantial amount of money to me and around this time of year it is not something I can afford to not have. DO NOT ORDER FROM BEST BUY. JUST BUY DIRECT FROM APPLE.