48-Hour Flash SaleEnds Tuesday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $279.99
Clearance
The comparable value price is $349.00

Customer reviews

Rating 4.9 out of 5 stars with 23299 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Durability

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers commend the 10.9-Inch iPad for its great utility, overall performance, portability, and appealing screen size. Many customers appreciate the battery life, speed, and modern design. Some customers express concerns regarding storage capacity, connectivity, weight, and compatibility. A few customers reported negative experiences with customer service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1110 Showing 22,181-22,200 of 23,299 reviews
  • Rated 1 out of 5 stars

    :((((((

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got my order and customer services truly sucked at getting me help:(

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Will go to the store and purchase next time

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered IPad for my Goddaughter and was sent a refurbished IPad with scratches and no charger as well

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad quality. Waste money.

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm disappointed because my son's iPad, which hasn't been used in three months, won't turn on. Both Best Buy and the Apple Store suggested that I should buy a new one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Upset customer poor customer service

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't receive my order and was told I couldn't get a refund or reshipment. Because of a stolen or loss package

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Granny Got an IPad!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first iPad purchase and I’m extremely pleased. It was getting a little harder to see with my phone so I switched to this to do my “scrolling!” It’s easy to set up and lightweight enough to hold. The pink color is gorgeous!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy from them….

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My iPad stopped working within two months. I didn’t purchased the warranty because I trusted Best Buy. I’m stuck with an iPad that doesn’t even come on.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Careful buying online from Best Buy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen was non responsive. Had to touch down hard to type a letter. Trying to exchange for new one. Wish me luck have to go through Apple. Best Buy won’t do it past my 15 days. Been traveling just now having opportunity to do it. Very dissatisfied with Best Buy.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Mixed feelings.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a little disappointed, when I zoom, it isn’t picking up my voice as well as it should.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cheap iPad

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a good deal was on sale for $349 was a good deal so I thought not the best iPad in the world like I reviewed other ones as well they’re not that great the sixth generation 5G 12.9 is best

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY ONLINE

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never did receive and store would not offer refund

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible service

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received it and it didn’t work, I then sent it back being told I would get a replacement and then that replacement just randomly got cancelled so then I had to fight to get a refund because they weren’t going to give it to me!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible iPad

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible came damaged was not satisfied with item .

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Ipad 10.9

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item met my expectations. It is very close in performance to an older ipad.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unacceptable

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this iPad for my daughter as a Christmas present. Somebody stole my package off my front porch and Best Buy refuse to refund my money or issue a replacement. I will never buy from here again $430 gone down the drain

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Nope

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good at all Customer service very bad and not nice

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    No help from Geek Squad

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tablet is fine. Geek Squad unable to transfer data from older iPad to new one.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Sucks

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just get the 9th generation. This one is expensive, and provides no upgrade justifying the price increase.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Apple pencil compatibility

    Rated 2 out of 5 stars

    Gen 10

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I had either waited for the price drop, or spent a little more on the next level up (pro). The pencil, for an extra $100 would not connect to the iPad without a special connector. This was not part of the packaging nor told to me at purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Customer Service

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t receive the item and Bestbuy refused to refund my money or replaced the item.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never online shopping with Best Buy Again

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible online experience. I was double charged for an item a day before christmas

    I would recommend this to a friend