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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 5832 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Durability

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers value the 10.9-Inch iPad Air (5th Generation) for its overall performance, ease of use, and processor speed. The screen size, battery life, weight, and storage are also well-received features. Some customers find the price to be a drawback, while others have noted concerns about the camera quality, the absence of a home button, and the functionality of Touch ID. The lack of a headphone jack is also a minor annoyance for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 186 Showing 3,701-3,720 of 5,832 reviews
  • Rated 5 out of 5 stars

    Great purchase!!!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase I made for my daughter. She loves it so much. I also purchase one for my other daughter and she does all her graphic designing on it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    Excellent tablet from Apple

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from Gen 2 and I found a lot of evolution like battery life, quality of movie an sound , speed and so on. This is an excellent tablet. I love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Experience!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked with Wren at the Washington, UT store. She was fantastic. Knowledgeable, efficient, and got me in and out quickly! I had purchased a new iPad two weeks prior, only to learn that I didn't get enough memory. Best Buy offers a 15-day return on any product. I couldn't believe it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device in great price. I love it, it has a great capacity

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Apple does it again

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device very easy to learn for my dad. Very light weight and very bright screen. Huge upgrade for him as he was moving from a very old iPad to this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with iPad Air

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was replacing an iPad Pro, and have been very happy with this iPad Air. Sari was very helpful with trade in of old device and new iPad set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An excellent upgrade product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super product. Transfer of data was fast and smooth. Final tweaks of settings up and running in minutes after transfer plus a few found during use that were very minor. Very pleased with this version complimenting my 2016 iPad Pro 32 GB which is resource limited.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    IPad Air

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jumping from an older iPad to an iPad Air was a major jump in performance. If Apple would just stop asking me to finish my setup and set up Applepay this would be great.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great Christmas Gift

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing!! Love love love. Super fast, lightweight, sturdy, and is perfect for work or school. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great iPad - loads of fun and practicality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPad is working great. My daughter is very pleased with absolutely no complaints. We purchased an off-brand keyboard and case, which have also worked seamlessly with the iPad, so all around we are very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tyrone's daughter's ipad

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this device for my daughter's birthday.It has been a great device to have.She loves it.Everythung about it is really good.My daughter do a lot of things on it.A great investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent I Pad!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! I would highly recommend this for anyone who is in the market for one. I also recommend to purchase from Best Buy as they are highly knowledgeable and have great prices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer Set Up

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter and I had a Geek Squad appointment for our laptop set up. Summer was awesome! She was patient and professional answering questions we had. Great experience!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 5 out of 5 stars

    New iPad

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How old iPad was six years old and the battery started to fail so I traded it in and got this new one it’s faster and a much better screen. Glad I did it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for college student

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased for our college student who is studying animation. She loves the color, great amount of memory for her work and has been enjoying mirroring the image to a larger screen

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great upgrade!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the iPad and Magic Keyboard they blend together perfectly and pair seamlessly with our Mac!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product Apple products are really good and durable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPad ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best decision that I could have made! I love this iPad so much that I use it more than my phone. It’s so sleek and up to date. Just buy this iPad, you won’t be disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great new addition to my tech iventory

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have heard many good things about this I-Pad Air. I look forward to using it for everything I do w/ my I-Pad Mini, but with the additional app that allows reading musical scores and marking my scores w/ my Apple pencil!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Beautiful, but doesn't work with hearing aids

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a beautiful iPad. It is my first iPad, so I cannot compare it to previous models. There is only one reason I'm not giving it a full 5 stars, and that is because Apple has not figured out how to have customers with hearing aids use multiple Apple devices and have them work with the hearing aids by handing them off. Apple says it works, but it doesn't. When I'm watching/listening to a video on the iPad, and my iPhone rings, I cannot answer the call on my Hearing Aids. Until Apple resolves this issue with hearing aids, I will never give their products more than 4 stars.

    No, I would not recommend this to a friend