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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 17282 reviews

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Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Durability

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers love the overall performance, portability, and fantastic battery life of this device. Users frequently praise the high-quality screen, impressive processor speed, and the appealing design and color options. While the product is highly regarded, some users noted minor drawbacks regarding the lack of a headphone jack, the device's weight, and occasional difficulties reaching customer service. Overall, the feedback highlights a powerful and well-designed machine that meets the needs of most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 848 Showing 16,941-16,960 of 17,280 reviews
  • Rated 1 out of 5 stars

    Buy from the actual Apple Store

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return. Broke after 6 days, yellow line showed up on the screen. Bought a new one at the actual Apple Store

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It ok!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 5 day it power off and not turn on.. so they just replaced

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Customer service is terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to review when it was never shipped, no notice no nothing. Ordered in November and waited and waited got nothing but best but did run my credit card. Poor customer service

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Tried and returned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glitches. Returned, second one also had glitches. Will return for refund and wait for a the next model to come out. Been using an I-Pad for years, but this one was horrible.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Useless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once you put your Apple ID it will deactivate the account now you’re stuck with a useless IPad I tried calling apple they said I will have to use a computer to restart..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was defective. Had for 2days and screen went black and never turned back on

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Screen broke

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer services at best buy are the worse. Ecpsecailly the manger. He kept sending me to different area and then tell me i cant do trade in.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Would’ve thought I would’ve learned the first time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after 3 months. right, when all the warranties expired

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor service

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very upset that when I exchanged the tablet for a different color they canceled my AppleCare and now I can’t get it back

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    none sense charge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my first order was not delivered. why did i get charged for remaking the order?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Weak costumer support

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy suck……………………………………………………………………………………………..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Battery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dies so fast after hours/days of charging and it’s so bendable even with a hard case

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Pathetic customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a black line appears on the center of the screen. Best Buy refused to do an exchange because it was 9 days past the return date. However, Best Buy said they would do a return if I paid them $50. Nice to know Best Buy can be bribed to do the right thing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Product Was Fine but Terrible Delivery Systems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product eventually arrived but it was an absolute hassle of a process. Don't have anything delivered from them since the can't afford any other delivery service besides DoorDash and it's a major theft risk having electronics delivered this way

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buttons

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m disabled and this is hard to use. I liked my other one better

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Awful customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible. Stopped charging within 2 weeks. I contacted customer serice and they stated since it was bought in Nov it currently camt be returned.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    awwwwww

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the ipad was open box..............................

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not come

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t even get my package. It said it came this day and it did not come and I gave it time but it still did not come.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Tablet not charging

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tablet does not charge, I'm taking it back tomorrow

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    "Not New"

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as brand new but when I tried to register this at Apple it was already registered to someone else.

    No, I would not recommend this to a friend