Customer Ratings & Reviews

The Staff at Houma store is terrible. I bought 2 iPads on October 7 for Christmas gifts. My family changed their mind. Yesterday, October 30, 2025, Keep in mind, less than 30 days of purchase, I tried to return brand new UNOPENED iPads and was told no by store employee, manager, and general manager. GM offered me a store credit. NO WHERE ON MY RECEIPT, ONLINE ORDER OR TIME OF PICKUP I WAS TOLD IT’S a 14 DAY RETURN POLICY. I was also to by store employee the manager and General Manager have a discretion. Maybe someone needs to look at the manager and General manager on training employees, especially with the holiday upon us. I have spent plenty of money in this store, but after the encounter I had with this store… I will NEVER spend another penny in Best Buy.

Haven’t had it long enough . But didn’t have a good experience buying it. Expected that my old iPad would be transferred to my new one. The associate- manager wanted to charge me $40 to do that after I paid full price for my new iPad . I have always had that service free.

iPad is great BUT Best Buy charged me twice for the SINGULAR item i bought and got an attitude with me and said there’s really nothing they can do. When the girl went to refund me for the extra charge that came out of my account ( same exact price as the iPad ) she tried to keep the iPad i bought and i had to fight her on that saying she wasn’t keeping the iPad and i just need my money back for the second charge. do NOT buy off of Best Buys website!!

Good for the price Really worth it for a first iPad

Why is the battery dying so fast, it like when I young it dies

This is an iPad that was designed to basically make you purchase the next one up and Apple does not care about sales but just designed like other lower models to move up to the supposedly good Apple Intelligence, which in my opinion this is OK quality not great for other people who do not know how to use the AI which you know isn’t always something I would normally buy but you know I bought one for my girlfriend. She likes it so that’s what I can say. I do not recommend it though, but if you’re in the need for something in a budget, this is

iPad works fine. I like that it has more memory added.

It’s good for a 12 yer old. For his/her Birthday..

Great ipad but the battery life isn't great we used to have a older Samsung tablet and the battery would last longer that this one

Works ok only I can not get face book account as before.

I really like the look and the feel of the new 11th ipad.

On Oct 12, 2025, I purchased a tablet (order BBY01-807120941934) with pickup scheduled for Dec 15, 2025. Due to personal reasons, I couldn’t pick it up that day. On Dec 16, 2025, at 5 PM, I went to Best Buy Coralville, but the manager informed me the order was canceled because it wasn’t collected on time. He suggested buying the product in-store, but the amount I paid was not refunded. This is unacceptable and violates FTC guidelines, which require immediate full refunds for canceled orders. I request urgent confirmation of the refund within 10 business days, or I will escalate the matter to the FTC, CFPB, and the Iowa Attorney General, and consider legal action.

I had the worst experience ever best. Buy guaranteed me delivery on 1224 2025 and FedEx. Of course didn't deliver and all of a sudden. Nobody can find the package very poor customer satisfaction will not ever order from best buy again. Grandson's eyes on Christmas morning when he didn't get his president from his Grandpa was the worst feeling I could have had You're done. No more orders from me or anybody I can tell not to order.

My old IPad was very different. This new IPad is confusing and counterintuitive. The changes they made are not to my liking.

Glitchy and cumbersome. Mail doesn’t show in full screen.

Fast performance: The A16 chip makes apps, games, and multitasking run smoothly for most people.  • Nice display: Around an 11-inch Liquid Retina screen, good for watching movies, YouTube, and browsing.  • Good battery life: Typically up to about 10 hours of web or video use on a charge.  • Great cameras: 12MP front and back cameras with Center Stage for better video calls.  • Good value: Starting around $349 with 128GB storage, which is double the base storage of older models.  • Nice colors: Blue, pink, yellow, and silver aluminum body.

Great price. Apple quality has really gone downhill though. Feels like a cheap plastic toy compared to my 5 year old iPad.

Love the new iPad love the color and it's nice to have I upgraded

Could not sign in the day after setting it up. Apple couldn't even fix it at their recommendation I took to Best Buy in Dothan. They could not fix either. While the geek squad was working on the iPad I purchased a laptop and other accessories. I was informed by geek squad that the iPad couldn't be fixed and the manager refused to give me a new on in exchange. I promptly returned over 2000 $ of items I had just purchased and went home with an iPad I can use for a plate. Will never return to Best buy!!

It arrived via the mail in good shape. Highly recommend the open box best buy deals