Customer Ratings & Reviews

I ordered this iPad before Christmas and was told that it would arrive before Christmas and it never came, Come to find out that it was stolen at fed ex. I reported it and another was sent and that came late.

Battery don’t last the day HESITATION WHEN TURNING ON

iPad returned next day after purchase, because it was lagging had issues setting up.

Had this iPad for about a month and it stopped charging out of nowhere. I am currently waiting to see if they will replace it.

If you want to Price Match, don't bother. (Amazon) Purchased and immediately requested a price match via chat. No issues during chat, everything was fine. 354820816 Credit not applied and did a follow-up approaching 30 days. Was told wrong submission type was done by the original agent, but no worries, re-submitted you should be good. 356125641 E-Mail of denial same day, used BBY Policy of outside of 15 days to request price match. (Failed to see full case details of the clerical error originally) Did an immediate follow-up chat stating the issue of the false denial. 356137222 and since then the run around with over 10 additional case ID's

Had to learn how to navigate through all the prompts. You need time to just sit an sift thru all the prompts. It was not an easy transition fro a mac book pro.

I’m disabled and this is hard to use. I liked my other one better

I was not impressed. I had to keep putting in a code which was a pain in the butt. There was times when the screen locked up and when I try to use the touch screen it wouldn't work. I took the item back don't waste your money.

Didnt recieve an IPad I received a 60$ portable battery card instead that Best Buy doesn’t even sell thankfully I was able to get a refund but very upset this was supposed to be a Christmas gift

My experience this time was really bad. When I was installing the screen protector, I saw dust particles under the glass. If you buying this item make sure to check everything

Someone stole my card info and orderd an ipad and went to the store and picked it up and obviously didnt have to show an ID or any proof of who they are. Probably someone that works there

3 stars for ok price but screen is not much better than my 2019 ipad. Wish apple has expandable storage. Actually as i write will downgrade to 2 stars. For supposedly the best brand apple has the least features

I never even got my order when I sent a refund request they denied it and told me to contact authorities

never got the item poor delivery poor customer service don’t buy

Gor stolen outside home, And best buy didn’t help refund. Pathetic service

Very upset that when I exchanged the tablet for a different color they canceled my AppleCare and now I can’t get it back

Hard to review when it was never shipped, no notice no nothing. Ordered in November and waited and waited got nothing but best but did run my credit card. Poor customer service

Customer services at best buy are the worse. Ecpsecailly the manger. He kept sending me to different area and then tell me i cant do trade in.

I made this order online since December 21st I still can’t get it I think your service is terrible now you don’t care about the customers

Once you put your Apple ID it will deactivate the account now you’re stuck with a useless IPad I tried calling apple they said I will have to use a computer to restart..