Customer Ratings & Reviews

Didn’t receive my order I tried contacting them I was told I would receive a refund but I never did

Really great sale really mediocre customer service

My package came damaged and it was a little crack on the back of my iPad

I did not purchase this item. A person came into the Kokomo Indiana store and used my phone number without my knowledge, and the employee didnt ask for ID to verify. I am livid that no one stopped the individual and allowed them to use my account to make this purchase.

We’ve had it for a few weeks and it’s already broken. The screen protector Best Buy charged us for did not work. Our previous one from Google worked for five years, I wish Best Buy sold them. Tried to get a replacement in store, they said we have to wait for an appointment this weekend. Still waiting.

Its just an ipad but i told sales man i didnt want blue and he gave me blue

If not a Apple user. Its complicated. Sticking with Samsung. Easy peezy.

Screen stopped working, and been locked out cause it’s phantom typing in a passcode

Salesman don't listen and try to rush you in and out, We asked for 256gb ipad and it wasn't until we got home that we realized he had grabbed the wrong one. The iPad itself is fine just not happy with service

I did not receive order I want my money back now .

i dont want your $400 gift card. I dont apprecite being lied to. say im getting a replacement then make me wait 2 weeks to change your mind. Just be straight up and ill accept it. Gave me a run around full of lies.

It was just so worth the price, the color was so much better then the picture. You could do so much, it feels unlimited. It’s great for taking notes and drawing, especially when you have the apple pen to use with the iPad. I would 100% recommend this to a person who loves a good quality iPad to draw or take notes, and do lots of other amazing things. The battery is great and the way its light and easy to carry to places unlike a computer is just so good. I absolutely love this item and I will never regret getting one.

Do not shop off of Best Buy. I ordered this item and I even paid for AppleCare plus I ended up not receiving my order and they refuse to do anything about it to compensate me. They are a scam.

We have no recieved this item at all. It says on the tracking that it is delayed

I have not yet received my item and already asking for review

I tried to alert store, no one seemed to really care

The Roadie delivery service stole my IPad!! The picture on the delivery notification was not my house! Do not trust your delivery driver!!

Horrible customer service. The woman that helped me was not helpful.

Bought the open box iPad in excellent condition it was the worst piece of crap there was try to get another one for the same price. I got that one and they said no I couldn’t do that.

Would not copy from my old ipad, finally got it to take info from the cloud, that took a very long time. The second day it has frozen while loading a game. I am VERY disappointed in this device!