Customer Ratings & Reviews

Just as described perfectly condition My kids very happy

Works very well for students but only works with the usbc pencil and first generation pencil. So many good tools and very useful for taking notes

It’s a great iPad honestly it has a easy set up and very reliable to use

Love every thing about this iPad. Definitely user friendly

If it’s from Apple, it’s trustworthy and reliable.

Amazing customer service and trade in options in store

Battery problems. The battery is not working properly !

It’s alright with the batter life would last a big longer but i love the camera on it!

I bought a open box excellent and it was perfect..

My daughter was so happy! I picked it up and send it to senegal for her

great customer service!! everyone was very helpful and nice.

All around solid iPad as always. I did prefer the physical home button.

Awesome purchase, got 10% discount on the purchase.

I absolutely love my iPad and I just love best buy

Um so in love with this product. I give it a 10/10

love it. my kids use it and also have some games for math on it.

It’s locked because I forgot the password , it should be a lot simpler to reboot it

Love the ipad but the battery life on it is awful. It can't last a four hour charge. Bought this ipad for my 15 hour flight and i'm not sure how this is gonna go - would buy a pro if it wasn't past its return date & best buy said nothing will be done. In the picture it shows it being used for not even two hours and the battery going from 100% to 17%... Shame.

At first, my experience with Best Buy was very frustrating. I was given the wrong device, it was used, and it was set up incorrectly as Wi-Fi only. Customer service over the phone gave me the runaround, and when I went in person, the Geek Squad made things worse and ended up voiding my iPad. I returned the next day and spoke directly with a manager, and that completely changed everything. The manager listened, corrected all the issues, made sure I received the correct device in the right color, and even discounted the price for the inconvenience. Because of how the manager handled the situation, I’m now very pleased with the outcome. Mistakes do happen, but what matters is that they made it right. I truly hope to receive the gift card, not just because of the experience, but because I genuinely enjoy shopping at Best Buy and would love the opportunity to shop again. Being able to use it toward something I really want and just pay the difference would help me a lot — $400 would make a huge difference. I appreciate the resolution and will shop at Best Buy again.

I was unaware this pad has a cellular or wifi option. A Verizon associate advised me this iPad is Wi-Fi only. Associates at Best Buy need to be a little bit more clear with what they are selling.