Customer Ratings & Reviews

fun bright and easy to use, apple has such a nice screen

I was sent an apple ipad that was activation locked. was unable to do anything with it bc the first thing you have to do is REMOVE your apple ID before turning in a device and the person who returned the item failed to do that, and whoever accepted the original return for them failed to make sure it was removed and it wasn’t. first horrible experience with bestbuy after years of doing business with them. it took several conversations with employees and geek squad repeatedly telling me they couldn’t do anything. unfortunately i had to go out of my way and buy a whole new one bc of this unfortunate mistake. hopefully this won’t happen to anyone ever again. it was super disappointing having to go through so many hoops because of other people’s mistakes. luckily i’m able to get a refund so i appreciate that part.

Excellent iPad. Beats the previous version in many ways.

Personnel was very helpful and product was in stock.

My college student is enjoying this device. She uses it everyday in class and at home.

It was very easy to get it set up and ready to use

I love the connectivity with other apple products. The back dented easily however even with a case.

My review is very positive shopping experience good.

Never had an Apple product before. The os is difficult to adjust to. It does what I want but doesn't work with the apple pencil pro.

It has small cloud capapcity for storage, youll have to buy more space right away...

Great ipad, great store to buy from. Best ipad by far.

I m enjoying my IPad for my daily work . i like it.

Apple products are the best out there in the market. When you purchase a product from apple you get quality y durable products.

Bought but have minimal use so I can't really give a report

Best thing i bought for myself and i love it 10/10

Extremely Poor Customer Service – Felt Like a Criminal I recently visited Best Buy to return a brand new iPad that had a noticeable dead pixel on the screen. From the moment I approached the customer service desk, I was treated with suspicion and hostility. Three employees confronted me, and instead of helping or showing any concern about the issue, they interrogated me as if I were doing something wrong. I pointed out the screen defect, but none of them even looked at the device. They just kept repeating “Where?” with stern faces, making me feel more like a criminal than a customer. This is not the kind of experience anyone should have when seeking help with a legitimate product issue. The employees clearly lacked proper training in both product evaluation and basic customer service. It was unprofessional, uncomfortable, and deeply disappointing. Best Buy seriously needs to improve its staff training and remind employees that they are there to assist—not accuse—customers.

Pretty cool, not really all that useful if you already have an iphone but hey what the heck.

Would great, but needs to charge decently often if it is used for gaming or watching shows.

Gooooooooooooooooood My kid like this iPad. Very good

Nice iPad for the price only issues is I barely dropped it maybe 6 inches and the screen cracked so I’d recommend a case and screen protector at time of purchase