Customer Ratings & Reviews

I purchased this as an open box deal with the understanding it was the quality it stated. However, one day out of the return window, the screen started messing up which when I researched it appears to be an hardware issue and now I have no way to return it. I will never order again from here - I’d saved up money for this purchase and took them at their word. So incredibly disappointed

It’s ok the price was fair but not really that great of a product

I ordered on Dec 1. Best buy is supposed to do an investigation on this. They charged my credit card too. I was supoosed to receive a text or email by Dec 27, but didn't. I didnt get anything for Christmas because of this.

good for price during sale for basic use camera orientation is bad as it is horizontal compared to vertical

Not happy with new A16 ipad. The WiFi performance is worse than five year old iPad Air 2 running on same router from same location. Returned to store but replacement iPad performs the same. Running 18.5 os. Otherwise okay but losing home button and headphone jack also a negative for me. Best Buy handled issue well - product just under performs, in my opinion!

I know why I hate apple and never buy it. It will crash all the time, it will never stay online through the wifi. Stick with Android.

we purchased this item from best buy with the understanding their geek squad could set it up. my wife has called for an apt with NO return. I am currently on hold after calling the main store. My advise is shop somewhere else if you need service.

Someone stole my card info and orderd an ipad and went to the store and picked it up and obviously didnt have to show an ID or any proof of who they are. Probably someone that works there

Apple products are not hard to find but I try to be loyal to Best Buy. They delivered this Ipad via Door Dash. Fine, if that is rhe quickest way to get it to me. It arrived a whole day later than the deliver by date when I placed the order. Disappointing Best Buy.

Had this iPad for about a month and it stopped charging out of nowhere. I am currently waiting to see if they will replace it.

Worst customer care ever…………….,,,,,,,,,,,,,,,,,,,,,,

Good but battery is not up to mark and display also not so quite good

I made this order online since December 21st I still can’t get it I think your service is terrible now you don’t care about the customers

Customer services at best buy are the worse. Ecpsecailly the manger. He kept sending me to different area and then tell me i cant do trade in.

Gor stolen outside home, And best buy didn’t help refund. Pathetic service

I didn’t even get my package. It said it came this day and it did not come and I gave it time but it still did not come.

3 stars for ok price but screen is not much better than my 2019 ipad. Wish apple has expandable storage. Actually as i write will downgrade to 2 stars. For supposedly the best brand apple has the least features

I didn't know you can only use wifi I can't but a data plan

Is this a joke? I still haven't received it. Best Buy has the worst customer service I have ever dealt with.

Package got stolen and Best Buy did nothing to help