Customer Ratings & Reviews

Package was stolen from my porch. And Best Buy refused to help with the issue.

I tried to wait to revive this item and i’ve waited up to 20+ days and it still haven’t arrived or it’s been stolen

Terrible customer service my order never arrives to my door , the customer service after the claim it’s terrible I will pay for one iPad stolen Best Buy is not responsible for anything

a black line appears on the center of the screen. Best Buy refused to do an exchange because it was 9 days past the return date. However, Best Buy said they would do a return if I paid them $50. Nice to know Best Buy can be bribed to do the right thing.

Not A worthy product The product which I ordered was not working good.

My package came damaged and it was a little crack on the back of my iPad

Didn’t receive my order I tried contacting them I was told I would receive a refund but I never did

I did not receive order I want my money back now .

I bought this for my 6-year-old to use mainly for watching videos and playing some games on Roblox. After just 3 weeks of use, the screen went completely blank and it won’t turn on or charge. Very disappointed. I’ll be returning it as soon as possible.

I didnt receive my item and bestbuy thought it was right to not refund me or return my item. Awful experience. I will never purchase from them again. I have bought items over the years and have never had an experience like this. Be careful guys.

We’ve had it for a few weeks and it’s already broken. The screen protector Best Buy charged us for did not work. Our previous one from Google worked for five years, I wish Best Buy sold them. Tried to get a replacement in store, they said we have to wait for an appointment this weekend. Still waiting.

Its just an ipad but i told sales man i didnt want blue and he gave me blue

i dont want your $400 gift card. I dont apprecite being lied to. say im getting a replacement then make me wait 2 weeks to change your mind. Just be straight up and ill accept it. Gave me a run around full of lies.

Amazing IPad bought it for my boyfriend cause he plays a lot of games & he loves the big screen & storage.

Would not copy from my old ipad, finally got it to take info from the cloud, that took a very long time. The second day it has frozen while loading a game. I am VERY disappointed in this device!

Product screen was not functioning correctly upon purchase.

This thing is an absolute powerhouse in a sleek, portable package. The 11-inch iPad strikes the perfect balance—big enough for productivity, compact enough to toss in a bag without feeling like you're lugging around a laptop. The display? Stunning. Colors are crisp, vibrant, and buttery smooth thanks to ProMotion. Whether I’m streaming, reading, multitasking, or pretending to be productive with split-screen apps, it handles everything without breaking a sweat. Battery life is solid—like, "take it on a trip and forget the charger" kind of solid. Paired with a keyboard or the Apple Pencil (which I barely use but still love owning), it really shines as a mini laptop replacement or a creative powerhouse. Bottom line: If you’re even thinking about getting an iPad, this is the one. It’s the perfect sweet spot of power, portability, and just plain fun to use.

We had an old iPad and wanted to upgrade. As always, we trust Apple, and this iPad lives up to expectations. It has a good camera, a great screen, and the storage is quite good. A great purchase. For our family, it's well worth the money.

Nothing wrong with the item per se. Best buy sent me another model that I didn't order

Worst experience ever . Never got my product , refund took two weeks.