Customer Ratings & Reviews

We purchased this tablet at Best Buy in Flower Mound but it was defective it was freezing when we turned it on. We went back the next day to exchange it. The front manager name Maria couldn't override the exchange and had us wait for an 1 hour as we have to get a password to remove the Apple account. I understand the Apple requirement but the way Maria handle it and said "yeah I am the manager" just to me was rude. The unwillingness to resolve it quickly and even told us to just come back. She needs a training if she's the manager.

I recieved it and a month later, it stopped working. Screen wont stay on. I took it to get it fixed and the guy said it would be cheaper to just buy a new ipad.

Fast and easy just needed Id showed the worker and got my item.

I bought my iPad new but had to return it as it would not set-up beyond the first four or five steps, refusing to sync with my iMac Studio. I brought it to the Best Buy help desk. The Geek Squad guys tried their best, but were not able to get it to perform any better. IMHO. likely a glitch in shipping or manufacture. I do most appreciate the efforts of the Geek Squad guys. My purchase was cheerfully refunded. This was probably one of those "one-in-ten-thousand" occurrences. I own a number of Apple products and would consider buying another.

This was a fraudulent purchase. Beware. I have filed a report.

Cool ipad but took 25 min to even pick it up at this location

Worst customer care ever…………….,,,,,,,,,,,,,,,,,,,,,,

Great ipad but the battery life isn't great we used to have a older Samsung tablet and the battery would last longer that this one

The Staff at Houma store is terrible. I bought 2 iPads on October 7 for Christmas gifts. My family changed their mind. Yesterday, October 30, 2025, Keep in mind, less than 30 days of purchase, I tried to return brand new UNOPENED iPads and was told no by store employee, manager, and general manager. GM offered me a store credit. NO WHERE ON MY RECEIPT, ONLINE ORDER OR TIME OF PICKUP I WAS TOLD IT’S a 14 DAY RETURN POLICY. I was also to by store employee the manager and General Manager have a discretion. Maybe someone needs to look at the manager and General manager on training employees, especially with the holiday upon us. I have spent plenty of money in this store, but after the encounter I had with this store… I will NEVER spend another penny in Best Buy.

You can never go wrong with apple Color is great She loves it

Do not purchase from Best Buy, it isn’t worth it. These devices are the same prices at other retailers. Best Buy “shipped” my item over a month ago. It was lost in shipping and they still refuse to refund my money. Absolute scam. Their online representatives keep saying that the refund will be processed in X days but nothing ever happens. The worst part, this isn’t the first time that’s happened. Save you a headache and stay away from Best Buy. I have been a Best Buy Rewards member for years but I’m canceling my account after this. It isn’t worth it when other companies are so much easier to deal with. The other times have been smaller items but this time it was my daughter’s Christmas present, which they ruined. I’ll never make that mistake again.

This was very hard to load. Then when we looked on line to try to get some instructions, it told us it was not new, but refurbished, we did not buy a refurbished, we bought a new and paid for a new. When we tried to get help at the store, the just told us that it was our problem, and they would do nothing to help.

The iPad works fine but the color isn’t as vibrant as the 10th generation so I exchanged it for a pink one. Wouldn’t recommend if you like vibrant colors it gave off a dull yellow/gold color.

Best Buy’s Shipping Company Sucks, They Stole My Package, I had to get this item from a physical store after they refused to give me a refund for it. The iPad is good though I recommend this item.

Great price. Apple quality has really gone downhill though. Feels like a cheap plastic toy compared to my 5 year old iPad.

It arrived via the mail in good shape. Highly recommend the open box best buy deals

The delivery woman literally dropped the ipad in front of the entrance of my apparent building !! As she didn’t have the key to enter the building. I was out of the city for an emergency issue, requested her either drop the package in mail room or return to bestbuy, but she said it was not her concern if I was not able to receive it. So she just left the ipad on pedestrian in-front of the building!!!! I will think twice to order again from bestbuy

I had an I -pad years ago and wore it out. It's nice to have one back. It doesn't seem as fast as my first one oddly enough. Great to have one if you have fat fingers syndrome like me.

Could not sign in the day after setting it up. Apple couldn't even fix it at their recommendation I took to Best Buy in Dothan. They could not fix either. While the geek squad was working on the iPad I purchased a laptop and other accessories. I was informed by geek squad that the iPad couldn't be fixed and the manager refused to give me a new on in exchange. I promptly returned over 2000 $ of items I had just purchased and went home with an iPad I can use for a plate. Will never return to Best buy!!

I guess I am at an age where anything new is difficult, but since this was a replacement I thought I could just sit down and it would work! I was very mistaken! I am still unable to actually work this product! I will have to have someone come in and walk me through the operation of this ipad!